From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Awesome service thus far! Always have good service with you guys.
Had a customer order needing a part, which we ordered through Flagship1 and the customer ended up wrecking and totaling their vehicle. Flagship was able to cancel my order with no hassle. Even though it wasn't their fault, they helped us take care of our customer...very much appreciated.
I purchased a refurbished unit from another company and it was causing my car to stall out despite being programmed to my VIN. I found a refurbished/programmed Plug & Play unit on FS1's website and thought I would give it a try. The unit still needs to adjust itself and still idles a little rough in the morning but once I perform the Drive cycle, am hoping this will be 100%. So far am pleased with the unit though and this was less expensive and no core required which was also a plus. Would definitely recommend FS1 if you need a replacement for your vehicle.
This company is very professional with outstanding customer service
Hello Willie! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Easy website. Fixed my jeep issues. I would buy from again.
Hello Thomas, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
ECM works great easy to program with the right scanner fixed all trouble codes and vehicle runs great
Hello Timothy, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Item/unit well packaged, timely delivery, and resolved the issue with my 2015 Ford Explorer XLT. I will be a repeat customer.
Hello Rodney, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Never expected to find a place that specializes in car computers. Awesome communication and easy to follow instructions.
Hello Eric, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
I run a sole proprietor shop and I've gotten 2 pcms from FS1 with no issues. You just should be aware that it'll take at least a week for your part to ship. My first purchase was kind of aggravating because I wasn't aware and my customer was call8ng every other day asking about it. The 2nd one I knew to inform them it might take 2 weeks.
Hi Michael, thank you for trusting Flagship One Inc. We apologize if the shipping takes longer as we have to do a rigorous quality checks on your order. If there's anything else we can do, just let us know. Take care!
Product came in a timely Manner. Fit perfect instructions was easy to read. Customer service was great.
Hello Ronald! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Thank you very much after i understood the process everything proceeded as you indicated.i was updated on each stepmom the process through delivery.
Thank you very much
Thank you for taking the time to share your experience with us and awarding us with 5 stars Sam! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
We were updated through the whole process allowing us to set accurate expectations with our client.
Hi Cindy! We're genuinely grateful for your kind words and the 5-star rating. Customers like you inspire us, and we're looking forward to serving you again soon!
The customer service at this company is fantastic. They helped make sure I had exactly the right model for my VIN number before I ordered, and the shipping was very fast. Thanks!
Hello Victoria, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Computer not installed in car yet. It must have a locksmith get my keys working again! Going into the mechanic shop tomorrow.
Hello Robert, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Process was timely and reliable. Reasonably priced also.
Thank You!
Hello Mitch! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Item was as described and issue on truck was resolved.
Good day Emilo, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.
I am extremely happy with my order. The computer for my 95 Honda came to me in a timely manner and when installed it started right up and runs smooth. I highly recommend Flagship One Inc and I thank you as well.
Hello Robert, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
It was my first time using flagship, and I was happy with their service. Got my computer for my truck and works fine just like New.
Hello James, Thank you for your trust and for recognizing our efforts with a 5-star rating!
Called and talked to a sales rep and they took all the information and sent me a E,C,M, and it worked perfectly THANK YOU will surely use you again if I need anything
Hello Walter! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
I had the engine control module go out in my older car. It was a real problem trying to find replacement part. It was recommended to not get a remanufactured unit. However, Flagship offered a guarantee they reprogram the module with your cars vin number. I went ahead and ordered it. Finally, my car is fixed! The refurbished module from Flagship works perfectly. Satisfied customer.
Thank you for your order! If you have any questions or need assistance, feel free to contact us at admin@fs1inc.com. We're here to help.
Everything went well enough. The only complaint I guess I had is that I was not made aware I had to sign for the package resulting in a missed delivery and having to wait another few days to finish my repairs. Oh and they misspelled my name.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello SoCal! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.