website thubmnail of ForDog Trainers

ForDog Trainers

How would you rate ForDog Trainers?
grey star
grey star
grey star
grey star
grey star
Maryland
4 reviews
10 helpful votes
Follow October A.
Unfollow October A.
Send Message
Share Review
Report Review

I have been buying dog gear from them for years - from balls on a string to leather choke to bite sleeves. The quality and the price is really good, and shipping time is good. I haven't been able to find better quality dog gear for this price, so I keep coming back to them at least twice a year.

Date of experience: April 13, 2012
Guy K. ForDog Trainers Rep
over a year old

Hi October,
Thank you for kind words!
You are always welcome to visit our website and place new orders :)

Australia
1 review
8 helpful votes
Follow Lucas C.
Unfollow Lucas C.
Send Message
Share Review
Report Review

I have purchased numerous collars, bite sleeves, leads and numerous other dog products from this store. Excellent customer service, fast reliable delivery. I would recommend anyone after dog training products to this store.

Date of experience: October 29, 2014
Guy K. ForDog Trainers Rep
over a year old

Hi Lucas,
Thank you for finding time to share your experience. I appreciate it.
You are always welcome on our online store and everyone as well :)

GB
1 review
10 helpful votes
Follow Kimberley S.
Unfollow Kimberley S.
Send Message
Share Review
Report Review

I have purchased IPO clothing and equipment from ForDogTrainersUK and I am always happy with the quality of my purchases. They always arrive within the specified delivery times and are well packaged. The training jacket they offer is my best purchase since starting IPO. Not only was it made to measure with a great fit, but they added my club logo for no extra charge. Despite wearing it pretty much everyday it still looks like new.

Date of experience: June 11, 2019
Ukraine
1 review
3 helpful votes
Follow Martina H.
Unfollow Martina H.
Send Message
Share Review
Report Review

Yes they have delay in general shipping but i bought painted leather harness and a pinch collar there and i needed it quickly, they gave me the option of express and i got the product on the 3rd day after purchase. Very cool quality and original look. I gave them my opinion on the goods and they placed it online and gave me link with it and pictures of my dog with the products that i provided for them. Very nice to communicate and in general i like the products, but put 4 stars, because they shipped from israel what i did not find on their website. But they say that they lead the production there

Date of experience: August 23, 2012
Guy K. ForDog Trainers Rep
over a year old

Hi Martina,
Thank you for leaving your review and thank you for understanding.
Nowadays practically all our US customers get their parcels from our US warehouse which makes the delivery fast.

GB
1 review
1 helpful vote
Follow Alex M.
Unfollow Alex M.
Send Message
Share Review
Report Review

Super equipment!
June 12, 2019

I'm very fussy and have delt with many different companies
Fordogtrainers products and customer service is far superior
Always looking for an excuse to order more bits

Date of experience: June 11, 2019
Pennsylvania
1 review
29 helpful votes
Follow Lola R.
Unfollow Lola R.
Send Message
Share Review
Report Review

I purchased a collar from this website AND WILL NEVER DO BUSINESS WITH THIS COMPANY AGAIN! Website is misleading, tells you most of their orders ships within 48 hours. I placed my order on 11/4, UPS label was created on 11/5, it's 11/10 and guess what, that order still has not shipped! Try communicating with the company, and each person you talk to has a different story/excuse as to why my order hasn't shipped. Companies like this will only last for a while, so I wish you guys the best! I will in the meantime take a few hours to make sure I leave a review on every possible dog website letting people know to not do business with fordogtrainers.com.

Date of experience: November 10, 2014
Guy K. ForDog Trainers Rep
over a year old

Hi Lola,
Thank you for leaving your review.
I am sorry I found out about sitejabber much later which is not an excuse at all. I know about delay-in-delivery issues we had back in 2013-2014. Nowadays, we almost solved this issue 99% of it. Very seldom we face this issue because of some reasons I described above, and we are working on it to make it 100% resolved.
I would be happy if you decide to try our products and service once again and see how quality and delivery improved. Please, let me know what you think and if you are open for new experience with FDT company.
Thank you, Lola!

GB
2 reviews
15 helpful votes
Follow KTChng B.
Unfollow KTChng B.
Send Message
Share Review
Report Review

Sent me the wrong size muzzle, so I contacted them. They asked me for details and pictures, which I sent, but have had no reply! Some emails were even rejected for some reason! Very misleading; they give you the impression that their muzzles are tailor made; however, they're just your bog standard size! I COULD HAVE PAID A LOT LESS IF I HAD JUST GONE ON AMAZON - NOT HAPPY AT ALL. I FEEL THAT I HAVE BEEN LULLED INTO A FALSE SENSE OF SECURITY! DODGY BEYOND BELIEF!

