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Missouri
1 review
8 helpful votes
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Rip Off
October 8, 2018

I attempted to sign up this past Friday, as i was purchasing something from Amazon, after my purchase Freeshipping.com offered me $10.00 off that purchase, and if i sign up for something, i expect to get my services rendered. In this case after a bunch of purchases this company decides to cancel me out... what a ripoff... I normally use Ebates.com, have been using them for a decade, and never had a problem, at least they are up front, when you shop, you know exactly the percentage you will be getting back. And they dont charge you a monthly fee, its all free! This company is a joke, dont waste your time or money... with all the things i have ordered... i couldve gotten anywhere between 15 to 20 dollars back from Ebates.com, but this company just screwed me out of that... Thanks alot! Dont use this company... apparently im not the only one... and they said i have used them 11 times in the past year... thats a LIE! And then they said i cancelled the membership via phone call... another LIE, i never called to cancel anything, as i mentioned earlier, i was in process of ordering alot of things online... i guess they werent expecting that from someone who just signed up, maybe that scared them, and they thought it was best to cancel the membership on their own because i never called to cancel this membership... Well hopefully they cancelled it, because i cannot login, they locked it out. So i cannot cancel it on my own. But at least i have this review

Date of experience: October 8, 2018
FreeShipping C. FreeShipping Rep
over a year old

Hi Linda,

I'd be happy to look into your account for you. Can you please contact me directly at Help@FreeShipping.com? Please reference Customer Loyalty #H18.

Thanks!

Mike
FreeShipping.com
Customer Service Manager

Virginia
1 review
0 helpful votes
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Never signed up for this! But a total of $50 has disappeared from my account and I want to be reimbursed my $ back!

Date of experience: October 27, 2020
Help F. FreeShipping Rep
over a year old

Hi Bianca,

Please reach out directly at Help@FreeShipping.com. I will be happy to help.

Thanks

New York
5 reviews
19 helpful votes
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TOTALLY A SCAM!
July 16, 2016

Don't fall for this place. It's just a scam to make you sign up and pay a monthly fee. AVOID at all costs!

Date of experience: July 14, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi John,

We’re so sorry to hear about your negative experience and I apologize for the time that has passed since you initially reached out. I’d love to help explain how our service works and the benefits we offer.

We are a subscription-based online shopping site that offers members 10% cash back, free shipping and free returns via rebate, price protection, exclusive coupons and more savings benefits at over 1,000 online retailers. Those who choose to stay on board with us after the trial period become active members, paying a monthly fee of $12.97.

If there is anything else I can help you with or any other questions I can answer at this time, please feel free to reach out to me at customerservice@freeshipping.com. I’d be happy to help you however I can. Thank you very much!

Sincerely,

The FreeShipping.com Team

Minnesota
1 review
4 helpful votes
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They take 12.97 A MONTH in a very shady and sneaky way. I lost money instead of gaining. Don't recommend this unprofessional company.

Date of experience: February 7, 2019
Help F. FreeShipping Rep
over a year old

Hi Kevin,

Please reach out to me directly at Help@Freeshipping.com and reference Customer Loyalty #FS6828 to confirm you have received this refund.

I apologize for any inconvenience.

Thanks,

Samantha
Freeshipping.com

California
1 review
1 helpful vote
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RIP off pieces of $#*!
August 28, 2020

CAUTION this is a rip off. I never signed up but they billed me anyway. Check your charges on your credit cards.

Date of experience: August 28, 2020
Help F. FreeShipping Rep
over a year old

Hi Seth, I apologize for any confusion regarding the membership fee. Please reach out directly at Help@FreeShipping.com, I'll be happy to help.

Massachusetts
1 review
17 helpful votes
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Terrible.
September 23, 2015

It is a garbage service, filled with backhanded business methods. It makes you bend over backwards to make any sorts of money.

Date of experience: September 20, 2015
FreeShipping C. FreeShipping Rep
over a year old

Hi, unfortunately we understand our service is not meant for everyone. However, we are always making an effort to make it easier for our members to use. If you have any feedback or comments on this please reach out to me directly at Help@FreeShipping.com and I would be more than happy to discuss these with you.

Thanks!

