Fruugo

I ordered an item, should have arrived two weeks ago, never came in. The tracking makes no sense (see picture below, landed in destination the re shipped to GBR), there is no way to contact them, the help center sends an error message. Basically- took the money and left.

Ordered in September, forgot about it until I was doing my taxes and saw the purchase on the card statement. Contacted them and they said it was too long ago and that they can't help me. They can't even prove they shipped the order?
All I can say is that if you buy from them, set a reminder on your calendar to contact your card company within two months so you can at least get the credit card company to reverse the charges if you didn't get your order.

I have only made one order where I purchased over $100.00 worth of products. I think the sellers make lower quality imitations of what's available in the market. Be aware that if you're looking for savings, you'll get it, but the savings likely come from the cheaper way the product you're purchasing is made. In terms of "Best Deal" I would rather pay more and get something reliable and truly useful.

Do NOT attempt to buy from these scammers! After months all I get is some garbage re tracking changes and these are sent daily! I have lost a decent amount of money ' hoping' it was not a scam. It is! I will never see my goods nor the money thats now in some thieves pocket!

I've placed an order at fruugo.gr of a carnival costume because it clearly stated "distributed within 24 hours". I received the order confirmation e-mail that confirmed next day delivery date. Then I receive a 2nd e-mail confirming that my order has been completed and ready for shipping, stating a delivery date 15 days later. And there starts the nightmare. I haven't been able to communicate with them in any way. Through the 'help' function of their site I'm prompted to place a question. I placed the question twice, there's no reply nor the question visible in my account as it should be. I've spent 70€ in a costume that will be delivered in Greece after Carnival (IF it will be EVER delivered), and there is no way I can take my money back. From where I'm standing, this is clearly a scam.

Please don't buy from this company. They sent me a cheap copy of a wooden dog lamp. It should have been solid wood, nicely finished with inset nuts and bolts. Instead they sent me a cheap veneered rough finished version with a split in it where they tapped a tack into it, the nuts and bolts are sticking out, light doesn't even work…. They are using delaying tactics to avoid refunding. I've raised issue with PayPal. Avoid them.

Never again. This company should be shut down. They already have my money and I hear nothing back when I complain to customer service. I needed the ordered item for Christmas for a gift for my grandchild and never received it. Stupid company run by amateurs. I will write a bad review about their services or (non services, No delivery) all over the media websites. They stole my money and now I don't know what to do.

These people scam people I am out $340. They also rip off and and sell fake stuff and I've contacted all the companies there is no customer service they just send you something that's not even dollar store quality! When they reply to your reviews it's a lie! Scam scam scam

I purchased an item that took forever to arrived and received it broken. When I send my query to them they got in contact with me through a random number on whatsapp. No manners whatsoever and calling me cheat. Because I want to send the item back and get refund but I am told that they will be at lost if I send it back. Well I have paid over £100 for it and not to get something damaged. Very bad customer service and rude people to deal with. NEVER IN MY LIFE AGAIN!
Also no fragile sticker on the packing.

Ordered 16 March 2023 online through Fruugo and paid through afterpay. Parcel still has not arrived, when you try to search or enter the details online it keeps saying something went wrong so you cant even log that the item hasn't arrived with the company-buyer beware do not buy anything because you will not receive the order.

I already asked to have a refund, given the delay with delivery. No information prior to purchase was provided that the items were coming from China and that this is a dropshipping store. I want the full refund for the item I purchased. It already has been sent back. It has been weeks with multiple contact attempts and no response so far. I bought this from a. Dk website assuming it was a danish store thinking the items were already here and easy/fast to be delivered. For this, I might as well have gone to Ali baba or Ali express. Given at least I would have an actual customer service employee and have the customer reassurance characteristic from those websites, that allows you to create a dispute if necessary and you will always be entitled to your refund. Fruugo is just a scam.

I placed an order by mistake, cancelled it 8 minutes afterwards (it took that long to find out where to cancel it) but then discovered that there is basically no such thing with Fruugo. Very unethical.

Absolutely poor communication, can not contact anyone, misleading description of products, fake addresses of suppliers. No chance to make a claim for return. Try to make your purchase elsewhere. ZERO rating

Whilst Fruugo are quick to take your money and allegedly quick to despatch your goods, their customer service is absolutely shocking. My goods were allegedly delivered (but not too me) and all they do is keep on repeating that it had been delivered and that the complaint has been dealt with. They claim to have a delivery signature but fail to provide it, so on that basis the claim is resolved, and for weeks now, we just keep going round in the same old circles. In summary, they are incompetent and provide nothing but an on-line thieving service to benefit themselves and the customer most definitely does my matter. Do not use these scammers.
Also whilst I have treated 1 start, which you have no option, I would rate then as -100 starts.

What a bunch of scammers! Please avoid purchasing from this marketplace by all means. I made an order that was supposed to be delivered in 2-4 days, but instead after 4 days I received an email saying that the order will be delivered in 10-14 days. After having contacted them and asking them to cancel the order, I got a reply that it was impossible, so I wrote back saying I would have to return it once I received it. But when I asked them for a return label they said quote "sorry, There is nothing wrong with the product, we do not accept returns". I sent them a screenshot from their own return policy webpage where it states in black and white that "you may return your order for a full refund if you are not satisfied for any reason" and got the same duplicated reply back: we do not accept returns.

They lied twice (first about the delivery dates and then about not accepting returns) and violated my customer's right to make a return.

Scammers.

I made a purchase through Fruugo, and to be honest, I was kind of worried. Many critics were really bad.
So I feel obligation to say that I received my order, everything went well and the order arrived earlier than the estimated time.
Thank you, great job!

Ordered a hair dryer rolling cost $80 It took 2 months to arrive. Quality is poor, customer service is ZERO as they don't respond. Used the items once where started to fall a part. This website is scammers they advertise for quality they don't possess. Warring people NOT TO CONSIDER ordering nor looking at the AD they advise as it's all cheating. Would never recommend using the website. Basically they are thieves behind closed doors.

I would not recommend Fruugo to anyone. They have terrible customer service and make it extremely difficult to return a product. Even worse, their hidden seller policies make it impossible for me to get a refund for a product that doesn't even work. When I contacted support, they were unhelpful and their solution was for me to keep the faulty product. Save yourself the headache and avoid this scam company at all costs.