FreedomPop

Beware the Trojan Horse also known as FreedomPop. If you would like to use their free service you will experience nothing but problems. The problem is that the problems change each and every time you try to use the phone. The chance of making a call without a hassle is miniscule because the system blocks the phone periodically. Unfortunately I purchased three phones from FreedomPop. If you're going to have a paid service then FreedomPop is not for you. FreedomPop will nickel and dime you to death and your phone service will cost more than you ever imagined. Just read the other reviews. There is a reason why one star reviews are greater than any other. Buyer beware.~ a PostScript, if you need customer service and your desire is to have someone talk in circles then perhaps you'll be amused.

Be careful. I got a Freedompop sim card for a spare phone. I believed I was getting a free service. In fact I was signed up for a paid service, which after the "free" trial ended cost me $100. It actually costs money to transfer out of the paid service to the free service, and this process is obscured throughout. Only after the first charge will you know what happened, and then it's too late. Customer service is non existent. There is no phone, chat, or email anywhere. This is a dishonest company out to scam people.

I tried FreedomPop several years ago, maybe around 2010? Maybe even longer. It didn't work out for me so I cancelled. Or so I thought. I just found a 1 cent charge on my credit card bill from them, even though I haven't thought about them in years and certainly don't use them anymore. Called my credit card company and they said a common scam fraudulent companies are doing now is charging their old customers 1 cent. Customer probably don't notice or want to take the time to dispute, and they make thousands of dollars because all those charges add up. I filed the dispute with the credit card company and tried to get on their website to remove my billing information. But they have it locked down so you can't access your account information or cancel your account. Just filed a report with BBB.

Absolutely terrible! This company is practically a scam. The plans cost so much considering how little data they offer. They automatically charge you to op off the credit in the account and if you want to opt out they charge you $6.99 a month, FOR WHAT? The service is really bad so I dont even understand what they are offering as I can barely connect or stream. I am so disappointed ANY of my money went towards this scam company. I really wouldn't even risk it with them if I were you.

There was a time when Freedompop was great. But now I would not recommend them to an enemy. Me, and many other customers, have been without voicemail service for over two months now. They also use deceptive tactics to bill you for services that you did not opt in to and top ups that you did not specifically agree to. Be careful. There are better, more honest discount services available.

I bought a sim card package from FreedomPop. Firstly, it took one week to arrive, and the activation starts upon shipment, so while waiting for your order to arrive you are losing out. The biggest problem is the app. In order to get phone and text service you need to download the FreedomPop Messaging app. Strangely, this app does not show up on PlayStore on my Google phone (one of the most popular phones around). Trying to get help from FreedomPop support desk is hopeless - their support person attempts to help but is completely clueless even about the basics phone technology and app download. After wasting a week, I gave up and cancelled my account. You get what you pay for, I suppose.

FreedomPop has all manner of gotchas to get you to inadvertently sign up for monthly charge services, and should you try to inquire about a problem they state you should get a response within 4-5 business days. When they do respond via email you have 48 hours to answer them or they close the ticket assuming it has been resolved. The help I have received has been sub-par.

A dispute of a billing charge will lead to your account being terminated.

Call quality is mediocre and sometimes text messages mysteriously show up long after they were sent, and sometimes not at all.

It is a free service once the phone is paid for, so it has that going for it, but between the spotty call quality and horrible customer service, you may be left wondering if the headaches are worth enduring for the free phone.

I bought a wi-fi hotspot from this company at a very low price that included 1 month of service. It didnt work so I called to cancel it. They convinced me instead to downgrade to their free service. I thought that was the end of it. 4 months later I find out they have still been charging the $19.99 on my card every month. I called to remedy the situation and get a message that their new policy requires me to have an upgraded service to talk to them by phone or email. Oh, and their chat isn't working right now. I called their sales line to look for help and they hung up on me... twice. I had to get a new card and file a complaint with the state AG office to get their attention. Freedom from Accountability Pop.