From the business
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Flagship One Inc Reviews Summary
The company has garnered a mixed reputation, with customers frequently praising the quality and reliability of their products, particularly in restoring vehicle functionality. Many reviews highlight efficient customer service and proactive communication throughout the ordering and installation processes. However, concerns arise regarding delays in shipping and the return process, with some customers experiencing difficulties with defective units and a lack of timely support. Overall, while the company demonstrates a commitment to customer satisfaction, improvements in logistics and return policies could enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
Helpful customer service from start to finish they updated me on my shipment
Purchase a module for an F-150 it came polished up like it came from a salvage yard then one year later it failed and company is giving me the runaround not wanting to honor their lifetime warranty, now they won't even respond to my emails anymore!
Would be nice to confirm that this module will cover specific trouble code.
Reach out on January 4 to have my ECM replace with a recondition and repaired ECM. Sent payment with vin number and part number. January 7 received email that they pull a unit for your order and it is now awaiting testing and programming. January 10 received email they cannot find a replacement and to speed things up to send them my original for repair. That first week dealing with Flagship I felt that this will not end well. Sent ECM twice for repair now they say it cannot be repaired.
We understand the frustration this situation may cause, and we sincerely apologize for any inconvenience you've experienced but, unfortunately, the unit in question is deemed beyond repair due to unforeseen circumstances. If you have any further questions or concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we will do our utmost to address your needs.
Quick purchase at website. Price and warranty are good.
Great selection, easy to use. Hardest part was getting the old 1 out.
Customer service assisted with the purchase and saved me time and money!
Programmed wrong. Keep getting code for power steering pressure sensor and my truck does not have one. The later model dakotas did not come with this sensor.
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
No complaints yet. I'll definitely let you know if there are.
Easy purchase, product will speak for itself, was disappointed that I had to pay an additional 225.00 to have programmed!
Lies started mont they stole my money,,,never received my TCM and they say was lost in the mail and my responsibility to find it,,,was screwed before it ever shipped,constant excuses and delays,check em out on BBB before you buy,wish I had
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
While I entered the VIN number incorrectly initially, I was able to correct that and the experience has been very basic and straightforward.
Part arrived on time ki did not know I'd need to sign for it so took a day longer), I stall was as easy as plug and play, programmed key using instructions provided and have had 0 issues since! Highly recommend if you need a replacement ECU, PCM ETC.
I purchased a PCM. The rebuilt PCM I received was faulty, per my very well regarded mechanic. I made a claim with Flagship One and asked them to send me a replacement. I was asked what the symptoms were. One of the symptoms I mentioned was a seatbelt light that was going off, in addition to many other dash light signals. My mechanic said that there was dirt in the seatbelt clasp that caused that signal. That signal is no longer a problem. I made the mistake of mentioning ALL of the signals to Flagship One. They refused to honor the warranty because they said that the seatbelt signal is not tied to the PCM. I asked to speak with a supervisor but was refused. I am now fighting it with my credit card company. I consider this company to not be reputable based on their handling of my situation.
We are very sorry about the inconvenience this caused you. We already have refunded your account. If there's anything else that we can assist you, just let us know. Thank you for your patience.
Very smooth process. Item was received quickly and had no issues.
Hello Ernie, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Since I have received my PCM my Jeep has been running smoothly and with the life time guarantee I know I feel confident that Flagship has my back!
All went well with Flagship. The issue is with me.
Hello O! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
I am a mechanic myself, and they obviously just programmed a computer that has the same plug but not the same internal design my 97 jeep wrangler doesn't come with a key safety or a key lock out program in the computer which I will send does therefore, my computer will start then read that the program doesn't read the chip and then shuts off immediately now I cannot get any response to the situation
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Reliable business. Fast in the delivery. Great part and conforms and exact fit to the 2002 Chevy Venture.
Fast, easy to order from a convenient, dependable company- the Flagship One.
Ez to order
Exact part fit
Received sooner that expected
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.