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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 1,973 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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It arrives quickly and I always get a message when my mail arrives safely in the warehouse.
I've only used Forward2Me on a couple of occasions, but I can only say that my experience to date has been first class. On this occasion I had multiple packages to ship, I found it very easy to identify the cheapest shipping method and they were delivered fast and in perfect condition. I really can't ask for more than that.
Awesome experience and absolutely perfect services for me
I was very impressed with the speed and courteous manner in which I was treated and will continue with their service! Thank you
This was my first time using a forwarding service from Japan and I can't fault the experience. It was easy to understand what to do, the Forward2Me website was easy to use, the price reasonable all things considered, and my item arrived in perfect condition, quicker than I expected. Will definitely use this service again.
I have always been very satisfied with the service provided by Foward2me in England. Whatever the service, it is fast, and offers reasonable shipping prices and a lot of choice of service providers between England and France. But for the first time I used their service in Japan... and there it was very disappointing! Only one shipping option and an exorbitant price. And I speak knowingly because I have been using Buyee.jp's services in Japan for years, so I know very well the shipping prices between Japan and France... In conclusion, I will continue to use Forward2me in England but never again in Japan and that does not encourage me to test their other international services.
Quick and competent conversations with the support team.
Reasonable pricing.
Fast delivery.
All what is needed.
I switched from another forwarder who was the opposite. Now, I will continue using Forward2me service! Good job, guys!
Tax free warehouse is misleading: duties and taxes are still payable after consolidation. DHL was the only option available at checkout for shipping which turned out to be more expensive comparable to items directly shipped from eBay uk using their global program. 40 £ paid to repackage my items: packaging materials in which my items arrived in were repurposed single ply flimsy cardboard.
On the positive note: items arrived in 3 days after placing the order.
Hi Russell.
Many thanks for your feedback.
Our Tax Free warehouse address is located in the Channel Islands- with limited infrastructure, which means the shipping prices can be a little more expensive than when shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers from our Tax Free warehouse address in Guernsey.
If the goods are low value it may be more cost effective to ship goods to the UK mainland address and use our combine and repack service to ensure that you obtain the maximum value for shipping. However if the goods are higher value it is often more cost effective to save on the retailer sales tax within the purchase price and pay the slightly higher rate for shipping from our Guernsey address with DHL Express. Combine and repack may also be an option to ensure that you receive the best possible price for shipping. Using our services enables customers to purchase goods from multiple retailers and ship them together in one shipment. Please note, Tax Free does not refer to the possible duties and taxes owing for items inbound or outbound from the Guernsey address.
For further clarification on the requirements for shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/ or from the Tax Free warehouse main information page https://www.forward2me.com/warehouses/british-tax-free-warehouse/
I hope this better explains the Guernsey address and the benefits our service offers.
We are committed to offering our customers the lowest prices in the industry and to ensure we continue to do this we also provide a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
Kind Regards
Hayley
I use forward2me for shipping fudge from the uk to europe. There is fast and correct handling of shipments. Will use the service again.
Waiting since february for my package. And now i got a mail that i should pay a fee because u store it (against my will) i will report your page as fraud. I cant send it from your page to me because the error message on the JP adress.
Already told your service 1000 times what the problem is.
In conclusion, i bought sth shipped it to you and now forward is not shipping it to me and keeping my stuff, this is $#*!ing fraud. Solve it now or i will report this. Im so done with you
Hi Serge,
Thanks for the feedback.
I can see you have been in contact with one of our senior advisors, Aimee, regarding your shipping issue. We are currently waiting for you to approve the PayPal payment for your shipment at the Japan warehouse. Please continue to work with the Customer Experience team. We will do our best to ensure this matter is resolved for you as quickly as possible.
Kind Regards
Hayley
I bought a couple of hats from Austria and I had them to delivered to California. Great way to ship them with a trustworthy company.
Superb service from Joyce and Aimee at Forward2me. I highly recommending them and forward2me as a forwarding service no matter where you are
I used Forward2Me to purchase a golf bag not available in the United States. They were very quick with processing the item when they received it, and sent it out to me the next day. It was a little expensive, but the service was high quality. I would recommend them to anyone looking to buy something you are unable to get in your home country.
I had a really negative experience the first time around but that was b/c of a miscommunication at the warehouse.
This second time around? A signfiicantly better experience. Customer support is always brilliant, and I would like to thank Nica for working with me through my many many many messages. :D
Hi Dionne.
Thank you very much for taking the time to submit this review.
We are really pleased to hear that you are happy with our service and that you were very satisfied with the communication and support that you received from our agent Nica.
I will pass on your gratitude to them personally.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Excellent customer support and got my delivery in a reasonable time frame. I was regularly notified on repacking. Importing is an expensive affair, so, it was good to have a service like forward2me handling it. They did make a mistake of mentioning me as a company instead of an individual which caused me some trouble with the customs. No other issues other than that.
This service is mostly a scam: expensive and weak courier service, useless support, services wrongly advertised, etc. Disastrous experience.
Hi Quentin.
Thanks for the feedback.
Many international carriers are not permitted to clear certain commodities through local customs on behalf of receivers in certain countries. The French customs service are correct to inform that carriers (typically) do pay duties and taxes on behalf of the recipients to clear the shipment from customs and then charge this back to the receiver prior to delivery. However, since Brexit the import rules and regulations in France have changed. Any personal imports of alcohol from UK must be cleared by a certified third party broker sourced by the receiver. DHL are not permitted to clear alcohol in France on behalf of the receivers for personal imports and this means DHL cannot pay the duties and taxes for alcohol shipments on behalf of the receivers. Customers are made aware of these types of import restrictions per destination country especially if shipping items such as alcohol, medication and food items through our service. You were made aware of the import restrictions and requirements for shipping alcohol to France prior to shipping and accepted the risks. The return of your shipment was due to DHL not being authorised to clear the alcohol from customs in France as we had advised.
You can also find out more about the terms and conditions for shipping alcohol through our service by visiting the resource hub on our website (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley
F2M recommended my package should be repacked because the original box was not very strong. I hesitated but confirmed. When the package was arrived I was so pleased. Their new external packing was very strong and secure. Inside the original packing was indeed very weak and not suitable for international shipping. This is caring for their customer and I say thank you.
I used forward2me twice and will use them in the future as well. The service is great - one can see the status and all available actions on the website. Repacking and shipment can be arranged easily online via the personal profile. In case of any special requests the communication with the customer services is is also very professional. My items arrived very well packed and in perfect condition.
Got my item, they re-packaged it for me, I think the service is reliable
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi David.
Thanks for this feedback.
Recently our services in Japan have moved to a new address. We understand this caused customers to be limited to the courier options offered from Japan temporarily whilst we transitioned to the new address. Our new Japan address is now fully up and running. Please be assured we now have more courier shipping options available to customers using the Japan address. We apologize for any inconveniences this matter has caused.
We would like to thank you once again for your patience and understanding.
If you do have any further questions or concerns please do not hesitate to get in touch with our customer experience team. We will be more than happy to assist you.
Kind Regards
Hayley