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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Ram 1500 no charging issue, bad ecu, installed f-1 ecu worked great only thing i had to do was relearn throttle. Worked great thanks again
Not terrible,
I would Suggest you explain to the customer how to perform a hard reset following the installation of the TIPM. And the need to be sure thee wire harness plugs are properly seated.
Thanks
Excellent communication. Customer service returned calls promptly. One recommendation: there is no mention of needing to program replaced PCM with the transmission's solenoid id & solenoid strategy. Only indicated needing to reprogram keys.
Looked for pcm, and your company was able to get us what we needed.
Dennis, thank you so much for your kind words and trust in us to provide the exact part you needed. We truly appreciate your support and are here whenever you need assistance down the road.
The were very knowlegeable and help get the right part ordered and delivered quickly.
Got the computer in a week's time. Got it installed on car and everything works and is back to normal.
Great customer service and very pleased with entire transaction!
Thank you, Jake Stone
Thanks so much for sharing, Jake! I’m really glad everything went smoothly with your engine computer and that you’re back up and running. Looking forward to helping out whenever you need again!
I like the emails when you send details.
Very good company
Thank you, Eric, for your kind words! We’re glad you appreciate the updates and overall experience. Reputation like yours motivates us to keep delivering great service consistently.
Chrysler said obsolete you had it available for less money.
Good Job you!
Scott, thank you for sharing your feedback. We’re always looking for ways to improve pricing and offer the best options, and we hope to assist you with great deals on parts in future visits. Please feel free to reach out anytime if you need further help.
Exactly what I needed very quick timing to get to me set up was no problem highly recommend purchasing from this company I will be buying many things from them in the future
Robert, we truly appreciate your feedback and are thrilled to hear the parts arrived quickly and met your needs. Your recommendations mean a lot to us, and we look forward to helping with many more of your future purchases!
Delivery took a little longer than first indicated, but communication was good throughout. When computer was installed, vehicle fired right up.
Good,product was as stated,people were verey helpful and nice
Kenneth, thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear the product worked perfectly and that our team provided helpful, friendly service. Your appreciation truly motivates us to keep delivering great support every day.
This was the second pcm that I get from you no problem very satisfied thank you.
Hi Carlos, thank you for trusting us once again to provide your PCM needs! We're thrilled to hear you're very satisfied with your experience, and we're always here to help whenever you need. Appreciate your support!
My first module, last year, was from a business in another state. This one was ok for a while. I soon started having issues. I decided to use a dealer for a repair and they suggested flagship one. 500 miles later i'm quite happy.
Gary, thank you for sharing your journey and giving our module a try after your thoroughly thought-out decision. We’re glad to hear it's meeting your expectations, and we’re here anytime to help you enjoy the best performance moving forward.
Right on time,my other computer was oozing oil.thank you so much for the plug and play
Thank you, Mark, for sharing your experience and noticing the swift convenience. We’re glad the plug-and-play part got you back on track quickly, and we appreciate your trust in us.
Product ordered by my husband arrived quickly and exactly what was needed. Support in identifying the item needed by your customer service rep was excellent.
Thank you so much, LILLiam, for your kind words! We’re thrilled to hear the support was helpful and your order arrived exactly when you needed it. Your satisfaction means a lot to us—looking forward to assisting you again in the future!
NEEDED AN ECM FOR AN ALL BUT EXTINCT VEHICLE AND FLAGSHIP ON DELIVERED ON THEIR PROMISE. WAS SIMPLE PLUG AND PLAY WOULD RECOMMEND USING THEM FOR SURE!
Steve, thank you so much for sharing your experience and for your thoughtful endorsement. We’re proud to help make challenging repairs straightforward, and we truly appreciate your support. Looking forward to serving you again!
The refurbished pcm fixed the problem of random engine stalling. A new problem popped up with the install though. Now my evap circuit is showing a fault. I can live with that just don't care for the constant check engine light. 🙄
I was in need of wiring diagrams and plug pin locations and they went above and beyond to get them for me.
Thank you, Scott, for your kind words! We're thrilled to hear our team exceeded your expectations with the wiring diagrams and plug pin locations. We look forward to continuing to support you with any parts or information you need in the future.
Received a computer for a dodge diesel truck and was skeptical because of the fact it had dirt and grime in the electrical plugs with metalic particles and oil in them. Cleaned them out and tried the computer and of course it did not work. The original computer would start the truck even intermittently. Sent it back and was told it tested fine and the only resolution was to send it back or send another unit but with no warrantee at all. Ya I'll pass. Not the way I expected it to be handled at all. They'll learn when they send that out to another customer that they are wrong. Purchased many units in the past but something has changed. Not impressed.
Great service. PCM was easy to order and was shipped quickly.
Thanks so much for sharing your experience, Tom! We're thrilled to hear the PCM was easy to order and reached you quickly—making it hassle-free is always our goal. If you need anything else, we're here to help!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Randy, for sharing your experience and the update on your Ram 1500! We're glad the F-1 ECU installation was straightforward and that it’s performing well after your throttle relearn. We appreciate your trust and support!