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Well, it has been over 10 days and no return label has been sent as was promised.
I wanted to edit my original review again to reflect this. I do not seem to be able to do this but apparently I can submit another review. I wanted to change the rating back to one star.
Instead of sending a return label they issued a "response" to my original review that completely ignored the issue of poor craftsmanship and goes on and on about the fit, which was never the issue.
They go on and on about how wonderful they are and how everyone loves them. The 14 one star reviews other than mine would belie this.
The muzzle they sent is very asymmetrical in construction with the spine noticeably off center.
The large ventilation holes are noticeably uneven.
The padding is bunched up with the rivets on the very edge of the padding material.
If given the opportunity to inspect this example before purchase I would have not bought it.
Instead of a refund I am getting a run around. One would do well to avoid this merchant.
Walter H.'s review of ForDog Trainers earned a Very Helpful vote
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1. Fordogtrainersaustralia IS NOT IN AUSTRALIA, 2. Placed an order, heard nothing for 1 month,...
Ive saddly bought for 200 USD or dogs equipment. After payment (the only smooth process workign...
Hi Walter,
Thank you for leaving a review.
I understand your disappointment. Let's deal with it!
I need to explain a few things first.
Muzzle sizes presented on the website are for returning customers who know what size their dog is. There are lots of dogs whose measurements do not comply with their breeds. E.g. Labrador may get GSD size and we should never forget about not pure breeds. If we see that you are a newcomer, our support team contacts you to ask for measurements. It is done to prevent exchanges, that causes you a lot of discomfort. So I guess it is better to spend time remeasuring a dog and getting the right size then exchanging the product later.
If a customer says that muzzle don't fit we request photos not because we do not trust you or smth like this, we do it because sometimes people adjust muzzles in a wrong way and the problem is quickly solved in this case. If a customer insists on returning or exchanging then we do it for sure with no problem.
We never lie about our products, we do handcraft them and ship directly to our customers with no 3rd party. The thing is that we have European warehouses and US warehouse. Sometime US customers get items from European warehouse. This happens not often but still it does. When we ship from Europe we send items to our PA warehouse and from there your order travels to you. I hope it made the situation clear.
Walter, I would like to check the details of your order and see what can be done for you to stay on the side of happy customers. Please provide any info like order number or email address. Thank you!
Looking forward to your reply!