Forward2Me

Having switched from using Skypax due to numerous issues to Forward2me, I must say that the experience overall has been wonderful. Friendly, timely and accurate communications and a personable Customer Service Team are examples just to name a few. The Customer Service Team seems also to go the extra mile to provide pragmatic and good solutions to any issues. Hayley, in particular, is an example. Thank you so much and please keep up the amazing work, much appreciated!

The company is very organised and I am always impressed by the personal response from the WhatsApp customer support service.

However, I think the shipping is too expensive to make it worth it. I would use the service much more and would even be willing to pay a monthly fee to use it. But shipping fees for individual instances are extortionate.

If it's something you really need or it's some sort of emergency I would recommend the service, but until it's more cost effective I would not recommend using it regularly.

Shipments always reach my virtual address. Communication is perfect - I always get information about all events including received shipment, prepared to send shipment, sent shipment, shipment tracking information, any changes. Operations are fast and prompt. Choice of couriers is good.

I needed something that could only be bought on ebay in the UK and the seller did not ship internationally. I was informed of this service which while free upfront, ended up costing an exorbitant amount to ship if I wanted tracked and insured shipping (which FedEx offers at £2 above the cost to ship but Forward2me charged an extra £20 to add on top of the £48 cost to ship so £68 and I got my item but they didnt put "fragile" on the package they shipped limed the original shipper did so my packaged came smashed up. Thankfully with minimal (but still some) damage to my merchandise. Overall I am happy to finally get the item but feel ripped off by the price vs. Service ratio!

There are a couple of things to note if this is your first time using this service. First, I would make sure to request that they double check your order contents (only available upon request) to make sure the original shipper didn't make any mistakes as this does happen from time to time. Second, it is worth noting that if you are shipping a food or drink item to the US you will be asked to fill out a form with the FDA which notifies them upon arrival of what the contents of the package are. The forms are a bit tedious but if you are ordering a food item from another country I'm guessing you're doing so because it's worth the headache. The service itself is rather pain free and straight forward, ship to the address they give you then select the delivery option that suits you best. It really is faster than expected.

I was faced with an issue whereby one of the parcels contained Batteries (DG), and could not be repacked for shipping. Nothing could be done from my end if it was not for JOYCE from the UK warehouse. I am therefore writing to express my sincere gratitude for the exceptional assistance she provided me during my recent online support inquiry.

Her professionalism, expertise, and commitment to resolving my issue were truly outstanding. Despite the slight complexities of the problem I faced, she patiently guided me through each step of the process, ensuring that I fully understood the solution. Her clear communication and willingness to go above and beyond greatly eased my concerns and left me feeling confident in the resolution. I am truly grateful for her assistance and commend her for her outstanding performance. Her exemplary service has undoubtedly strengthened my trust and confidence in 'Forward2Me', and I will not hesitate to recommend her services to others in need of support.

There were some shipping delays but Regilyn from the UK branch answered my queries patiently and promptly, including checking with the Warehouse multiple times for the shipments — I really appreciate the help! Forward2me has been exemplary in dealing with customer queries and I am very impressed how efficient they were with the entire process. Thank you again!

When the package arrived in my Inbox there was a statement suggesting it is repackaged for shipping. No reason given (which would help). Shipping queue for repackaging was 641 items which support told me would take 2-3 days, notwithstanding a public holiday inbetween. This would mean my package would sit for another week before it was shipped out which is way too slow. I requested immediate shipping with no repackaging and once the shipment eventually left it got to me super quick by DHL

I've been using their service for about two years now. Before this, I've used at least three other international services, and this one is the best. Their customer support is excellent and on point, their package handling is methodical and prompt, and their portal works very well. They operate in the geographies I'm interested in: EU, UK and the US.