Fraser

We are a service shop and after doing 3 warranty jobs for them, we refuse to do another. They take months to approve a claim, months to pay a claim and are a complete headache to deal with. The last job took 6 months for them to approve and 2 months to pay. And then they waited till after the job was done and vehicle delivered to tell us they were only paying half of the labor. Never again

Purchased a motor and I can not get a hold of anyone to find out the order status. It is really weird that you have to text the customer service department... no good service at all. I am worried that i have been scammed.

Horrible company to deal with, worst customer service ever by "Paul" and one of the owners, they sent me 4 bad engines I've been dealing with this issue for 8 months now, I even took the vehicle to the dealer to get it diagnosed on my own expense and they told me the engine had no compression and gave me a report that was sent to Paul, when I sent back the engines they told me our analysis company didn't find anything wrong with the engines and we cant pay you labor warranty, also told me they going to refund me for the bad engine but never got my money back.
Going to sue them in court to get my money back

Purchased engine and transmission and extended (life) warranty... small problem, after about 30k miles, leak coming from transmission in two places. Placed several calls and told a message will be given to Paul and have him call me back. He actually did call me back once requesting numbers off the transmission that I do not have. He indicated he would call me back, several days go by, no call. I called him... again, will get him a message is what I hear... no return call; called again, will get him a message and again, no return call; call him again, will get him a message etc... I feel I am being avoided and the problem is so small... makes me wonder if they will be there for us if we have a component failure... no real confidence.

I have try to work with Fraser Engines for about 2 weeks? Week 1 call to ask questions and the person seem to have a an attitude? No biggie so i went on line so some one can call me back they was cool so like everyone i went looking around for quotes? Can back and was told someone will call you back in 15min. 4 day laters i said ok put in a purchase again was on hold and no one answer so i hung up. Call back at 5:30 pm 5/12/21 and i was told they can"t hear me? So i hung up? So i will go with another company that is cheaper i just have to wait 8 weeks. You guys either need more help but customer service is customer service and no one or company should go through this.
Joshua King
1st Respones Roadsides
*******222

I am so disappointed with this company. I just bought a engine my husband installed it. The check engine light stays on. I called to ask what to do they told us to take it to a shop to be diagnosed. We'll we took it to a chevy dealer. They didn't like they keep telling my husband we told you told to take it to a dealer. You would think they would want it to be inspected by a authorized GM service department. Paid for the extra warranty. The issue is the timing which is inside the engine so it's nothing we did. Fraiser is only going to pay for 2 hours of labor at $50 an hour. This is not our fault it came to us messed up. Not sure who else I can talk to. I keep asking for a service manager to call yet some lady keeps calling back saying I told you not to take it to a delaer. Not what you said was you don't have to take it to a dealer. My husband said oh no its going to a dealer to be properly fixed. This is ridiculous and disgusting. The turn around time for answers is also crap.

I purchased a motor from them in Sept and it never came so I called them in December 2021asking where my motor is at and some $#*! tells me that they have 8 of my engine on order and if I dont wanna wait he will cancel my order and give it to the next guy when they get parts. I said no I've been waiting over 3 months. So he says he will keep the order in place. He hangs up and five minutes later he calls me back and said oh man we found a whole box of parts and it will be done friday, first week of December. Doesnt show till December 23, shipping tag said it wasn't even from fraser it was from texas, lie, lie, lie. So the mechanic puts it in and its messed up and wont run right. Now its February and havent recieved a call or a resolution for the problems. Basically this company belong out of business. Crooks and dont stand behind $#*!!

Bought an engine that was bad from the start. That's what warranties are for. I began calling in December of 2021 for warranty support. It is now June 27th 2022 and Istill do not have an engine I can use. I have a claim number. I have called multiple times (20+). I have been refered to a supervisor. Still no call backs and no communication. Do not subject yourself to this frustration. I have a copy of the paid receipt but the system won't let me upload it for some reason. This is legit. I never do this kind of thing but my frustration level is boiling over.

