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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Very satisfied. Excellent customer service. Exactly what I needed to fix issue I was having. Great price.
Easy install good product worked as it should would purchase again
This product worked perfectly! Every stage of this purchase went smoothly from the first call to the arrival. It arrived when they said it would arrive. Thanks to all...
Allen, thank you for sharing your smooth and positive experience—from the first call to delivery. We’re truly grateful for your trust and support, and we look forward to maintaining this level of service for you in the future.
Great people and great products, All my computer needs are always met😄
Thank you so much, William! We’re thrilled to hear your needs are consistently met and truly appreciate your kind words about our team and products. Helping you is what drives us!
Needed a Powertrain Control Module (PCM) for a 2001 Sebring - Account Rep kept me informed and part worked great.
Bruce, thank you so much for sharing your positive experience! We're thrilled to hear our team kept you informed and that the Powertrain Control Module performed just as expected. Your feedback means a lot and motivates us to keep delivering great service.
I have dealt with burned and broke ecm most of my automotive career, I find it always a please to do business with FS1 they have never given me a product that was anything less than perfect working order. I will continue to do business with them they are definitely the GO TO GUYS! For the last 2 products that were ordered together I give the a 5 star.
Benjamin, thank you so much for your trusted support and glowing review! It's fantastic to know we've consistently provided you with reliable products, and we look forward to continuing to be your go-to for all needs in the future. Let us know anytime how we can assist you next!
As always they have proven to be among the best for any software issues I send them PCM to TCM, I have owned my Auto Repair shop for many years and they have always been professional, knowledgeable, and service pretty fast for the most part. Thank you again
Flagship got my part and my van started right up and running great decently recommend thank you.
Thanks so much for the kind words, David! It’s great to hear your van is starting up smoothly again, and we appreciate you recommending us. Don’t hesitate to reach out if you need anything else in the future!
I finally got a chance to install the part on my truck and it did not work, not sure if it is the part or if it is something I did wrong.
The service, personal attention, shipment and costs were really good.
My mechanic installed successfully the CPU. And for a couple of days the light 'check engine' did not turn on. However, the light turned on once again. All other items like the sensor and fuse were replaced as well, and the problem persists. The issue is further investigated.
I WAS VERY SATISFIED WITH MY EXPERIENCE. COMMUNICATION WAS GREAT.
I WILL BE USING YOU AGAIN IN THE FUTURE. THANKS GUYS...
Thank you so much, Brad, for sharing your positive experience and thoughtful feedback. We're glad the communication met your expectations and look forward to assisting you again anytime you need it!
Quick shipping and hassle-free help!
Great product and easy-to-use installation information
Thank you for sharing your positive experience, steering the process smoothly from order to installation with ease means a lot to us. We're always here to help you find the right solution and look forward to supporting your future automotive needs.
Initial contact of Flagship on a Saturday entailed no waiting on hold, a live person, excellent dialogue and delivery of the product all within 4 days' time. The fact contact was made with that kind of service is impressive enough. Installation and operation of the rebuilt ECU proved successful as it is to the present. I have recommended Flagship to the auto repair shop I utilize as there is no facility in the immediate area and do so to any discussion relevant to service warranted by such facility as Flagship offers.
Randy, your detailed feedback warms our hearts—thanks for trusting us and for sharing your experience so genuinely.
While this ECM/PCM worked exactly like it was supposed to and it did fix quite a few issues… it didn't fix what I believed was the primary issue that I thought was the problem that has been evading me for quite some time…
Thank you, Daniel, for your honest feedback. We're glad the ECM/PCM helped address many issues and appreciate you bringing your primary concern to our attention. Please feel free to reach out if we can assist you further in resolving that problem.
I'm not a mechanic, and I have no problems to installed, just plug and play, Thanks Flagship!
Thank you, Alfredo, for sharing your experience with the perfect fit and easy installation. Your support means a lot to us!
Overall good product went in no problem. Would have given 5 stars, but due to delays it took almost 4 weeks to receive my ecu. Will purchase from them again in the future when the need arises again.
Very good and very professional and very good customer service and support
Thank you, Dan, for your kind words and thoughtful feedback. Your appreciation means a lot to us!
Overall satisfactory hello goodbye not today yes I know am I done yet too many things to do not time to do anything else now I'm going to go home to sleep and then I'll go back to work is that 50 words yet
Hi Vicky, thank you for sharing your positive feedback, even amidst a busy day! If there’s ever anything we can do to make your experience smoother or help lighten your load, just let us know—we’re here to help. Wishing you some well-earned rest soon!
Flagship One customer service is excellent, the whole process was easy and fast. I would recommend to anyone having auto computer issues.
Thank you for the kind words, Joe! We're delighted to hear about your smooth experience and are here whenever you need fast and reliable solutions in the future. Looking forward to assisting you again soon.
I did not know 4 to 8 working days meant three weeks. I did not know when I gave all the numbers on a computer that you still needed a picture. Incomplete requesting of information, communtication poor communication, and expectations don't match information from you.
Bought about 4 pcm from them not a problem so far been using the for at least 2 year n
Thank you, Walts, for your continuing trust and support over the past two years. We're thrilled to hear that our PCM parts have consistently met your expectations and we look forward to serving you for many more years to come.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jayden, we’re so glad to hear the part fit perfectly and that our team could make your experience easy. Thanks for taking the time to share your thoughts — it means a lot to us!