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Kristy N.

Contributor Level

Total Points
80

1 Review by Kristy

  • FreedomPop

7/31/17

The phone service works, it is spotty and the phone resets randomly and you can't make, receive calls, or send and get txts.
My main issue is the free 30 days trial phone they sent had a defective battery, this phone was $250, I sent it back May 17th and have been hounding them for my refund and have actually had two separate customer service people tell me it was in the works 3 to 5 days at end of June in email, I have copies of conversations... and it is July 31st and they have now stopped responding to all emails I send and do not contact me back at all.
Basically they have just stolen $250 from me through no fault of my own. It has been over two months since they have received the trial phone.
Do not use them, their customer service is horrible and service is not great, along with their business practices being straight up stealing from consumers.

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