Date of experience: September 4, 2017
Guy K. ForDog Trainers Rep
over a year old

Hi KTChng,
First of all, I am really sorry you had a bad experience with our company. All problems can be solved, and we would be happy if you give us a chance to deal with this situation.
I decided to leave public replies because not every person replied to my private messages I sent 2 or 3 times to all people who had negative experience with Fordogtrainers. I understand that everything should be done in time, but they say it is better late than never... I need to know order# or email address of the person who placed the order, we will track every stage of the order handling to understand what went wrong.

As regards rejected emails, we tell our customer that a file attachment should not exceed 3mb size otherwise the system of mail parsing simply rejects the email and we never see these emails.
We really handcraft muzzles for medium and large size dogs, that is why we ask precise measurements of a dog's snout, and sometimes we even ask a customer twice to remeasure when it is clear that one of the measurements is done incorrectly. Of course, we have templates for standard dog breeds but we also have a 'custom' size option. And all this process of reaching out a customer to get more details about dog breed, age, gender and photos can delay this process a little and can give an impression of time consuming process but it is done for your pet to have comfy muzzle and to prevent returns and exchanges that takes a consumer's time as well.

So, I would be happy to communicate with you either in private or in public to solve this issue together, we will do our best to show you the best service we offer and you will help us improve. Thank you for leaving this review, it 'keeps us up ' :)"

Canada
1 review
0 helpful votes
Follow joanna b.
Unfollow joanna b.
Send Message
Share Review
Report Review

I am also surprised how bad of the review this site has. I ordered 2 collars and a leash. Absolutely a great quality, never seen anything similar in Canada and fairly inexpensive. At least a dozen of people in the dog park comment every day how pretty the collars are and many asking for the web site. To be honest, I would hesitate to order anything if I knew about the bad reviews before, but I only seen them after I placed an order. I am also surprised about the complains regarding the customers service. Once I read reviews, I was kind of panicking thinking this is a scam so I bombarded the company with the questions regarding delivery. To my surprise, I received answers within like 15 minutes, even though we are half world apart. The only disadvantage is a waiting time for the order. Mine arrived after a whole month of waiting, but it was worth it. The collars are absolutely STUNNING, an eye catcher, hard not to notice them and again amazing quality. Don't be afraid to order, but prepare for a long wait if you are in North America.

Date of experience: March 5, 2017
Guy K. ForDog Trainers Rep
over a year old

Hi Joanna!
Thank you very much for sharing your experience. It is nice to know that some of our happy customer are not lazy-potatoes and spend time reviewing us :) I am not sure if there is a company with 100% happy customers. But we definitely want to become such.
Moreover, happy customers leave reviews less frequently. We have thousands of happy customers who simply have no time to register and leave comments, unfortunately. Many thanks for understanding and kind words!

Canada
1 review
0 helpful votes
Follow Alex L.
Unfollow Alex L.
Send Message
Share Review
Report Review

I've done business with FDT for many years now and each order is as perfect as the last. When there is a problem, even if it's not their fault, they will resolve it promptly. For anyone wanting top notch equipment for their dogs, I wouldn't go anywhere else. FDT is the best GLOBALLY, you won't need to look elsewhere.
Many thanks to the team at FDT

Yours truly

Alex & Mary
Ak9.ca

Date of experience: April 1, 2017
Guy K. ForDog Trainers Rep
over a year old

Hi Alex!
FDT team says 'hello and thank you' as well :) It is great that happy customers like you can find time and share experience with Fordogtrainers company. We do appreciate it!

Illinois
5 reviews
0 helpful votes
Follow Timmi T.
Unfollow Timmi T.
Send Message
Share Review
Report Review

Thanks FDT!
January 27, 2022

Thanks FDT! We've already seen amazing results. I cannot say that this is a bad company. On the contrary, it is the perfect solution for our pets.

Date of experience: January 27, 2022
El Salvador
1 review
2 helpful votes
Follow JOSE B.
Unfollow JOSE B.
Send Message
Share Review
Report Review

I ordered 5 collars for my dogs, prices looked fair, and I chose delivery 3 to 5 days they charged me more than $60 additional for that faster delivery.
I presumed the site depot was in the states and as I was traveling via miami, I asked to send the package to my hotel, with 10 working days in advance.
Some few days later after they failed to inform the tracking nbr of my order, they sent me an email explaining that they had not the items I had bought.
I agreed to make a change in the size of the collars. But that was working days before I needed the items in miami. 3 days later the sent the tracking nbr of Israeli mail! They had me charged via USPS! Crooks! I lost the chance to pick up the stuff before my departure. The goods will be rejected by the hotel as I have already left, and they are refusing to refund me. NOT RECOMMENDABLE. WILL NEVER EVER BUY ANYTHING TO THIS GUYS, AS I HAVE BEEN BADLY MISLED.

