France & SonReviews 286

The quality of product was inferior. The graphics of the fabric was not aligned properly on the side seem of the ottoman. Plus the fabric where the side seam meets the top seam is bunched (pinched) together leaving a dimple (indentation). This supposed to be a circular pouf. It is a far cry from being round. It is a rather pricey compared Tom similar poufs. Very disappointed. Plus I filed a complaint immediately after receiving the product. They require 10-15 days to respond. It's been overt 10 days since the claim. I have yet to hear from them. Thanks I would recommend purchasing from this vendor.

What stands out for me is the great, courteous and quick communication with customers as well as the quality of the items I ordered.

Always excellent - even though I am a low budget guy, your people suffer through me.

First time ordering. Happy to see what I wanted was in stock! Not the case everywhere these days!

I purchased a piece of furniture first part of August. I was told delivery would be 3rd-4th week on October. No delivery in October. Every time I contacted France & Son. I got a different delivery time. Was told it's because manufacturer didn't deliver it. Finally it arrived in NY warehouse on 11/15. I was told Tuesday 11/16 they would call to set up delivery date. No call no date set up. Matt said he would email the delivery date later that day of the 16. No email I called on the 17th and I spoke to the delivery company and they said they will call week of 22nd to set up delivery week of 28 th! I bet the item will not be delivered the week of the 28. I'm very unsatisfied with this process. France & Son just kept giving me bull$#*! excuses to keep me quit.

Very good online help. I used online chat and got very prompt answers to my Q about a price discrepancy

Easy to shop and check out
Great delivery experience
Order shipped quickly in relation to other furniture purchased in 2021

Awesome customer service! The agent was very helpful and made it easy for me.

Ordered 10 months ago, no delivery decided to cancel and they credit the wrong credit card, deducted $125.oo for "their " trouble and. Worst customer service I have ever seen! Got teh supervisor on the phone and he was a total smart $#*!. Incredible

Renovating my home this pandemic has been a struggle to say the least. Delays delays delays. Everything is delayed. I chatted with Astrid to see what I could get ASAP after the majority of my fixtures were delayed elsewhere. They pointed le to their quickship selection and I took their word for it that o could get everything by the end of the week on a rush. Everything came in time for my electrician and worked out! They went above and beyond here. Literally one of the only smooth transactions in my entire project.

The best furniture store. The items I get in good quality and a good price. It was an amazing experience to shopping here. The staff are also very good at helping explanations and very friendly. I am very happy shopping here

France and Son as a company is incapable of customer service. There are over 50 complaints on the BBB that we wish we would have seen earlier. We purchased 2 mid-century lamps that upon setup, did not match the photos on their webpage. We contacted their email support who blamed natural variations were the cause and refused to help. We tagged them on instagram with the photos and discrepancies and their instagram person reached out to us. She blamed it on the angle of our photos. It is not. We pay attention to details and they don't. But you know what? It doesn't matter! If the customer is unhappy, you fix it! Take it back and think about why so many customers are unhappy. It's not the customers. It's France and Son and their deceitful employees. But not only will they not admit fault, they try to take down unfavorable reviews. I don't know how much they emphasize customer service, but if they do, they are incapable based on our experience, interactions with e agents, and countless reviews on Yelp and all the other review sites. We did try to leave a negative review on their webpage. They didn't approve it. You'd think that in this day and age, you can keep the customer happy, offer the refund, and save the downtrending online reputation.

The shop in Chelsea is one of my favs. I try to stop in once every week or so to see what's new. I'm always finding amazing little things to add to my space.

So excited about my purchases, I got multiple beautiful things at a great price! Joseph was extremely helpful and patient! Highly recommend!

I cannot recommend this outlet more. More than other stores, it is very reasonably priced! I bought a very large piece here a few weeks ago at an excellent price. One of the girls working there even helped me load it into my van! I was very impressed by the friendliness and level of customer service.