From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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ORDERED TWO DIFFERENT COMPUTERS, ONE FOR A CARAVAN THAT WASNT CHARGING CORRECTLY, RECIEVED REPLACMENT ONE IN 12 DAYS PLUG IT IN AND ALTERNATOR WORKS BUT ONLY RUNS ON THREE CYLINDERS[SIX CYL ENGINE] PLUG IN OLD COMPUTER RUNS FINE,PUT NEW ONE BACK IN AGAIN DOUBLE CK CONNECTIONS AND STILL ONLY RUNS ON THREE CYLINDERS REINSTALL OLD RUNS ON SIX FINE BACK IT OUT OF SHOP AND SEND COMPUTER BACK [ANOTHER WEEK AND HALF GOES BY] THEY SAY NOTHING IS WRONG WITH COMPUTER WILL SEND BACK OR IF REPLACE WITH ANOTHER WILL VOID WARRANTY. OTHER COMPUTER I GOT WAS NOT PROGRAMED FOR VEHICLE TOOK TWO WEEKS TO GET AND SENT BACK AM STILL WAITING FOR RETURN BEEN ALMOST TWO WEEKS. DONT EXPECT COMPUTERS IN 5 TO 7 DAYS AND DONT EXPECT THEY TO WORK WHEN YOU GET IT. IVE USED THEM IN PAST AND WAS HAPPY WITH SERVICE I DONT KNOW WHAT HAPPENED IN A FEW YEARS TO GO DOWNHILL
Waste time and money, I ordered the ECM for 2010 Mercury Mariner on March 15th 2023,They checked the VIN, but sent me a wrong ECM, so the car can't start,lost communication with IPC /ABS/ RCM /ECM.I connected with them on Apr. 3th 2023,sent them the RMA FORM and diagnose information, but nobody took care it, I called them every week, always told me the manager will call you soon, but never do that.
Hello Jim, thank you for bringing this to our attention. We understand your frustration and we want to apologize for what has happened. A replacement unit has been sent to you. Please let us know if you still need further help with your computer. We are always here to help.
I had two part numbers on my pcm, called and Paul pointed me in the right direction.
I'll leave an after review once I put it in
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
Thank you for a quick and easy experience. I replaced the unit and had a locksmith program the new one to the parameters you sent me and the pickup started right up. Every once in awhile the truck suddenly dies like the cpu isn't working suddenly. I let it set for a few minutes and it will start back up and run fine again. I don't understand it, but at least it's not happening nearly as much as before. 99' Ford F-150 Romeo engine 4.6 V-8
Very easy to navigate website and find needed part, shipping was fast after quality check
Glad to know about your positive experience with us. Thank yo so much for trusting Flagship One Inc!
WEBSITE IS VERY USER FRIENDLY AND EASY TO NAVIGATE. IVE MADE MULTIPLE ORDERS FROM HERE AND VERY SATISFIED. GOOD SELECTION ON HARD TO FIND MODULES THAT COMES PREPROGRAMMED, SAVING THE CUSTOMER TIME AND MONEY.
This process was straight forward and easy to navigate. Thank you!
I ordered a PCM for 2002 Ford F-150 using the VIN for match. Everything worked great and came quickly will definitely use if future again if needed.
Quick and easy to order, no hassle. Part fit and works perfectly
Hello, we are so happy to know about your experience with Flagship One Inc. We are excited to serve you again! Let us know if you have any questions. Take care!
Ordering was easy and very simple. There have been no issues with the ecm I ordered and my truck is driving better than the day i bought it!
Check engine light is on now truck runs ok but light stays on
Thank you for trusting Flagship One Inc! Please let us know if you have any questions.
Easy ordering, good price. Lexus dealership wanted $1400 to replace my computer plus labor, thanks to Flagship and me doing the labor, it cost only 20% of what the dealership wanted. I'm a happy camper.
Great to know you experienced how easy it was to order from our site. We love to keep it simple for faster and smoother ordering. Let us know if you have any questions. Thanks!
Do not buy anything from these money stealing scumbags. They send you refurbished, not programmed right piece of junk parts. Then string you along until after 45 days. Then they can only replace the piece of junk for another or use the money to buy something else from there scamming crook store. No one will call or email you ever and always so busy, make you look like a bad guy when they are stealing your hard earned cash and sending you literally nothing but junk. Spend your money anywhere else.
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Very good price. Easy to use ordering. Good communications. Only fault - lead times are a a little long, but accurate
Thank you for rating us 5 stars! Let us know if you have any questions. Take care!
Product showed up in decent time, was easy to put in, and worked as described.
Happy to know everything went good for you! Let us know if you have any questions.
Great company and services. Will purchase again. I recommend them.
Happy to know everything went good for you! Let us know if you have any questions.
Thease guys are so unprofessional I had to send my pcm back because none of the gauges work
It's been over a month and I have not got any updates I left multiple emails and I am getting nothing back
Very unprofessional and will never use them again
Still waiting for my pcm back or atleast an update at the very least
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Kinda sucks i have to replace the computer because the alternator died... but the price is right and plug n play and no steelership needed...thanks...
Its our pleasure to serve you! Thank you for trusting Flagship One Inc.
The process is straight forward. Website is easy to use. Love the idea your team ask for the VIN. This keeps any confusions from happening. Thank you.
We are so happy to know that you had such a great experience with us. Thank you for trusting Flagship One Inc.
Easy ordering, excellent way of checking compatibility. Thank you!
Hello, we are so happy to know about your positive experience with Flagship One Inc! Looking forward to serve you again. Take care!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.