Very terrible Company to deal with. Poor communication: they don't respond to emails, phone calls, and they'll loop you into a customer service agent that doesn't help you one bit; basically a messenger. Then don't expect to receive a phone call back in regards to it thereafter either. Yes the phone calls are long as customer service wants everything from you but your social security number!

Then you'll get a text message offering you $10 for your review. IT'S FAKE, THEY DON'T GIVE YOU ANYTHING. Don't waste your time with this fake company, they'll do nothing but burn your time on an engine job!

Check the trust pilot site for recent reviews of this Company as well! I seem to follow the recent bad experiences.

AND YES THEY'RE RUDE!

She purchased a motor from this company and thought we had made a great decision because we purchased the motor warranty. We have had this motor replaced once and repaired costing $1,444.77 in recent repairs. My husband travels for work and on his journey to work in Grain Valley, Mo it failed again leaving him with only the option to find a ship there which is 10 hours away from our home leaving us with another 400.00 in rental car expenses. You would think that if you purchase a warranty that you would feel secure not a chance I was told by Paul that his supervisor had approved him to pay this invoice and haven't spoken to him since. NO CALL BACKS IN 24 HOURS BUYERS BEWARE…I am disappointed in this service and the way we we treated after we paid the invoice sent pictures of the invoice twice and called …

So initially I called them because I did not want to do the back & forth of email, just wanted to get a price. It appears that they use a phone service to screen their calls because they said someone would call me back with a price. After 3 days, still no call back. They did return my phone call with an email that looks like spam stating "Follow up. Follow up. Follow up, We will match or beat any competitor's price" That was fine. So I replied with several questions, as well as, letting them know that I was down to 2 choices & told them what the other company gave me for a price. They replied with the same form email with no additional info. Now I'm getting upset. I'm simply looking to get an engine as quickly & cheaply as possible to get my business back up & running. I am stressed out enough already because Mercedes Benz is choosing not to honor their warranty and now I have this company playing childish games. So this was my reply "If you guys don't want the business just let me know. I am making a decision today. Thank you" Guess what they do? Reply with the same form email with the addition "Lol" What kind of a business does this type of stuff? Then I question their professionalism, they call me rude & it turns into a name calling contest. All I was looking for was a price on a reman engine & cost to install & had to endure this trash

After the engine I bought from them sucked a valve after 150 miles. They made me send it back. They accused me of overheating the engine, removing the heat tabs, and putting on dirty covers. None of which are true. They refused to honer their and I quote "5 yeas/ Unlimited miles NO FAULT (one time free replacement no questions asked)" warranty. They now have $4,448.00, original engine core, The engine I bought, my valve and timing covers, and my oil pan. When i talked to the owner Robert Fraser he told me he would charge me with insurance fraud for removing the heat tabs if i took legal action against them. THERE WERE NO HEAT TABS ON THIS ENGINE! According to them they were supposed to be heat tabs on the back of the heads. Here is a picture of the engine the day i took it out of the crate. Clearly nothing on the back of the heads. Buyer Beware.

Bad people at this so called business very rude and try to void warranty even before engine is installed! Lied to not honest business

Anthony at the front desk was beyond un helpful and disrespectful. Name calling and beyond rude. We are a local family owned business. We were ordering a 4,000 dollar motor. When Anthony decided "i couldn't care less if you do or don't order from us" his words. When asked to speak to someone else or a manager he proceeded to say he was the manager and refused to transfer us to someone else because of our "attitude" when we apologized and asked how we had attitude as we are simply just trying to order a motor. He said "im not asking you if you have attitude i am telling you" "im not asking you im telling you who you are and how to be better if you want training ect ect" ive been in customer service for over 20 years and I've never experienced even my worst employees talk to customers like this. He has interrupted us screamed at us and refused to let us even talk. Listen to the calls. This guy is beyond disrespectful. He has now called us back multiple times and just keeps insulting us and calling us names. I have the calls on recording and I will be blasting this everywhere and I will make sure that none of our customers and business ever purchases anything from this place again. Future buyers beware as they won't help you or warranty their stuff when it fails either. This company needs to get their counter straight because this is not okay.