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From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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I ordered an ECM for 2002 Dodge Dakota. I was a little skeptical ordering online and everything seemed too simple to be true. It truly was a seamless experience. It was easy to install and has worked perfect! I really liked that you know what is happening during the process, you know when they have received your order, when it's being programmed and when it has shipped. There is no need to call or wonder what is going on. Thank you for providing quality work and an amazing customer service! I will always order form Flagship and also recommend this for anyone else out there!
Been working with them for over 5 years at the very least. Very good communication and supply.
Thank you for your continued trust and loyalty over the years. It’s great to hear that our communication and supply service continue to meet your needs, and we look forward to supporting you for many more years to come.
Great Product and Service! Module worked as advertised w/o any issues!
Thank you for your kind words and for choosing us. We're delighted to hear the module is working perfectly for you, and we truly appreciate your feedback. Please don’t hesitate to reach out if you need any further assistance!
Great service, very timely, had no problems with the part I ordered. Ryan H was helpful and I appreciated the follow up call to make sure it all worked out for me.
Thank you, Paul, for your kind words. Ryan is grateful to have helped, and we’re happy to hear everything worked out smoothly. We’re always here to make sure you get exactly what you need, so don’t hesitate to reach out anytime.
Everything went smoothly and the product worked perfectly.
Thanks so much for your kind words, Ken! I’m thrilled everything went smoothly and the product met your expectations. Looking forward to helping you out again whenever you need us!
Fairly normal. Hardest part is the amount of time to receive from order date to receive date. I think it was 12 days this time.
We have had 2 defective computers out of 4 we have bought. After waiting basically 1 1/2 weeks for the 1st computer to arrive, then have it fail, then we have to deal with tech support, which could be 1 to 2 days per e-mail communication, then us having to wait for postal to get defective back to you, then again wait for tech to test it and determine it needs to be replaced and then when we ask to have it shipped priority, like overnight UPS, It comes post office which takes another week. All in all it can take up to 2 months or more from start to finish to get the car repaired and back to the unhappy customer, who can only yell at me. Now, I cannot blame the phone or sales people who have done everything to help us, but their hands are tied because of company policy. In my business, my come back with problem customers come first.
Ordered and delivered to me in Canada, about 3 weeks to get. Worked as described. Ordered right off their website with no real problems. Pretty easy.
Micheal, I’m glad to hear your order arrived safely and met your expectations without any hassle. Thanks for sharing your experience—looking forward to helping with your parts needs again in the future!
Very good customer service and delivery at the promised time.
Thank you so much, Pedro! We're thrilled to hear you appreciated the customer service and timely delivery. Your trust means everything to us, and we're here anytime you need support.
I have used flagship numerous times. Customer service was great, and I've had no problems with products.
Thank you, Bob, for your loyal support and kind words about our customer service and products. We're committed to continuing to provide you with the quality and reliability you’ve come to expect, and we appreciate you choosing us time after time!
I am really happy we all my purchase never have a problem. You don't have any problem. They really fast to help me.
Thank you so much, Yankel, for your kind words and trust in our service. We're dedicated to making every purchase worry-free and will continue providing fast, helpful support whenever you need it. We look forward to assisting you with your future needs!
Incomplete information when ordering
Extremely slow order processing
Unfortunately after giving the company my vin number and programmed my key successfully. My car has a flashing check engine light and will not start. A waste of time and money….
First rate experience from start to finish. My purchase was monitored along the way to make sure I got what I needed and that it was the right part the first time.
Thank you, Jerry, for your kind words and for sharing your positive experience. We're glad to have been part of getting you exactly the right part the first time and greatly appreciate your trust in us. We look forward to assisting you whenever the need arises again!
Product works like a charm. Very happy with the part.
Thank you, Jim, for sharing your positive experience with the part—it's great to hear it’s working perfectly for you. We're committed to providing reliable products and are here whenever you need solutions in the future. Looking forward to supporting you again!
We have purchased several ECM and PCM"s through Flagship with no problems in the past. But the one we got a recently, we had to send back multiple times trying to get one that would work. This wouldn't discourage me so much except for the fact their process for sending a replacement is too time consuming! It should not take weeks to get replacements sent out when your not waiting for the original to come back. Finally after 3 attempts, we had to eat the cost and tell the customer were sorry but we cant help you!
Simple, easy to use site. I work for a dealership and don't always have time to sit on the phone, or spend a lot of time searching for the correct parts. Your site makes it super easy and saves a me a lot of time. Great company to deal with.
Since the start of this warranty i have submitted the paper work 4 different occasions one being the first one which they said never receive and yesterday sent it out again and says the document needs to be signed and it is and doesn't give the option to send it again
Shipping was quick once the pcm was programmed and worked flawlessly
Thank you, Nicholas, for sharing your positive experience. We’re pleased to hear the programmed PCM arrived quickly and worked perfectly for you. Your feedback motivates us to maintain high standards in serving valued customers like you.
Had a great experience on the phone while ordering the part I needed. Fast Shipping too.
Thank you, Scott, for sharing your positive experience and recognizing our fast shipping. It’s great to know that our team made ordering straightforward and enjoyable for you. We look forward to helping you with any future needs!
Order arrived much quicker than I expected, FS1 kept me informed about every step in the process. Once I received the unit I simply removed the old ECU, installed the new one and the car has been running great! I highly recommend!
Thank you so much for sharing your experience, Joe! I’m glad everything arrived quickly and the ECU installation went smoothly—it's great to hear your car is running great now. Your recommendation means a lot to us!
The product was great, the instructions precise, the customer service out of this world. Fiost company i have dealt with in a long time that was dp proficient. I would highly recommend to anyone.
Dallas, thank you so much for your generous words and including us as a top-notch experience—you truly made our day! We’re thrilled to hear the product, instructions, and customer service exceeded your expectations, and we look forward to supporting you anytime.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Erica, thank you for sharing your fantastic experience and for trusting us with your order. We're delighted to hear the ECM was easy to install and our communication made the process smooth for you. Your recommendation means a lot, and we look forward to serving you again in the future!