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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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One call and a programmed TCM was on the way! Plug and play just like advertised. Couldn't ask for a better experience! Thanks again!
Order this item on Saturday, programming and quality control competed by Thursday and in my mailbox by Saturday. My car is running better and the Transmission seems to be shifting a lot smoother. These guys are awesome.
Thank you
Robert, thank you for sharing your experience and kind words. We're thrilled to hear the new brain box is improving your car’s performance and that the process was smooth from start to finish. Knowing we could help get you back on the road with confidence means a lot to us!
Really not a happy camper. Absolutely ridiculous waiting times and to get a bad ecm to top it off. This has happened before with the delays! I expect what you post on your web site to be true! It should not take over a week to program a ecm and then ship it which takes 5 days from ny to florida. You should offer overnight red label and I would pay half. There is no justifiable reason for it to take so long to assemble and program an ecm. You need more employees! As of my last order we will no longer being doing business with you unless you change your shipping times and turnaround times. I am dealing xmodex in Canada and get my ecms, abs, and tcms in 5 business days. Btw i pay $90 for red label FedEx to Canada and they ship back same way. Never an issue. And they rebuild my units! Which is amazing, considering you have the modules in house and still takes a week minimum longer. Like I said hire more people and get your shipping on par with the others. It's 2025 nobody waits 5 days for delivery! It's either overnight or 2 day express.
I had gotten a computer for my 02 dodge Dakota but I am still not getting power to my truck and I've had it towed to a shop and they all say it's the computer. I've had to purchase another one after receiving the one I had gotten from you guys.
I bought a computer for a 1990 ford. Which was a first year. Fuel injection motor, i believe. Flagship is very professional in what they do. I strongly admire there work. My truck runs like it rolled off showroom floor. Thank flagship!
Jay, thank you for sharing your fantastic experience. We're thrilled to hear your truck is running smoothly and appreciate your loyalty—looking forward to supporting your needs in the future!
I haven't used it yet I'm doing chassis work on the vehicle
Fast turn around. Great communication. Will definitely do business with again. Thanks!
Thank you, Theodore, for your kind words and positive feedback. We’re glad the prompt turnaround and communication met your expectations and look forward to supporting you with any future needs. Your trust means a lot to us!
I feel that the problem was fixed and I was updated regularly. Actually arrived early too.
Hi James, thank you for sharing your experience! We’re glad we could resolve your issue quickly and keep you updated every step of the way. Hearing that we even arrived early to get you back on track means a lot to us!
I had two locksmiths try to program keys to the new computer with no luck. Finally had to tow it to a service station where it took a very qualified mechanic two days to find the computer has not been properly programmed. Mechanic finally had to download a program from auto company and install to get my vehicle up and running. He ended up also using a locksmith to reprogram keys to assist in repairs. Needless to say I paid a good deal of money for a rebuilt PCM only to pay more, much more to get it to work effectively.
After a small sample the unit is performing well. Programming and shipping took longer than anticipated, but I'm happy.
David, thank you for your kind feedback and patience during the shipping and programming process. We’re glad the TCM replacement is performing well and truly appreciate your trust in us.
It was great they emailed me with in 24 hr I will buy from you again thank you very much you saved me a lot of money
Tony, we're thrilled to hear the quick communication and savings made your experience so positive. Thank you for trusting us, and we look forward to helping you again with any future needs.
Easy ordering worked perfectly and the key programming was great
Thank you so much for your kind words, Gregory. We truly appreciate your trust and are glad to hear everything worked smoothly for you. We're here whenever you need us on your next project!
Programed correctly the first time. Answered questions quickly. Need a computer for your vehicle, these are the people to talk to.
Kevin, thank you for taking the time to share your experience. We're proud to hear the programming Went smoothly and that our team was able to assist you promptly. It means a lot to us that you'll trust us for your future vehicle needs.
Simple transaction, provide your vin# and or part # for your vehicle and Flagship One will hook you right up. I'm very satisfied so far and would highly recommend. Thank you Flagship One for making my car run great again. Customer For Life!
Jesus, thank you so much for your enthusiastic feedback and kind recommendation. We're delighted to hear everything worked smoothly and that your vehicle is running great again. Looking forward to continuing to serve you with the same ease and quality!
Had no problem at all and was happy that evey thing installed with out any problem.
Thank you so much for the kind words, Darrel. It means a lot to know everything installed smoothly and met your expectations. We're here whenever you need anything else.
Very fast and easy
Do you guys take cores for the old one
Thanks
Hunter, thank you for your kind words—we’re glad the process was quick and simple for you. Yes, we do accept cores for the used parts! Don’t hesitate to reach out if you need any assistance.
Everything was great good service product worked perfectly
Brian, thank you so much for your kind words and for taking the time to share your experience. We're thrilled to hear everything worked perfectly and that you were pleased with the service. Your support means a lot to us!
Fixed my issue. Product was perfect. Fit just as expected. And worked wonderfully
Thanks so much for sharing your experience, Paul! We're thrilled the product fit perfectly and resolved your issue—it means a lot to know we could help get things back on track smoothly. If there’s ever anything else you need, we’re here!
2007 dodge charger pcm went out heard about this company from a friend easy to look up number to match old pcm fast and easy delivery to my location installed pcm car running excellent great product second time I have used them and always will
Jesus, thank you for sharing your great experience and trusting us again. We're thrilled to know your vehicle is running smoothly and will continue working hard to deliver fast and reliable solutions whenever you need them. Looking forward to assisting you in the future!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your kind words, Robert! We’re delighted the programmed TCM worked perfectly ease of use as promised and that you had such a positive experience. Your satisfaction truly means everything to us!