Flagship One IncReviews 3,934

James T did a great job! He canceled my order that I had made that was wrong and helped me order the correct part! I would give him more than 5 stars if I could.

Got pcm for my dodge ram, it was not programmed.right had to send back. Customer service sucks. Had to pay return shipping at cost of 60$. I would recomend highly not buying from this company! I have not got pcm I returned back yet. Piss poor customer relations.

Negligence in handling a returned Ford Escape 2005 3.0 computer
Bought Jan 2021 $400
Now faulty and causing me to lose work and $$
Single 60 year old woman widowed
Calling and emailing and major issues with communication
Computer with them 2 weeks there and told 3 to 7 days
No replies from emails and runaround when calling
Told would prioritize a week ago and ship overnight and still nothing
Do not Buy from this Company sells faulty products!
Rating - not even a 1

I believe this company are scammers. Will not respond to emails and always give you some bs when you ask them about your parts. Refused to let us speak to a manager, get the same bs saying he is busy right now no matter when you call. They gave us a faulty computer and are giving us the run around about replacing it,. After we have spent money we shouldn't have to taking the car to a certified mechanic who told us the computer was not programmed right. This company is horrible to deal with.

Purchased 2 parts from this company a Engine control module and a Totally integrated Power distribution module (TIPM). We first received a TIPM that was obviously from a junkyard and 4 pins were corroded off and was obvious it wasn't going to work and had to send it back 2 times before receiving a good unit. The Engine control Module (ECM) however looked good but it was creating a problem we didn't have before. I sent it back to them and they sent me another ECM which also didn't work. I called them and they said they were sure the ECM was good they and I should send it back for them to test it. I did and they assured me it was a good unit. So we sent it to the Dodge dealer to see if they can verify the problem. After 2 weeks of testing and trying other components they still said the ECM was still bad. So I purchased another ECM from another company and guess what all the problems are gone. I called them today to send the ECM back to get refunded as this is an obviously a bad part, and they will not refund my money and will only offer store credit. I will NEVER buy another product from this pathetic excuse for a business. I just want my money back as I never received a usable part from them!

They claim parts ship in 1-3 business days but take 7 business days or longer to ship parts. Customer service is of no help, they just tell you they are now taking longer to ship so they can make sure the parts work. If this is their standard they need to update the information on the web site

Ordered a BCM from this company. The computer they shipped had 90,000 more miles programmed to it than what my car actually had. They took a 49,000 mile vehicle, and gave it 140,000. Customer service was useless and continued to lie through their teeth. This has happened to me / my family more than once. I believe in second chances, but I guess I was wrong and naive to have done that.
Now, I am left with a car that has 90,000 miles more on it and they do not care.

Order placed on 1/11
First my failed quality control
Today is 1/29
Have contacted several employees along the way and thru them I found out that first unit had failed. Was scheduled to ship 1/27. I don't believe that happen. Then account manager was (I was told) to contact me by phone (Maria) all I ever got was a standard status ( NO personnel contact) As of today I am not knowing. I have called to talk to anyone for the last week. Customer Service is making those Hard phone call to Customers not just letting " it will be ok" They might have done something but never told me what it was.
Anything the standard update status form shows that I have received the unit?!

I question what the Life Time warranty means
Not Happy in North Carolina
Danny Boyce
See if anyone calls now

I will update this with ANY attempt by them to improve my attitude

As a reputable repair shop needing an ECU for a 2008 Nissan Altima I spoke with a representative from Flagship. I was told to submit the VIN # and the unit would be a plug and play. I waited the 8 to ten days as told to receive the ECU and it didn't show up. Needing the ECU to repair my customers car I called and was told hat Flagships programming Dept. was backed up and I advised them that if it did not ship within two days I would cancel the order as I could get a used ECU local and have it programmed to save time. I received a confirmation on the second day that it shipped.

After receiving and installing the ECU nothing worked. I had a local mobile programming company come out and they told me the unit was blank. I called Flagship and they told me to send it back to be re programmed!?

