Overview
Forward2Me has a rating of 4.5 stars from 1,796 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
They got the shipment and right away they informed me also they shipped it one day after I pay that it also good also it's an address in uk tax free that save money and the shipping to your destination country it's no so expensive (but not cheap either)
With so many diff companies offering parcel forwarding, I was relieved that Forward2Me was quick/free to set up an account, which enabled me to start using it straight away. The process of sending the parcel to Australia was incredibly user-friendly and I appreciated the variety of postage options. I have already recommended to another person!
Hello Sally,
We sincerely appreciate you taking the time to share your wonderful experience with Forward2Me. Your 5-star review warms our hearts, and we are thrilled to hear that our service has met your expectations.
It's fantastic to know that you found our platform easy to use and lightning fast. We designed Forward2Me with the goal of providing a seamless and efficient parcel forwarding solution, and your positive feedback validates our efforts.
We are delighted that you appreciated the variety of postage options available, as we aim to offer flexibility to cater to our customers' diverse needs.
Thank you for recommending us to another person. Word-of-mouth referrals are the greatest compliment we can receive, and we're thrilled to have earned your trust.
Should you have any more parcels to forward or need assistance with anything else in the future, please don't hesitate to reach out. We're here to make your parcel forwarding experience as smooth as possible.
Once again, thank you for choosing Forward2Me, and we look forward to serving you and your referrals in the future.
Best regards,
Aimee
I have been dealing with Forward2Me since a long time ago. They are one of the best UK Forwarders. They also have warehouses in Germany, the US, and Japan.
At last, thank you JANE for your excellent support and help in our issue. She helped till the issue was fixed.
Hi Tarik,
Thanks for the feedback.
It's great to hear about your positive experience with us and specifically with Jane's support.
We appreciate your longstanding relationship with them and value feedback like yours. It's always reassuring to know that our partners are delivering exceptional service and support to our customers.
If you have any more feedback or need further assistance in the future, please don't hesitate to reach out. Thank you for taking the time to share your experience!
Many thanks,
Aimee
One of the worst and most incompetent services from a company, I paid an Ups shipment from London to Guatemala for more than 65.00 euros and the shipment was not delivered due to errors caused by Forward2me. The company refuses to refund and shows the cold shoulder, the best thing is from ups that there is confirmation that they have received the money back. Never again this company
Hi Ramy,
I'm sorry to hear that you have experienced some issues with your shipment, could you contact me at info@forward2me.com with your account and shipment details and I will be happy to assist you further to try to resolve these issues.
I hope to hear from you soon.
Kind Regards,
Tracy.
I have used a number of package forwarding services and this is by far the best. I have used more than one of their locations and they are all as good was each other. Very thorough, clear in their communication and always quick and helpful dealing with questions. All my packages have arrived very quickly and is excellent conditions. I would trust this company with anything
I had a very rocky experience with my local delivery company. Despite having done their part flawlessly, the forward2me UK support team (Aimee, Girlie and their team) went through the additional effort of contacting the delivery company multiple times, offered tentative solutions, and even a refund. One of the best support experiences I've ever had. Thank you!
Hello Lucas,
Thank you so much for taking the time to share your experience with us! We are delighted to hear that despite the challenges with your local delivery company, our UK support team, especially Aimee, Girlie, and the rest of the team, were able to assist you effectively.
Your kind words mean a lot to us, and we're always here to provide support and solutions. If you ever have more questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Forward2me!
Warm regards,
Regilyn
Forward 2 Me is a fantastic forwarding service. I have used them many times and cannot recommend highly enough!
Forward 2 Me hold you parcels in their warehouse until ready to ship abroad and can also repackage them into one parcel to save on shipping costs. Shipping is incredibly fast and a good price too!
Recently I had a query relating to my items. A lovely team member named Kat, from the UK warehouse was most attentive. She responded to my query promptly and gave detailed information relating to my question. She was most helpful in arranging for my parcels to be sent on to my new address with no hassle. I was really grateful for this. Fantastic customer service.
Thanks Kat!
From start to finish my transactions were smooth ones. I did both the personal shopper service and having items delivered to my freight forward address, and both were quick, efficient and no problems. The price to ship to my country was not high as expected. I did business with another popular courier and Forward2me was way better than them, so sorry I did not stumble upon this company first.
Their site is easy to maneuver and they do their best to inform you of what is happening via email every step of the way.
I look forward to doing business again with them.
Iv had a great experience so far. I'm from Australia using a foreign service with no prior experience. I was a little unsure on the process but I trusted it and was later to get in contact with nice who was able to resolve and doubts and confusion swiftly and efficiently, I am happy! Thank you guys!
Hi Robbie
Many thanks for your feedback.
It is great to hear that you are satisfied with our service and with the support and communication that was provided to you by our senior agent, Nica.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
I have one shipment before few days with forward2me and there were a problem, but customer service at forward2me especially Aimee did a big effort to solve this issue and it was solved in a professional way and they knew how to deal with such an issue I had.
Thanks for customer service for their perfect job.
Hello Mohammed,
Thank you for taking the time to provide us with your valuable feedback regarding your recent shipment experience with forward2me.
Should you have any further questions or require assistance in the future, please don't hesitate to reach out at info@forward2me.com. We are always here to help!
Warm regards,
Aimee
Customer Experience Forward2me
I was so confused with the change that has happened at forward2me, I send a mail to get more info concerning my item and this wonderful person name JANE was very clear on her explanations and quick to reply my email. Thank you so much!