Date of experience: August 17, 2012
Guy K. ForDog Trainers Rep
over a year old

Hi Jose,
I am sorry you had a bad experience.
Despite the fact it was a while ago, could you please, provide me with some extra information like order number or email address. I want to recheck this information. We always refund money if a customer cancels the order. Maybe you hurried to leave a review before you got your money back? Usually, it takes 2-3 days before your money will appear on the account.

Connecticut
1 review
1 helpful vote
Follow Walter H.
Unfollow Walter H.
Send Message
Share Review
Report Review

More nonsense
September 23, 2017

Well, it has been over 10 days and no return label has been sent as was promised.

I wanted to edit my original review again to reflect this. I do not seem to be able to do this but apparently I can submit another review. I wanted to change the rating back to one star.

Instead of sending a return label they issued a "response" to my original review that completely ignored the issue of poor craftsmanship and goes on and on about the fit, which was never the issue.

They go on and on about how wonderful they are and how everyone loves them. The 14 one star reviews other than mine would belie this.

The muzzle they sent is very asymmetrical in construction with the spine noticeably off center.

The large ventilation holes are noticeably uneven.

The padding is bunched up with the rivets on the very edge of the padding material.

If given the opportunity to inspect this example before purchase I would have not bought it.

Instead of a refund I am getting a run around. One would do well to avoid this merchant.

Date of experience: September 23, 2017
Guy K. ForDog Trainers Rep
over a year old

Hi Walter,
Thank you for leaving a review.
I understand your disappointment. Let's deal with it!
I need to explain a few things first.

Muzzle sizes presented on the website are for returning customers who know what size their dog is. There are lots of dogs whose measurements do not comply with their breeds. E.g. Labrador may get GSD size and we should never forget about not pure breeds. If we see that you are a newcomer, our support team contacts you to ask for measurements. It is done to prevent exchanges, that causes you a lot of discomfort. So I guess it is better to spend time remeasuring a dog and getting the right size then exchanging the product later.

If a customer says that muzzle don't fit we request photos not because we do not trust you or smth like this, we do it because sometimes people adjust muzzles in a wrong way and the problem is quickly solved in this case. If a customer insists on returning or exchanging then we do it for sure with no problem.

We never lie about our products, we do handcraft them and ship directly to our customers with no 3rd party. The thing is that we have European warehouses and US warehouse. Sometime US customers get items from European warehouse. This happens not often but still it does. When we ship from Europe we send items to our PA warehouse and from there your order travels to you. I hope it made the situation clear.

Walter, I would like to check the details of your order and see what can be done for you to stay on the side of happy customers. Please provide any info like order number or email address. Thank you!
Looking forward to your reply!

Indiana
1 review
2 helpful votes
Follow Beth H.
Unfollow Beth H.
Send Message
Share Review
Report Review

Seems like a scam
March 22, 2012

Seems like a scam. After my order they repeatedly asked for my paypal and credit card information. They refuse to cancel my order. Do not order from this site!

Date of experience: March 22, 2012
Guy K. ForDog Trainers Rep
over a year old

Hi Beth,
We handle the order after payment is done, so I guess the support contacted you to finish the process and to proceed with the rest.
A person can cancel the order at any stage and get a refund.

New Zealand
1 review
0 helpful votes
Follow jenny g.
Unfollow jenny g.
Send Message
Share Review
Report Review

Great place to shop
April 27, 2017

Overall the quality of items are very good, shipping is reasonable and normally very fast, prices are also reasonable and makes shopping a breeze for the items you want

Date of experience: April 25, 2017
Guy K. ForDog Trainers Rep
over a year old

Hi Jenny!
Thank you for finding time to share your experience with FDT company. We really appreciate it :)

Georgia
1 review
4 helpful votes
Follow Vincent E.
Unfollow Vincent E.
Send Message
Share Review
Report Review

