Fruugo

I would not recommend Fruugo to anyone. They have terrible customer service and make it extremely difficult to return a product. Even worse, their hidden seller policies make it impossible for me to get a refund for a product that doesn't even work. When I contacted support, they were unhelpful and their solution was for me to keep the faulty product. Save yourself the headache and avoid this scam company at all costs.

I ordered 2 perfumes on 2 Jan 2023. Estimated delivery date ending on 16 Jan. Today 27 Jan no sign of delivery. Tracking information stopped being updated since 16/1. Obviously they have no intention to deliver the merchandise. They just received the money and will not deliver.

The order did not receive but it's showing delivered. No contact number to be called. No email address to send a complaint. Raised already a complaint via their website but it seems nothing is happening.

I ordered a white fox hoodie for a Christmas present for my daughter and paid 54 euro. A cheap fake copy arrived. I emailed Fruugo and had an initial response but have been ghosted since. Horrible customer service. Avoid

I found the digestive enzymes that I have always used from USA on this site. Waited for the delivery only to find out that the tablets are fake mint things that have nothing to do with the advertised Papaya digestive enzyme. Not sure if I will get a refund but this site is fraudulent.

I ordered a 8tb portable SSD drive not realising it would be coming from China.

It took weeks to arrive with several excuses from the supplier, one was that the courier had not been able to deliver. This was patently a lie and when it was finally delivered the provided USB cable would not fit into the drive. When I took a closer look inside it looked like the internal connection was not fitted correctly.

I have complained directly to Fruugo but they passed me back to the supplier. The supplier wants a photo of the damage, but it an internal issue and cannot be photographed. Since telling them that I have had no response.

Added one star rating but should be rated negative.

I ordered a wig. It was nothing like the photo on the website. Asked for prepaid return shipping label. Not given one. I'm not paying to return an item that is advertised falsely. I Sent multiple emails & they've ignored. DO NOT BUY FROM THIS COMPANY. Aside from an online form, there's no way to communicate if you have a problem! AVOID

Very low quality, bred basket ordered. I received a cupcake basket, extremely small. The review did not said how big the bowl is, but it did thing is a normal bread-sized. A garbage of site, never again back.

Spent so much money in costumes because it confirmed a day of delivery that suited me for a party but it never arrived. Nearly 3 weeks later and I'm still waiting. I had to buy urgent costumes, which I paid so much shipping fees for, to guarantee delivery last minute through another company. The most unreliable site ever. Then on top of that they don't even have an email to make complaints to only a Q&A type of correspondence for a refund which you have to pay for to send back, it's expensive and not even worth it either. The stress of it all is not worth it.

Please do not ever buy any item from Fruugo. They sell both fake and substandard items. I bought 2 4500w Multifunction Blender Professional Heavy Duty Commercial Mixer Juicer Grinder Ice Smoothies Fr and both got bad at first use. The blenders are so light. I reached out to them, but they are ignoring my messages.
Please be warned, Fruugo sells fake products
Fruugo order# *******

I have now completed 5 or 6 transactions utilizing this company and they all have consistently great. Extremely prompt communications. SUPER fast delivery! I live in upstate NY USA. The orders I have received through Fruugo have arrived far faster than many domestic orders I have placed.
I give Fruugo my highest recommendation! A+++++++++

It's apparent from personal experience and other reviews that the Fruugo storefront doesn't hold their merchants to task for failed deliveries or merchandise that isn't as advertised. Expect only typical boilerplate responses when things go awry, fake tracking, and little means to contact merchants directly.
Be very wary when dealing with sites that act as brokers for Chinese companies.

Terrible product, service and horrible experience. The product took forever to get here and totally unusable. It turns out I need to pay for shipping the return which costs more than the product itself. Never buy from this site. Amazon is way better and reliable.

Well, on site they write in stock and in the shipping options express delivery up to 7 days and more than 20EUR for shipping. Trying to contact them for 4 times to find out the where exactly the package is. No reply, only automatic ones. I have received the costume for my Friday party on following Monday.
16 days after placing order. Thank you! You can keep it! The refund will cost me other shipping costs of course. Never ever gonna use this site.

Ordered on the 6 th April was to be here on 9 th may.hasnt arrived says I can track it no tracking at all.contacyed them on WhatsApp read message and didn't reply.im going into dispute with PayPal against them.crap company never again

I would give it no stars if I could! Do not order from the company Fruugo - a total scam! I ordered a desk in the middle of May, said it was coming from Italy (which I wasn't aware of). Fast forward nearly two months and I still have no order! They were happy enough to take my money, but keep sending me the same response about there being a hold up at customs and that's why I haven't got it! LIES! I wish I had never used them and seen these reviews first. I'll never use them again or recommend them. Appalling customer service. No one answering phones and the layout of their website is so irritating, can't find anything easily. Beware!

DO NOT ORDER FROM THIS SITE! I ordered some dog coats and measured them as per the sizing on the site. They arrived and looked nothing like the picture and the sizing was ridiculous (I ordered a medium and it wouldn't have fit a sausage dog!). I asked how to return them and the return address was in China! (I paid £50 in total for these coats so I wanted my money back!) so I paid for tracked delivery which was £17. As per the tracking number they've been sat in china since the 15/12/23 stating 'Awaiting duty payment'. I've sent continuous messages to the seller asking what this means and how to sort it but they either don't reply or a robot replies who doesn't answer your questions and just says 'have a nice day'. I'm trying to work out if there is a complaint process but probably not as it's a fraud! Don't order unless you want a piece of crap product and you're unable to receive a refund! It needs shutting down.

I had a parcel that did not arrive from China. It was impossible to contact the supplier but Natalie was fantastic in dealing with them and processing my refund. Thank you Natalie, my faith in Customer Service has been restored!.
Desiree Hartt