Iowa
5 reviews
18 helpful votes
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CROOKS!
May 7, 2015

While I was on Klohls.com's website purchasing a coffee pot only, "this steel your bank information, your mailing address company, "freeshiping.com" did this very thing to me without any knowledge of this happening until their charge of $12.97 showed up on my banking account some 4-5 days later. I have close that account, & was force to open a new account to be able to feel safe with my finances thanks this dirtbag company, CROOKS is all I know to call them. Kohls.com was suppose to contract me today regarding this matter, allowing me to better explain this scary situation. Kohls sent me an email 30 minutes after I canceled my Kohls account of many years last night, 5-6-2015. They refunded the Fedx shipping charges plus about an extra dollar & stated they hope this resolved the matter. Kohls did not call me today as I requested & I gave them all the information I had on the dritbag company. KOHLS CHARGE ACCOUNT HOLDERS BE WARE!

Date of experience: May 7, 2015
FreeShipping C. FreeShipping Rep
over a year old

Hi – we apologize for the confusion. When you sign up for FreeShipping.com you must fill out the enrollment form, including your credit card information, where the monthly charge is listed. Prior to submitting the registration form you must select that you agree to the terms and conditions. Shortly after signing up you will also receive a welcome email. This email will give you details of the program’s trial as well as any membership fees that will be charged. If you do not cancel your membership within your trial period than your account will be billed the monthly membership fee.

You may call me at 860.358.9198 x237 and I would be more than happy to help you with this.

Thanks and have a great day!

Mike
FreeShipping.com
Customer Service Supervisor

North Carolina
1 review
1 helpful vote
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Free shipping is a scam
January 28, 2022

We have been charged $13 a month for the past 3 months. We have never used their service and had no reason to sign up with this company.

Date of experience: January 28, 2022
Texas
1 review
1 helpful vote
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Horrible! A scam
April 22, 2020

I was on ebay after I ordered something, and they ad popped up saying, "this item you bought is ordered to give you $10 back on the shipping you paid for." And me being dumb, fell for it, and went on the website it stated you have to pay $2.00 in order to get the $10 back. And When I paid for it, it was the worst mistake I ever made. They gonna say you up to $10 after I paid for it. And they end up saying they will give me $1.00 back. Really!. And they never even gave me that. I emailed them and called them out on it and they never responded. I basically just gave them free $2.00. And then when I tried to use their trial for freeshipping (since I paid for it anyway), it doesn't work on no freeshipping i tried every website and the codes from them doesn't work. After I found that out, I immediately canceled their stuff so, they won't keep getting money out. But I thank God it was 2.00 instead of 10.00 like some people fell for. I repeat this is scam! Don't fall for them! I'm trying to work with lawyers to get this website shutdown so other people won't fall for it. Please everyone report this website! If they scammed me out of $2.00 that means they could scam thousands of other people which can add up to 2.00 times 1,000 which equals 2,000 they make off of a thousand people. That's alot of money. They sick manipulators and money hungry for money. I really hope they get what they deserve.

Date of experience: April 22, 2020
Help F. FreeShipping Rep
over a year old

Hi Alyssa,

I apologize for any inconvenience. The membership fee is included in the registration form when you join Freeshipping.com and members are free to cancel at any time. Please reach out to me directly at Help@Freeshipping.com, I will be happy to assist you.

Thanks,
Samantha
Customer Support Supervisor

Texas
1 review
6 helpful votes
Follow HEath C.
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SCAM SCAM SCAM
Some how when I went to payfor some thing on Tackle warehouse website it directed me here at check out I thought it was tackle warehouse.
WTF
Will NEVER use tackle ware house again.
Filing complaint with BBB on both

Date of experience: September 19, 2017
FreeShipping C. FreeShipping Rep
over a year old

We're sorry to hear you feel this way. We do not have access to any member's credit card information unless it is voluntarily provided at sign up. Every user who signs up with us is presented with the same details regarding the trial. These details, located on the sign up page directly above where users enter their credit card number, state that if you choose to continue your membership past the 7-day trial period, you will be subject to the $12.97 monthly subscription fee all of our active members pay. Users can cancel their account any time during their trial period by logging into their account or contacting customer service.

I hope this information is helpful! Please feel free to contact help@freeshipping.com with any persisting questions or concerns. Thank you!

Sincerely,
The FreeShipping.com Team

New Jersey
1 review
4 helpful votes
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Great service
June 14, 2016

Best rebate service you people need to learn how to read instead of clicking everything that say free shipping

Date of experience: June 11, 2016
FreeShipping C. FreeShipping Rep
over a year old

Hi Josue,

Thank you greatly for the positive review and kind words! We understand that there is some confusing around how our site works and whether or not users can really benefit from it. However, we are so glad to hear that we’ve helped you save on shipping charges and that you enjoy using our site! Thanks again for commenting – keep shopping and keep saving!

