FreedomPop

I had FreedomPop as my service provider for about two years, and while the service coverage was fine and usually worked well, the customer service was not nearly as good. There were times I had to wait for several days before even receiving a response from their customer service team, and when I did, it was only minimally helpful. Their service is quite cheap compared to other providers, but with the lackluster customer service, I don't think it's worth it.

I never could get the service up and running and they refused to speak to me on the phone. They kept emailing me for support, so I cancelled their services. That was 2 yrs ago. Now my bank alerted me that they are trying to charge me 23.98, but my bank rejected the transaction and will continue to do so since it is not valid. Do not do service with these folks. I can't even get them on the phone to talk to me about this issue. TERRIBLE PLACE. BE WARNED.

They would not give my a refund for a phone and service i never used. They would not answer my phone calls or and were my questions through email. I was ready to file a small claim please do that if they are giving you trouble. They are not worth the headache. They are basically thieves with a business licence. There is even a face book group called victims of freedom pop. I am really surprised why this company still exists. I bet you the people writing the good reviews are the people who work for the company, and that is part of their job. If they have not give you your refund, let them know you will file a claim

When I purchased my Sim kit, I tried to pay with PayPal. Because it didn't immediately go through, I was prompted to use a credit card & I did. I was setting this phone line up for my elderly mother. After an aggravating startup, everything was fine until my account was canceled because PayPal didn't pay (nevermind the fact I paid with my debit/visa). When calling to inquire about this, I was on hold for 18 minutes & then hung up on. I called back & held for approximately 12 minutes to be told I can never have an account there because I stopped the PayPal payment, although they took $17.98 from my bank account. I lost $17.98, my mother has no phone or phone service, & I am highly displeased with this company/experience.

The concept is great, just like back in the day when companies were giving out free dial up internet accounts just to introduce the service to you. But there is always a catch with free and here it is that they are trying to up sell on a wide variety of additional services. $10 automatic top-up after you sign up... meaning they will bill you monthly to get additional services. Still, it isn't that bad of a deal and there is no contract which is very nice.

Don't ever deal with this company. I tried there service a long time ago and it was very bad service calls wouldn't go thru half the time etc. I cancelled it about a year ago now all of a sudden about a year later they automatically debit money from my paypal account and when I contact them they claim I had service and it was payment for service from them they will absolutely not refund my money. You can't even call the company and talk to a person all you can do is email them. Don't ever get involved with them!

The phone service works, it is spotty and the phone resets randomly and you can't make, receive calls, or send and get txts.
My main issue is the free 30 days trial phone they sent had a defective battery, this phone was $250, I sent it back May 17th and have been hounding them for my refund and have actually had two separate customer service people tell me it was in the works 3 to 5 days at end of June in email, I have copies of conversations... and it is July 31st and they have now stopped responding to all emails I send and do not contact me back at all.
Basically they have just stolen $250 from me through no fault of my own. It has been over two months since they have received the trial phone.
Do not use them, their customer service is horrible and service is not great, along with their business practices being straight up stealing from consumers.