Overview
Forward2Me has a rating of 4.5 stars from 1,797 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, quick response and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
Took forever for my parcel to be shipped from them, was an adult novelty gift and they classed it as military grade, which was ridiculous. If the military uses adult novelty hand cuffs, then we have a huge problem with our military and we should all be afraid. Overall, my parcel was extremely late and I was very dissatisfied with the service.
The courier service used is expensive and I did not have a choice but to add on re-packaging and consolidation for my one item a sleeveless top. Customer service said that it must be done else the freight will cost more. But I paid ~GBP43.30 - it is way too expensive versus other forwarding sites (that probably is able to pass though some of the synergies/ties-up with courier companies as cost savings to us)...I will not use this any more.
So far, my experience has been very pleasant with Forward2Me! I have had about 3-4 packages shipped to me so far from them, and all have arrived to me in a timely manner in good condition. I would definitely recommend their service and use again in the future!
Great customer service from the team to work with me to resolve an issue that arouse from my purchase. The fastest I've ever had anything delivered half way across the world. Less than 48hrs door to door. Very pleased to have used forward2me and will use them again.
When I was checking what forward parcel company to pick I picked yours because you had best deals and options for shipping. And really for my first package it was really affordable, around 20$ I think. But for the next one from England there were only DHL and Fedex options which each started from around 50 EUR. And my package was 48 pounds. So when they were doing customs that billed me 70$ because fees and taxes are made on both shipping and original bill for the product. Second thing is that you said that my package needed new box (repackaging) so you found biggest one you had to put A4 piece of paper like sheet that I ordered in 3 times bigger box so shipping bill will be more, even tho envelope was light and slim. Really unprofessional! For the money on your option of shipping and customs I had to pay next time I will just sit in the car and drive to the next country and by that item in person.
Chatted with REGILYN at Forward 2 me about shipping from Czech via Germany. She answered all my question was very helpful on helping me make choosing what to do
Many thanks for the 5 star review for Regilyn❤️
Very happy with the overall handling of the package and service.
Many thanks for the 5 star review. 😊
The set up and forwarding process was straightforward and went smoothly. Very easy to use.
I had an issue with my requsest to repackage / optomise my parcel, but customer service quickly reached out and made it right, and explained how to improve this step in the future. Thank you!
Good interaction platform, proper information regarding receipt of parcels, selection for repacking.
But final shipping price was quite higher (30%) compared to best and worst shipping prices advised before selection of carrier (TNT-Fedex). There was no option to change carrier at that point. Carrier (TNT-Fedex) charged excessive handling charges on delivery.
Hi Konstantinos.
Thank you for your recent feedback of our services.
We are sorry that you could only provide us with a 3* rating.
We would like to reach out to you directly to discuss your feedback in more detail to determine if there is anything we can do to help you reconsider your current rating of our service.
Please keep an eye out for our email.
I hope this helps you further.
Please do let me know if you have anymore questions or concerns in the meantime.
Kind Regards
Hayley
Fedex might have stopped my shipment because of the parcel information shortage.
At first I terribly worried about it. But Aimee (forward2me) helped me to solve the problem contacting with Fedex.
I was able to get my item safely at last.
I really appreciate Aimee.
Hi Sumio.
Thank you so much for your feedback.
It is great to hear that the issues with your FedEx shipment were finally resolved.
We are really pleased to hear that you have been happy with our services.
I shall pass your gratitude onto Aimee personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
My package arrived at the UK warehouse yesterday and with the swift help of Kat, I have been able to get my package shipped out today without delay. She was clearly knowledgeable about the process and very helpful with dealing with my questions. Thank you!
Hi Grace.
Thank you so much for your feedback and for your lovely comments.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by Kat.
I will make sure to pass on your gratitude to them all personally.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
Aimee is great and on top of things! Despite we had some customs issues with my package, she did her best to communicate with me and FedEx. I really appreciate her help and her determination on treating customers happy!
Hi Janis.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Aimee in regards to the customs issues you were facing with your package.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
It all went smoothly and I would advise potential users to make sure that every single detail of the Forward2Me address is included... I missed out a bit (because it didn't fit the address template used by the store) and had to repeat the process.
First time using the FORWARD2ME service. Honestly liked how it gave me multiple addresses for a variety of countries. The UI is also easy to navigate and as long as your computer literate the process is easy. I thought the prices were fair for shipping and around the amount I expected. I will definitely be using this site again for package forwarding.
Hello Elizabeth,
Welcome to FORWARD2ME, and thank you for entrusting us with your package forwarding needs! We are delighted to have you as our valued customer and appreciate your fantastic 5-star review.
It's fantastic to hear that you found our platform user-friendly and that our multiple addresses for various countries met your needs. We've designed our service with convenience and accessibility in mind, and your feedback reaffirms that we're on the right track.
