Forward2Me

Great way to bridge overseas purchases. I kept missing the restocks for a pair of shoes I really wanted here in Australia. I looked in UK because they had much better options, but international shipping wasn't offered. I'm so glad I found forward2me because now I have a style that's not offered here that no one else is wearing. The customer service was great and super fast to help when I got stuck with placing my first order. I found the pricing very reasonable for the express overseas DHL. Already planning another order!

Merchants in the UK were not always willing to ship overseas so I needed an agent in country to receive and forward merchandise for me. Forward2me was exactly what I needed and the staff - especially Aimee - were so helpful in guiding me through my first freight forwarding experience. Aimee kept me posted every step of the way and got the merchandise to my front door reasonably quickly. Thank you Aimee! I look forward to employing your services again soon.

Their process is well thought out and has been integrated well into their website. My U. K. post address was clearly communicated and thus easy for me to understand, for foreigners located in other parts of the world, understanding another country's addresses isn't always straight forward, which could lead to other (shipping) problems when placing the order. The packed was received by them and forwarded to me within 24 hours. I received it within another 48 hours. Their price was fair. Shipping options were plentiful.
Other forwarders I used in the past were a nightmare and extremely expensive.
I wouldn't hesitate to user Forward2Me again or recommend their service to others.

I used forward2me couple times now, they are fast respond, quick delivery at fair price.

Their customer services is very helpful and thoughtful, they will provide solutions and suggestions.

They allow you to return back to the sender (provided with return shipping by sender) at a few bucks, very flexible to shoppers like me always changing my mind.

They use plenty forwarders at a very fair price, I always chose DHL, fast, reliable and effective. I tried few others, they are relatively high at price compared with forward2me, one even saying to me it's not possible to use DHL at such a price!

Love it! Highly recommended.

I've been using them on a regular basis for the past year or so and the quality of service has been outstanding. The entire staff has been great, Mrs Laura C. From customer service most recently. Being a repeat customer consistency is key and now after a dozen or more orders with excellent service from them I'm confident it will continue. I was fully expecting some minimal damage with my previous order due to the size and quantity of fragile contents. That was not the case, it was prepared and packed superbly by Simon. I've dealt with other forwarding companies in the past so I speak from experience when I say F2me is the best.

As the shipping costs were so high I asked customer service if they could make the packaging just 1 cm smaller on any side.
I said just 1cm.
Customer service replied that they had packed it as small as possible.
I believed the customer service reply and paid the shipping costs offered.
However, when I opened the box I received, there was more than 10 cm of space on top side.
In addition, the space contained a paper cushion.

Packed it as small as possible?

I understood that Forward2Me won't give to make effort to reduce shipping costs for customers.

If the service does not improve, I will change to another forwarding company.

I'm a happy customer of Forward2Me for about 2 years now - maybe over twenty shipments by now. F2Me solves a common problem I run into (as a collector of rare items, as opposed to someone buying new consumer good / fashions / electronics etc). Some private sellers will not ship internationally - I've noticed this particularly in Germany but also fairly commonly in the US, so I would not be able to buy without a local middleman.

For these situations I've used Forward2Me any number of times and the combination of the local country address reassures the sellers - and the ability to choose your inbound freight carriers is handy. I use DHL inbound from Germany or UPS from the United States and it operates like clockwork.

The F2Me team respond to email-based queries and have good support. I sometimes have to ask for special / extra padding around vintage tape recorders and such and they are responsive with this.

I've noticed that some other reviews of (freight forwarders in general not just F2Me) have questioned / complained sometimes about a higher freight cost. I'd point out you are not getting a "raw transport product" - you are getting a secure storage / forwarding solution on top of freight and a bunch of people helping you solve a problem. For my own perspective that's worth it to me to solve my unique challenge.

Hope this review is helpful to others

Forward2me are very dishonest with your privacy. They admitted to me that they open all my packages and go through the contents before they will ship them. This is NOT stated on their website, that basically you have no privacy & they can open what they want.

They did this to my package & then told me the item couldn't be shipped, when in actual fact it could be. Their assumption was just wrong.

I have since deleted my account and will never use them again. Many forwarders offer better services, without invading your privacy.

Avoid this service. When they receive a package, they open it and catalog each item for customs purposes. They made a data entry error on my order and tagged an item as a fresh food, which then created a requirement for my package to have FDA paperwork to ship. I have tried contacting the company via every available method over the course of the last week (emails, their contact form, phone calls) and have been unable to get this issue corrected. At this point it seems like I am unable to ship the package to myself because of their error, and am out the full amount I paid for the order. AVOID!