Forward2MeReviews 1,971

I used forward2me for the first time recently. Initially i was concerned that my parcel seemed to have delivery problems by the courier delivering to the forward2me warehouse in Brandenburg Germany.

I had no need to worry. After contacting customer services Chris an Aimee stepped in. Very quickly my package was located and i was kept updated on the progress throughout.
Thankfully my package is now on route to me,
Well done and a big thank you to the customer services Team,

I was using foward2me to ship a few things over my adress, Any issues custom releated along the way was handled professionaly by the customer care service ( Nice is to be adored), overall good experince, I'd use again!

I couldn't give up on the product being sold out in neighboring countries including Japan, so I bought it at a shop in the UK and planned to send it to Japan easily via forward2me, but I made a mistake in the operation and had to return the product. I have issued a disposal order. When I hurriedly sent an email to support, Nica, who was in charge, listened carefully to my requests one by one without panicking. He even did the final check. I would like to promote it in the future, but in Japan, free shipping is commonplace and there is a culture of being reluctant to pay 5 euros, so I was very surprised that the shipping fee was half the price of the item I purchased. However, with such a responsive and courteous service, it is natural for people who cannot speak English to pay for peace of mind. I think that the price according to satisfaction is justifiable, so if you want to use it in the future, please rest assured that it is a reasonable price. Nica Customer Service **************

Found this service. Wasn't sure at first how it was going to work, but it did! I came across this service by accident. So glad this service exists. It allowed for me to be able to get something shipped to me that is very special, and I had been wanting for a few years. Item was shipped fast with tracking. Item arrived without issue and in perfect condition. Also, I had a few questions throughout the process, they were fast to answer and very responsive. So, thank you, thank you, thank you so very much!

Merchants in the UK were not always willing to ship overseas so I needed an agent in country to receive and forward merchandise for me. Forward2me was exactly what I needed and the staff - especially Aimee - were so helpful in guiding me through my first freight forwarding experience. Aimee kept me posted every step of the way and got the merchandise to my front door reasonably quickly. Thank you Aimee! I look forward to employing your services again soon.

I had an issue using the German warehouse for the first time. It appeared that ID documents and proof of address must be uploaded, before shipments, even repacking can be done. Since there is (too) little information given on the package inbox, I tried and tried to request repacking and only a pop-up telling me documents need to be uploaded before this can be done - without saying what kind of documents, could have been invoices for some of the packages as well… Finally Honey guided me and the approval of my documents was done within an hour or so. Great thanks once again to the Forward2Me support team and this time in particular to Honey!