Our aim is to make international package forwarding as straightforward and affordable as possible, and we are thrilled that you found our pricing fair and competitive.
We're looking forward to being your go-to solution for package forwarding in the future. If you ever have questions, need assistance, or want to explore our services further, don't hesitate to get in touch. We're here to help and ensure your experience with us remains exceptional.
Thank you again for choosing FORWARD2ME, and we can't wait to assist you with your future shipping needs!
Best regards,
Aimee
My package arrived fine. It was a simple flask, still they forced me to do a repackaging for unknown reason, which I had to pay extra for. If I have no other option, I should not pay for this. This also delayed the package one more day. Also there was a 1 day delivery option with DHL, which I choose, but that turned out to be a 3 days delivery option.
Hi Gabor,
Many thanks for your feedback.
We are sorry to hear that you felt dissatisfied with the repacking advisory for your package and with the transit times of your shipment with DHL Express.
I would like to reach out to you directly to discuss your feedback with you in more detail.
Please keep an eye out for my email.
I hope this helps you further and we would appreciate it if you will reconsider your current rating of our service.
Kind Regards
Hayley
Since the first time I used the website to transfer parcels.
I found that the speed was really fast and the communication was very timely.
This time the package arrived at the UK warehouse and I encountered a problem with the payment.
Thank you Honey for your patient help and solution.
Wish everything goes well.
Really not much to say. You delivered on everything that you advertise on your company website.
The timely, and above average customer service, is second to none.
I recently created an account after trying similar services in the past and having mixed experiences. First of all, the website is the best I've tried yet, very intuitive, with a clean design and all the information you might need. In addition to providing you with five different addresses (for Germany, Japan, the UK, UK Tax Free and the US) they offer a great number of useful services, e.g. the possibility to upload invoices right after a purchase so that when your order arrives to their warehouse you don't have to fill out the details. I have yet to receive my packages, but I already had to contact the Customer Experience team (for no fault of theirs, the mistake was mine) and I was assisted by Girlie, who was polite, helpful, gave me a super thorough answer and solved my problem in no time. Very happy with my experience so far, I hope I can add another good review when my packages arrive!
Hi Francesca,
Thank you for sharing your fantastic first experience with Forward2Me!
We're thrilled to hear that you found our website intuitive and user-friendly, with a clean design and all the necessary information readily available. We strive to make the process as smooth as possible for our customers.
It's great to know that you appreciate the variety of services we offer, including the convenience of uploading invoices for hassle-free order processing.
We understand that sometimes things don't go as planned, and we're pleased to hear that Girlie from our Customer Experience team was able to assist you with your issue.
We hope your packages arrive in perfect condition and on time, and we look forward to the opportunity to earn another positive review from you.
If you have any more questions or need assistance in the future, please don't hesitate to reach out.
Enjoy your shopping and shipping experience with Forward2Me!
Kind regards,
AF
I used their service to buy an item from a store who didn't ship to Italy, but unfortunately the parcel has been lost!
They are really kind ( Nica is really awesome!) and ready to resolve your problems! Thanks to them I received my money back! Really really satisfied.
Sometimes something goes wrong, but I can't wait to use their service again in future! (Hoping to receive the parcel next time lol)
Thank you, Nica for your patience and your time
Hi Fortunato.
Many thanks for your feedback
It is great to hear that you are satisfied with our service and with the support and communication that was provided by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
As soon as Forward2me shipped packages to me, the company used for delivery started sending me non stop texts. They would not deliver to my shipping address, customs had to be paid online or else packahe would not be delivered. I had to contact their customer service twice, and at the end, they disregarded my instructions to leave package out of site at back door. I won't use Forward2me again if DHL expressed is used for delivery.
Poor service.
Sue
Many thanks for the review Susan.
It's great to see you were able to take advantage of our 50% Send it Monday discount.
You selected DHL Express as a shipping option - the package shipped on Monday and was with you on Thursday. Given the time of year we think DHL did a great job.
The DHL service is a DDU service, which means that everyone has to pay taxes and duties at the point the package hits their border - the specifics depend upon the country.
DHL send notifications to customers to allow them to pay the duties online. The vast majority of our customers prefer the convenience of this as the alternative is to drive to your house, risk that you are out and leave a note asking for a payment.
All DHLs notifications are configurable. Please feel free to forward them all and we will help you with instructions on how to switch them off or unsubscribe.
I hope the information I have provided to you is useful and we would appreciate if you would reconsider your current rating of our service.
Kind Regards
Hayley
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- Preston, Lancashire, United Kingdom
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Business History
With a range of services like parcel consolidation, personal shopping, repacking, and return handling, Forward2me helps customers reduce shipping costs and simplifies the often complex process of international shipping regulations. We prides on transparency, efficiency, and customer satisfaction, ensuring a seamless experience for global shoppers.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sunn.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
I hope the information provided is useful.
Kind Regards
Hayley