Sincerely,

The FreeShipping.com Team

RU
1 review
8 helpful votes
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Freeshipping.com is a total fraud and scam! They steal your money without authorization. This so called company is CRIMINAL!

Date of experience: July 10, 2023
California
1 review
9 helpful votes
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Would give this junk a 0 if I could! I signed up by accident on this trash website and when I got my monthly bank statement, it said that 12.97 had been taken from my account. I was so confused because I never bought or used the trash services of this website that doesn't even make sense! So I called them after canceling my membership (WHICH I DIDNT KNOW I SIGNED UP FOR) THEY TRICK YOU AND LIE TO YOU! I asked for my money back because honestly who uses this stupid website, what would you even use it for?!?! AND THEY SAID THEY COULDN'T REFUND MY MONEY?!?! WHAT EVEN THEY STOLE MY MONEY AND WON'T GIVE IT BACK! I DO NOT RECOMMEND. DO NOT SIGN UP! THEY STEAL YOUR MONEY.

Date of experience: July 4, 2017
FreeShipping C. FreeShipping Rep
over a year old

Hi Mary, I apologize in our delay in responding to this. If you contact me directly at Help@FreeShipping.com I can certainly refund that charge. I will also speak with our phone representatives to ensure the professionalism and courtesy that our members deserve. Thanks!

New York
1 review
0 helpful votes
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Freeshipping.Com is legit, I have been using them for over 6 years, and I receive rebate checks monthly.

Date of experience: October 12, 2020
Help F. FreeShipping Rep
over a year old

Hi Sam,

Thanks so much for taking the time to share your feedback.

Happy Shopping!

Oklahoma
1 review
9 helpful votes
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Thieves.
January 6, 2017

These folks are crooks. They charged me membership fees I didn't even know we're coming. I consider that stealing. What goes around will come around.

Date of experience: January 6, 2017
FreeShipping C. FreeShipping Rep
over a year old

Hi Tyeson,

We're sorry you feel that way about our site! It looks like you signed up with us after an online purchase on 12/30. You were offered a 7-day free trial and $10 cash back. The monthly membership fee is stated directly above where users enter their credit card information at sign up. It is also reiterated in our terms of use, which further explain that if a member chooses to use our service past the trial period, he or she will be subject to the $12.97 fee. The terms of use must be agreed to before successfully signing up for an account and they are also included in the welcome email each member receives directly after registering. If you have any further questions or concerns, feel free to contact us at help@freeshipping.com. Thank you!

Sincerely,

The FreeShipping.com Team

California
2 reviews
1 helpful vote
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Never signed up.
April 19, 2019

I don't even know how I signed up for this. I've been being charged $12.97 since November of last year. I want my money back.

Date of experience: April 19, 2019
Help F. FreeShipping Rep
over a year old

Hi Sara,

I'll be happy to assist you with that charge. Please reach out to me directly at Help@Freeshipping.com

Thanks,

Samantha
Customer Support Supervisor

South Carolina
1 review
5 helpful votes
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What a SCAM
November 6, 2019

They charge you without even letting you know...
What a SCAM!
Watch your bank account statements carefully!

Date of experience: November 6, 2019
Help F. FreeShipping Rep
over a year old

Hi Sabrina,

Please reach out to me directly. I will be happy to assist you with a refund. The membership fee is included in your registration form when you sign up for Freeshipping.com.

Thanks,

Samantha
Customer Support Supervisor

North Carolina
1 review
0 helpful votes
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Dissatisfied
June 9, 2021

I didn't realize I was being charged a monthly fee. Its a shame that this company has to pull the wool over people's eyes.

Date of experience: June 9, 2021
Colorado
1 review
9 helpful votes
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Scam
August 5, 2019

They do not pay out on your purchases. I made 3 purchases following their guidelines and wasn't paid 1 cent in cash back!

Date of experience: August 5, 2019
Help F. FreeShipping Rep
over a year old

Hi,

Please reach out to me directly at Help@Freeshipping.com. I will be happy to look into the cash back.

Thanks!

Samantha
Customer Support Supervisor

Pakistan
2 reviews
2 helpful votes
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They ask for credit card information and deduct money from your account. They trick you into giving $10 cashback. Never use this.

Date of experience: December 8, 2021

Overview

FreeShipping has a rating of 1.6 stars from 754 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with FreeShipping most frequently mention credit card, customer service and monthly fee. FreeShipping ranks 385th among Shipping sites.

service
138
value
135
shipping
106
returns
105
quality
116