We’re in this together! Stay safe with our COVID-19 guide

View
×

eli p.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Computers & Technology

Member since November 2020

  • Review

    1

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    31

Review Distribution

1 Review by eli

11/22/20
FreedomPop is in my opinion a ridiculous SCAM company, they offer you a deal, you go into an annual contract, then after 3 month, they change the pricing and if you ask them to refund what you paid (even just prorated) they literally rip you off!

STAY AWAY!

It's already the 2'nd time in less than a year, that they changed my offer, 1'st I started with the FREE plan, but once my friends already saved my number, they sent me an email that they are "upgrading" their service and switching over all their customers to a sister company, once the migration was done, I was forced to chose a Pricy plan... so I realized you get what you pay for... so I started over again I opened a new account with FreedomPop (oh, forgot? Didn't they merge with a sister company?!?!?, oh guess just for those free customers, who they subscribed as a marketing target!), but now I made sure to take a PAID plan, I took an ANUAL PREPAID plan, hoping its worth paying in full in advance so they can't cheat on me again, unfortunately this did not work with a company that is out to SCAM! Less than 3 month into my (fully paid in advance plan!) I got a new Sim in my mail with instructions saying, WE ARE UPGRADING OUR SERVICES, BLA BLA BLA, go to our website and activate your new sim... when I did so (without any choice, per their instructions that otherwise my service will stop working) it asked me to choose a plan! Sure enough it was highly priced!, so I tried messaging them (as you know they got no Phone support!), they advised me that if I want they can reimburse me or I'll have to choose from the new plans... SCAM!, after trying to argue that this was a full year plan and i'm still under contract, (but when I realize that I can't win with someone laughing at me somewhere in China or russia...) I decided time has come to leave this crazy company so I asked them to please refund me, I emailed them the receipts of what I paid and the prorated calculation of what they owe me, but sure enough they came back saying we can only refund you this and this amount, please let us know how to proceed! I had no choice I took back whatever they offered and learned the price of A SCAM!

I write it here so you protect yourself!
I switched to TELLO, I'm paying $0.35 more a month, but I'm getting live customer support, and a real company with service as promised!

Don't waste your time, don't be aggravated by a scamming company!

Tip for consumers:
You will end up paying back what you saved, big time!
Unless you have a lot of extra time disputing your Credit card charges, and are ok losing your number, STAY AWAY!
Use TELLO instead, they have been in business long enough they have Live customer phone support, and are just a few cents more, it's definitely worth it!

Products used:
Free and Paid plans

Service
Value
Shipping
Returns
Quality

eli Has Earned 1 Vote

Eli P.'s review of FreedomPop earned a Very Helpful vote

eli hasn’t received any thanks yous.

eli doesn’t have any fans yet.

eli isn’t following anybody yet.

Similar Reviewers on Sitejabber

dustinb142
10/13/20

I ordered a sim kit from them, they sent 2. I checked my bank account and saw that I had been...

janes171
8/15/20

I guess before the sprint/tmobile merger they were victimizing people's credit cards/bank...