Hi Gaetane,
Thanks a bunch for your kind words. I'm thrilled to hear that Jane could clear up the confusion and provide you with the info you needed swiftly.
If you ever have more questions or need assistance down the road, we're here for you. Cheers!
Many thanks,
Aimee
Jane and the team at forward2me were really helpful the past few days, I had a mix up with the seller I was buying from and they did all they could to help on their end. The problem was solved and I will now have the Christmas gifts I bought in time with the 2 day shipping I selected, for a very reasonable price, this along with the safety of going through a company I can trust with post makes their service one that I will use many times again in the future.
Thank you so much
Hi Nikita,
Thank you for taking the time to share your positive experience with Jane and the team at forward2me. We are delighted to hear that they were able to assist you effectively, especially during the busy holiday season.
Ensuring our customers receive their gifts on time and at a reasonable cost is always our top priority. We truly value your trust in our services and look forward to assisting you with your future shipments.
Warm regards,
Aimee
After i made the freight payment i got a msg that there were 234 packages ahead of me to be combined and repacked. I took things lightly and was willing to wait for a week or more but to my surprise the very next day i was told goods has been shipped. Good job! Keep it up!
Kat has helped me deal with a shipment that was lost by DHL in Germany. She has been incredible every step of the way, from chasing DHL for answers, to getting a refund issued for the lost items.
Five stars is not enough!
Hi Tania.
Thank you so much for your feedback, its really good to hear that you are happy with the support Kat has provided you along the way and we look forward to helping you again soon.
Kind regards,
Hayley
After having tried pretty much all the leading forwarders for many years, I am currently using only Forward2me. No need to look elsewhere - they have it all. Multiple locations in most major e-commerce countries (US, UK, Germany, Japan), competitive pricing, work with all major couriers, work fast, and even fill out the customs declaration for you (you just need to input the price). A real treat! Kudos to Regilyn from Customer Experience for assisting with the rare issue when it arises.
Hi Ido,
Thank you so much for taking the time to share your positive experience with Forward2me. We are delighted to hear that our forwarding services have met and even exceeded your expectations.
We greatly appreciate your acknowledgment of Regilyn from our Customer Experience team.
Thank you once again for choosing Forward2me as your preferred forwarding service. We look forward to continuing to meet and exceed your expectations in the future.
Best regards,
Aimee
Very good service. No problems at all. The only thing is taht you HAVE to contact customer support if you ship certain items. Would be cool to just implement the consent of shipment and fees into the website
I tried many forward companies, untill i found them, they are excellent in treatment,handling your package and give you a good choices to ship your shipment but i have a long issue with them when my package is coffee beans! They Always consider it as food stuff, so i must email them to remove the tag to be able to send it me every time! Thats why i gave them 4 stars otherwise they deserve 5.
Hi Ahmad.
Many thanks for your feedback.
I have now updated the alert message from your account for the processing team. The alert message has been increased in size and this should ensure that the foodstuff tag will not be added when booking packages containing coffee beans to your account going forward. The updated alert message is now saved and is already running live on your account so there should be no excuse for the processing team not to be aware of this request.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
Customer service was great, they answered every query promptly, the process was easy and my product was delivered much quicker than I was expecting. But the delivery fees were too much - it cost the same as the product I had bought, so won't use again unless it's absolutely needed.
Hi Shannon,
Thanks for the feedback.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/Our primary goal with these features is to provide you with a risk-free shipping experience.
Warm regards,
Aimee
I'm using this service for the second time and it will be the last. The invoice included by this service made a complete mess out of the customs clearance. Not to mention the price of the shipping itself. When the parcel already arrived to the warehouse from Amazon it appeared to be higher than the item itself. As a result I'm paying almost triple for my purchase… go find some experienced and honest company.
Hi Daria,
Thank you for providing us with your feedback.
At Forward2me, we're dedicated to ensuring your shipping experience is smooth, transparent, and worry-free.
To help in such cases we offer two features to all our customers:
1. Price Match Guarantee: We believe in offering you the best value for your money. If you come across a competitor offering a better price for the same service, we've got you covered. Our Price Match Guarantee ensures that we will match that better price. All you need to do is share the details with us, and we'll take care of the rest. Learn more about this feature https://www.forward2me.com/price-match-guarantee/
2. Free Return to Sender: If you find that the shipping costs are still higher than expected, even after exploring various options, we have a solution. Our Free Return to Sender service allows you to send the package back to the retailer at no extra cost. It's a hassle-free way to reconsider your purchase without worrying about return expenses. Discover more about this service https://www.forward2me.com/free-return-to-sender/
Our primary goal with these features is to provide you with a risk-free shipping experience.
Warm Regards,
Aimee
Having switched from using Skypax due to numerous issues to Forward2me, I must say that the experience overall has been wonderful. Friendly, timely and accurate communications and a personable Customer Service Team are examples just to name a few. The Customer Service Team seems also to go the extra mile to provide pragmatic and good solutions to any issues. Hayley, in particular, is an example. Thank you so much and please keep up the amazing work, much appreciated!
Hi Peter,
Many thanks for taking the time to submit this review.
It was a pleasure to assist you with your queries and concerns.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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Hi Assaf,
Thank you for taking the time to provide feedback on your recent experience with our shipment process.
We appreciate your positive remarks regarding the swift dispatch of your shipment, and we're pleased to have been able to offer you the convenience of a tax-free address in the UK, ultimately helping you save on costs. We understand that shipping expenses can be a concern, and we strive to provide a balance between quality service and reasonable pricing.
If there's anything specific you think we can enhance or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.
Thank you for choosing us!
Best regards,
AF