From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Easy to order and very easy to install would definitely order from this company again.
Good customer service.
I am satisfied and highly recommended and great experience. Thanks 😊
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
A1 seller have ordered before always been pleased with price &availability!
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
Always leary of online orders, your company checks out as reputable and trustworthy.
Look forward to a smooth transaction and quality product.
Your 4-star rating is genuinely appreciated Chris! If you have any concerns or queries, don't hesitate to contact us.
Found exactly what I needed, in stock, and easy to order.
Thanks for the 4-star review, Michael! Feel free to ask for help or clarification.
Web site is easy to navigate and their communication was very good. It did take longer to get than I had hoped, but the ECM plugged in and worked correctly no issues.
Thanks
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
Works well and way cheaper than the dealership. Thanks
Thank you for choosing Flagship One Inc. If you have any questions, just let us know. Take care.
Great company so glad I found you...total awesomeness...needed help badly... pcm fried.thanks again...need this flex back on the road
Little pricey but I like no core so I have my old one for backup.
Thanks for the 4-star rating! Should you require any support, don't hesitate to ask.
ECM from Ford was discontinued and the dealers who had leftover stock wanted $800. This one came pre-programmed, with exception of the theft system and worked great.
Happy to know everything went good for you! Let us know if you have any questions.
I called before ordering and the support was excellent and added confidence in the online order I placed. Was notified of status throughout the order process. Tracking provided as soon as shipped. Follow up service call to confirm satisfaction. Took me a bit to make time to install it, but the installation went smoothly. It didn't ultimately fix my ABS issue as the Shop suggested, but for the money I don't mind having a backup. If Flagship sold ABS modules I'd be ordering one from them for sure!
Thanks
Our team members are consist of fully trained people so we can always provide prompt and accurate answers to your questions. Glad to know you were very satisfied. Let us know if you have any questions.
Easy order, helpful customer support. Easy, cost effective DIY repair because of the efforts of Flagship one.👍
Thank you so much for sharing your positive experience with us! Looking forward to serve you again. Let us know if you have any questions.
The first time I ordered this product you didn't know the part #. I cancelled the item because of this problem. The part # is ************** it must be for CA emission standards. Will it be programed before shipping? The computer solved my main problem. It was interesting dealing with a new company for the first time. Flagship One needs to improve logistics.
Greetings Byron! Your purchase has been recorded. Need help? We're here to assist.
I bought a ECM from you last October but I had a guy at the AutoZone check my air conditioning and my car wouldn't start and looks like I can't tell if it was his fault or not I was having a little problem with my car windows opening and the sunroof and a couple times my alarm went off but not sure if my keys in my pocket caused it so instead of going through all the trouble I'm going to order another ECM but if I have problems with it I will send it back but I can't tell you who's fault or why it happened because I would have to have my car towed and pay for All the trouble but my car ran fine with the one you sent me I let the wrong person do what he wasn't experienced at I can't blame anyone this time but you did a good job and please get this one to me soon as you can I need to drive my car soon as possible it said you have one of these ready so thank you I need it. I'm adding on to this February 10th 2024 I never did use this last ECM because I found out that it was my master key malfunctioned and stopped my car from starting but have an extra ecm if I need it but the first one I needed from flagship and recieved it on time with excellent service thank you!
Thank you so much for sharing your positive experience with us! Looking forward to serve you again. Let us know if you have any questions.
Only reason lower review as of right now cause not sure that part will work as far as everything else found everything OK
Your 3-star rating is valuable Dustin! Let us know how we can be of assistance.
I always text Janna B she's very helpfull. And fast. No problem so far! The shipping to Puerto Rico is not to bad.
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
The best place to buy ecm very handy full and quality products
Ordered a ECU for 1998 lexus es300.
It came late. Installed it. My oem keys in ignition wold not start car.
Called they said send back!
They never contacted me.
I call they say only choice i have is get another.on sent back. But warranty will be dissolved. Ha ha ha ha ha
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced Robert. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Difficult to talk with any technician. Made my situation worse. I sent in a PCM that would at least let the car run and in return I now have 2 useless PCMs that won't start the vehicle and a very agitated customer. I sent both PCMs back and still have the same result. I would like for someone to reach out to try and resolve my issue or credit me for the money I spent so I can get my issue resolved elsewhere.
Turn around time is extremely long as well.
Glad to know website was easy for you to use! If you have the time, please let us know of what you think once you get your order. Thank you!
Please, read the better business reports on this company before you get anything from them, they are professional scammers
We uphold high standards and learning about the challenges you faced is disheartening Oscar. Additionally, no reference number was provided to locate your account. We're eager to discuss and delve into your feedback. To address this effectively, please get in touch with us at admin@fs1inc.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.