Fraser

Thank you Fraser Engines for the fast, and quick quote; you guys were not playing around when you said, FAST!
PS
Amazing pricing too... MERRY CHRISTMAS!

Very bright! The fact you can recharge it is awesome. Very sturdy, would buy it again. Has three different settings.

They were very helpful and quick on giving me quote on price and parts that I need for my vehicle they were very helpful

It has been 2 months and can't get an order status. I have used every form of communication there is besides Morse code.

I bought a crate Chevy 5.3 from Fraser engine. It was between them and Jasper. Fraser offered a better price and warranty (on paper) than jasper did so they got my business. Fast forward less than 60k miles on my engine, and it needed to be replaced. And this is after spending 3 separate trips to a mechanics shop over the course of the 60k miles driven. In that time, I was threatened by the manager of Fraser that if I posted anything negative, He would void my warranty and sue me in court. What kind of customer service is that? The engine was eventually send to my mechanics shop, installed and given back to me. Except several cylinders were deactivated. So Fraser sent me a defective engine. After taking it back to the shop, Fraser then had to send out the parts to fix what they messed up from the factory. So my engine was never quality tested before leaving their facility. I am now going on 60 days since the claim was started and almost 45 days since the engine was replaced. They have not paid my mechanic 1 red cent for his work, which is all covered under Frasers warranty. Even though Fraser has been paid in full by the warranty company for the work done. And the mechanic is not releasing the truck till he gets paid in full. 60 days I have been without my vehicle. This is extremely unacceptable. I guess there is a reason JASPER is a superior company. Save your money and time and buy a JAPER ENGINE if you ever need one. This has got to be one of the most unreliable companies to deal with. Getting in touch with anyone that isn't a call center phone screener is next to impossible. I've owned fords and this is the biggest waste of money I can imagine

On January 2018 I had initially decided to replace both the engine & transmission on my 2011 Chrysler 300C due to a failed timing belt on engine and ordered both via Fraser Engine which was installed and ran great except for 1 thing it had a problem buring oil right out of the starting gate which inevitably ended up using 1 quart of oil every 2,000 mile which did not work for me... after discussing issues with Fraser Engine on August 2018 they sent me a replacement 5.7 liter hemi engine and paid the labor however the replacement engine only went 27,000 miles and while on cruise control at 75 mph with no warning or engine lights completely shut down... vehicle was towed to my mechanic and it was determined that engine had no compression and had thrown a timing belt."again" I did contact Fraser Engine who had another guy by the name of * in charge of warranty for tri-star engine that rebuilt engine phone me and immediately after I said "Hello" cut me off and said "I want to be very clear with you and if you interrupt me before I am finished talking or say anything at all I will hang up and we will be finished and went on to say are we clear... do you fully understand before we begin"... I was then told he has bad news for me and they will not replace engine... * made a stressful situation a nightmare as he was unprofessional, rude, and a cold harded p---k that should never be in the eye of the public and left me with a bad taste in my mouth particularly in his mannerism. I can tell you that there is no way I would ever consider doing business with this company again after the way he handled my extremely stressful situation with a 2nd bad engine in 12 months from same company... bottom line I ended up selling the car for scrap and decided to wipe my hands clean of Fraser engine, Tri star engine & *. It seemed obvious to me they have a major quality control problem in their production line and decided to cut my losses.

*Personal information redacted by admin

Order an engine mid July. Male who answered was rude and hung up when I asked about different warranty options. I needed the engine so I called back and ordered it. Within an hour the core price went up. The final price was 17% more than original quote and some of that we know is taxes but 17%?. I was told 2 weeks before delivery and when I asked for tracking number I was told they'd call me back in a week with it. I had to call them a week later and was told the engine I bought "didn't dyno test right before shipping" and they had to order parts and it'd be another 4 -6 weeks. I waited an additional 4 weeks and called to find out status because I needed to get the vehicle back. Zero information available and I had to leave a message for someone else. Called the following day and was told that the engine had not yet shipped and that there was "nothing in the notes" about the status or ETA. I was asked me if I wanted to cancel the order. I asked for a few days to think about it. The rep said they would not cancel the order yet, they would wait until I got back to them because they "didn't want me to lose my place in line" – which I found to be a very strange comment since I had already paid for the engine a month prior – I shouldn't be in any line - I already paid for it. The following day I called to cancel the order. I was told I had to speak to a supervisor. That man was abrupt and when I asked him to email me a confirmation of the cancellation he said I'd have it soon. We never received the cancellation confirmation so I disputed the charge with my credit card company and was given a conditional refund. Now its another month later and the credit card company reapplied that huge charge back on to my account, supposedly sent me a notice which I never received. When I looked at the letter they sent, which they directed me to on their website there was no rationale or details about the response from Fraser Engines, but they would not have reapplied the charge if Fraser Engines had been honest about the failed and cancelled transaction. So 4 hours later and 2 additional calls to Fraser Engines and we just got an email saying our credit card has been refunded... no return calls, just the email.
Based all all available information it appears Fraser Engines never had the engine they sold and charged us for 2 months ago and they not only never processed the cancellation refund, they were dishonest when contacted by our Credit Card company about the dispute.
Since we already wasted 2 months on this BS we figured it was worth spending another 20 minutes to warn others.