So apparently this website has created several other websites in order to disguise who they are.
They have created sites such as boxer-dog-breed-store.com
Husky-dog-breed-store.com and many others just replace the dog breed at the beginning of the site with just about any popular larger breed and they have a site for it.
Perhaps it may just be for marketing. I dont think so. I believe the additional sites are created obfuscate the true company and thus prevent people from finding these reviews.
Ultimately the orders are all filled through fordogtrainers.com and they do not tell you this is the case.
There is zero contact information on any of these affiliated sites. I had to do the digging.
I did receive a product, not the product I was sold. I ordered a $53 muzzle which I expected to be custom made for a boxer but what I actually recieved was a generic size 20 pitbull muzzle.
Thankfully it fit but it was definitely not a custom fit and that is why I paid nearly $60 after tax for a muzzle.
I recieved an original order confirmation followed by a shady plain text email stating that if If I emailed them back with the names of other products on the site they would add them to the order.
This isn't a flea market. This is the Interner. Who does business like that?
This means they are perfectly willing to charge your card or at least have the means to do so again after your original order is placed.
I will likely have to now cancel my credit card because of these people.
I never recieved any sort of shipping confirmation or tracking information. Suddenly one day a product miraculously arrived.

Date of experience: July 12, 2019
Ireland
1 review
7 helpful votes
Follow matthew c.
Unfollow matthew c.
Send Message
Share Review
Report Review

Hi I have received my my muzzle and bite sleeve from for dog trainers I have ordered equipment from other companies and wasn't happy that's when I found this site the muzzle is soft leather and a super fit bit sleeve is strong comfortable on the arm I used the everyday many times as I have a few dogs and Is still In working order delivery was prompt and dealing with guy and the rest of the team was made very easy I will use them for any of my dog's needs prices are very good for the standard

Date of experience: November 6, 2014
Guy K. ForDog Trainers Rep
over a year old

Hi Matthew,
Thank you very much for taking time to write your review. I am happy to read such kind words :) Many thanks!

Netherlands
1 review
2 helpful votes
Follow Marjon R.
Unfollow Marjon R.
Send Message
Share Review
Report Review

Scam?
May 17, 2019

I wait now a week for my order H17##1106 but i havend resived nothing i am thinking to contact my creditcard compagny to tell them about this compagny because i don't trust them.

Marjon from the Netherlands.

Date of experience: May 17, 2019
Israel
1 review
0 helpful votes
Follow Henry S.
Unfollow Henry S.
Send Message
Share Review
Report Review

The best brand for professional dog equipment.
Great for service and shipping.
My dog and I are very glad we use FDT equipment

Date of experience: August 25, 2021
Washington
1 review
16 helpful votes
Follow harbor p.
Unfollow harbor p.
Send Message
Share Review
Report Review

I ordered a collar and leash on April 24th. When I checked my email to see what the status was a week later there was this strange email from Guy telling me that I could add more to my order at a discount by replying to the email. I replied telling him that I did not want to add more at this time and asking for a tracking number. He replied with a tracking number and for the next 3+ weeks I would check on that tracking number and it would always say the same thing - that the label had been created but the item had not yet been shipped. I tried calling but would always get some automated system that would simply say "press 3 to connect the call" and I would do that and it would hang up on me. I'd call back and each time the same type of recording but with a different number i should press, so I wasn't able to speak to anyone. I would get prompt replies to my emails, but the replies were always excuses. "It had been shipped to their distribution center", "Covid was causing shippers to have delays". I told them last week that if the tracking did not indicate that the order had been shipped by the time one month had passed since my order then I would demand a refund. Today it has been one month and 3 days so I went to the website for a chat session with customer support. Guess what they told me? First they told me it had been shipped UPS. I told them to check that tracking number, which of course showed it had not. Then they gave me the line about the distribution center again. When I said I wanted a refund today they said their "finance department" was closed for the day. This was at 1:30 in the afternoon east coast time. I demanded that they call me as it is impossible to get in touch with them. A lady who clearly speaks english as a second landuage called me and made more excuses as to why I could not get my refund today. She hung up on me and another lady called me back and assured me that the finance department would refund my money tomorrow. I'll let you know if they do - but I'm not holding my breath.

Date of experience: May 27, 2020
California
1 review
8 helpful votes
Follow steve s.
Unfollow steve s.
Send Message
Share Review
Report Review

I am very happy the product I bought from ForDogTrainers. There customer
Service is fantastic they really care.

Thanks a lot,

Steve

Date of experience: October 31, 2014
Guy K. ForDog Trainers Rep
over a year old

Hi Steve,
You are absolutely right. Thank you for leaving such a great review!
We do care and we will :)

Overview

ForDog Trainers has a rating of 1.9 stars from 76 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ForDog Trainers most frequently mention credit card and tracking number. ForDog Trainers ranks 393rd among Pet Supply sites.

service
17
value
15
shipping
17
returns
15
quality
15
This company does not typically respond to reviews