I can not believe they sent out a blank computer so they didn't loose my sale! Who does that? I then asked for a refund for the programming I had to pay locally and they ignored my emails. AVOID THIS COMPANY. AS A REPUTABLE AUTO REPAIR BUSINESS, I WILL NEVER DO BUSINESS WITH FLAGSHIP AGAIN.

I needed a new computer for my vehicle. They took a long time to get it to me and then sent it without any instructions. I wasted hours trying to get it to work. I called them repeatedly, constantly wasting time with people who understood absolutely nothing. Each time I called I was given more and more details about how to make the thing work. In the end I gave up, after repeated attempts to make it work. Do not waste your time with this incredibly unprofessional group of rip off artists.

Purchased an ecm for my 2003 buick installed it followed the key relearn procedure vehicle responded as instructed vehicle will not start. Called ask for tech assistance I was informed to fill out a form on line it would be one or two days to be contacted. Put back my old ecm vehicle started. I'm shocked that a customer service tech can't answer any questions will out a signed form. Good luck buying anything from flag ship they are more interested in a legal stance than helping the customer.

Received an ecm had to send back because it was defective.3 weeks later Received new unit and had car at gm dealer and they tested ecm and said the 2nd one was also defective.it's been 2 months and I can't wait anymore for them to get it right.they only want to refund 100.they said they charge the other 85 for reprogramming...not my fault they had defective ecms.stay away from this company.all they want is your money not concerned about customer satisfaction

Ordered an ecu from this place took me three weeks to get it's supposed to be programmed but they didn't program it it has a completely wrong vin

I was shipped a defective ECM for a Ford 6 liter diesel. Called and spoke with them. Every time a spoke with them ( at least 4 or 5 times) I was always told they would look into it and get back to me. They NEVER got back to me. I would call later and go through it all again. I finally got them to agree their part is defective, but they stopped responding at that point. I bought another from a company that was much more honest. Still no response from them.

I ordered an ecm back in 07/22. Worked for 5 weeks. My car died. Had to pay a mechanic to tell me it was the ecm. Made them send me a new one. Worked 5 weeks again. The. Car died again. Now got it towed to dealership and again it wasn't programmed. So had to pay again to have it program properly. I reached out to the company once a week requesting a refund because it caused me 2 get stranded twice and several hundreds in mechanic/dealership charges. I was told every-time a manager would call never called. I call they say send an email just to keep me goi g in circles. They keep saying the ecm worked there but can not show me a diagnostic report when the dealership provided o r showing it wasn't. I had several times and each time I'm told there is not one and a manager would call. Finally a manager sends an email and says it's too late for a refund. This company is a rip off and sends ecm not properly programmed.

Mark B seemed knowledgeable and answered my questions! It is hard to come up with 47 words when you only communicated for less than 2 minutes.This is all I can come up with so I hope it is enough! I did not purchase called about product info and if it would work in my car!

Company is a scam, take 2nd hand ECUs similar car configuration, minimal change (sometimes just wipes VIN) sends them out, if they work fine all good, if not the return process is such that you only receive store credit, so you are locked in the cycle of ECU roulette until you get a working unit, money for jam

No call backs! No response from the company whatsoever! Finally got my PCM in the mail. It was damaged. They won't even respond to me! Read all of the reviews about this company. Don't go on their website and read reviews. They're all five star! Read how many people are sorry that they did not heed the reviews! Look closely at the far right set of pins, the third pin down from the top! No way this PCM worked! The pin is pushed down into the connector! It obviously never made connection! Look at the sides of the connectors that are broken! Those fins guide your connector onto the PCM correctly and align it correctly! It would be impossible for me to seat the connector and just misalign one pin! It came from flagship 1 this way! They would not help me at all! Would not return my calls!

Bought a computer and it was not programmed right. I called customer service and it took them four days to get back to me... I've been waiting over 2 weeks now to get another computer. No vehicle this whole time, obviously!

Even though I saw bad reviews I decided to give this company a try anyway. That was huge mistake. The part came in and wouldnt work. You have to return the item within 30 days of purchase, but it takes them almost that long just to send it to you. After paying for shipping and hoping it gets back in time you still do not get a full refund. They refuse to admit the item is "defective". Old part works new part doesnt. I say new but the part I received was clearly used. Its obvious to me that this company is ripping customers off.