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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Amazing experience. I received updates every step of the way. And everybody i talked to was very helpful.
We are so glad that we found your business because we had been told that our 2005 Dodge Ram 1500 could not be repaired. It needed an ECM and the dealerships said they could no longer be purchased
Or programmed! The person who answered our phone call was courteous, knowledgeable, and professional. He was able in just a few minutes to complete the transaction. We had the ECU installed and the truck is now running, with a minor issue or two, but it is running!
Rodger, thank you for sharing your experience. If any minor issues arise, please don't hesitate to reach out— we're here to support you every step of the way.
The product i purchased works great. It was plug & play for my vehicle. Great experience!
Thank you so much for your wonderful feedback, Robert! We're thrilled to hear the product was an easy fit and exceeded your expectations. Providing a great experience is our goal, and your review truly brightens our day.
Customer service is great! My particular situation was unfortunately not the best. The PCM came protected well however it was slower to get than originally told. After getting the part I did have to program the computer due to the VIN being entered incorrectly. Overall was not a bad experience, just an annoying one. If you do not have a scan tool that can program I highly recommend double checking the VIN and making it clear as possible.
I was skeptical to purchase a PCM from a third party, just because of the significant cost that comes with replacing a PCM. The part took about a week but they communicated with me the whole time through every step and delay. The part took less than 10 minutes to put in and worked like a dream. This will be the place I get parts from in the future as they need replacing over time.
This company saved me $1200 compared to the cost of having the part replaced at a dealership. Well worth the wait.
If you're debating, give them a try. The parts have lifetime warranties depending on the part you're replacing and they package them very, very well.
Took long time to get. Put pcm in and got more problems than the old one.
Ben was very helpful and quick turnaround. Called to let me know my part was done and on its way.
Hi Bryan, thanks for sharing your experience. I’m glad Ben could assist and keep you updated—we appreciate your trust and look forward to serving you again!
As an industry professional, I have used Flagship1 for years. Many time they have been the least expensive as well as the fastest supplier. Keep up the great work!
David, thank you for your kind words and loyalty over the years! We're honored to consistently deliver both great savings and speedy service, and we'll keep striving to exceed your expectations well into the future.
Good product kept me updated on all the progress and even went above and beyond after I got the product to help with install
I didn't even ask for help. They just sent me helpful tips in an email.
Thank you, flagship one
Thank you so much for the kind words, Nathan! We’re thrilled our support exceeded your expectations and truly appreciate you taking the time to share your experience. We look forward to being of help whenever you need us.
OK SO I ORDERED A ECM IN THE BEGINNING OF FEBRUARY AND GOT IT ABOUT A WEEK OR SO. WHICH WAS A SALVAGE UNIT I KNOW BECAUSE THE SALVAGE NUMBERS WERE ON IT. I INSTALL IT AND IT WAS BAD SO I CALLED AND TOLD THEM AND AFTER WEEKS OF THEM GOING THROUGH IT THEY SAID IT WAS REPAIRED AND FINALLY SENT IT BACK TO ME ON THE 10TH OF MARCH AND WHEN THEY DID THEY SENT THE SAME ECM WITH THE NUMBERS SOME WHAT ERASED I INSTALL IT AND IT WAS STILL BAD SO I AM SENDING IT BACK FOR A REFUND. I HAVE BOUGHT OTHER COMPUTERS FROM THEM WHICH WERE OK BUT THE LACK OF CARING AND HOW LONG IT TOOK TO GET SAME ECM SUCKS THIS IS WHY I GAVE ONE STAR
Little delay on the start.
After first testdrive, Engine runs great with no issues.
Perfect. After all, great expierence
PCM is correct & works as it should. However, turn around time is MUCH LONGER than advertised, & you should plan for a two week wait from time of order to delivery. We have had numerous transactions with this company, & have no complaints about the product, only with the time for order fulfillment.
Website easy to navigate, customer service rep very helpful
Very pleased with customer service and ease of instructions every thing went flawlessly.
Paul, thank you so much for your kind words! We're thrilled to hear our customer service and instructions made your experience seamless, and we truly appreciate your support. We look forward to helping you again whenever you need.
When I talked to the staff I gave them my vin number and they said they would send me an "exact" fit and when it showed up it has one extra plug, being four of them. My original one has three
I've gotten five or six computers from this outfit and it was OK this one not good it took two months to get the computer finally the computer was not programmed with the right Vin number my customer dispute the charges so eventually my credit card company gave him all the money and I lost all that money I still got the original computer and I have got no answer from my representative princess
The engine module Works flawlessly, very happy with my purchase, my Motorhome is running better than it ever did, thank you.Flagship One Sincerely WC
Thank you so much, Wilfred, for sharing your fantastic experience with the engine module— it’s genuinely rewarding to hear your motorhome is running better than ever. We're grateful to play a part in keeping you on the road smoothly and always here to support whatever you need next.
It was great. Order cam in a timely fashion and worked out of the box
Thank you, Jack, for sharing your experience! We're glad the order arrived promptly and worked perfectly for your van’s computer. We appreciate your trust and look forward to serving you again in the future.
Item was exactly what I ordered and needed works great.The people I spoke with there we very friendly and polite.Thank you for a positive experience.Will keep you in mind when I need something else. Thanks again.
Ronald, thank you so much for your kind words and for sharing your experience. It truly means a lot to hear that everything worked perfectly and our team made a great impression. We look forward to helping you again whenever you need us!
Awesome customer service definately will do business again everything was awesome start to finish very awesome people
We have gotten several modules from you guys and it has always been a great experience and very timely delivery times.
Jeremy, it’s fantastic to hear that we’ve consistently met your expectations with fast turnaround and great service. Your trust means everything to us, and we’ll keep working hard to earn it each time you reach out. Thanks so much for sharing your experience!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your amazing feedback, Jennifer! We are thrilled to hear that our team’s communication and support exceeded your expectations and look forward to assisting you with any future needs. Your satisfaction is our top priority, and we’re here whenever you need us.