Florists.com

I would give minus 5 stars if possible. I found out that you can not reach this company when my flowers were late. Tried calling recording said "we do not except phone order, good bye". Tried emailing 6 times and received an error message that said to try later, 2 days later I still
Get the message. Tried the chat, asks for order number then email then phone then it appears they are going to respond and 25 min later no further response. The flowers did come. Not anything like what I ordered. Paid 75.00 for a dozen red/pink roses 6 gerber daisies and 6 green things. Came with a cheap vase. They were not arranged which was a shock to me. They came in a box. I could have bought flowers/vase and stick them in a vase for 25.00. So I paid 50.00 for a lot of frustration and so embarrassed to have sent my dtr flowers she had to arrange. They did notify me of the delivery and I responded to the email to get no response. I purchased thru Rakuten who also does not back their sponsors. I would avoid the company!

Don't use this company! I ordered Mother's Day flowers for delivery. The order went to them at 9 am on Saturday and I was assured that it would arrive on time. As of Tuesday they still haven't arrived and all my messages to customer service result in the same form letter stating the flowers will arrive as soon as possible. What a ripoff company!

This is the worst company of all time hands down. Ordered flowers on a Friday for Tuesday delivery. The flowers never arrived even though the website says delivered. I spoke with a representative on the phone - 24 hours later! And I believe she was trained to just come up with ways to dodge bullets of customers and not actually do any real customer service. Please never do business with this company if you think you are saving a few dollars on flower delivery, you are actually going to have more stress dealing with this company and the few dollars is not worth it.

Ordered a sympathy arrangement to be delivered to a funeral home. I thought it was odd that no time for delivery was requested while ordering. Services were 10-1 today. Flowers were not delivered! Reached out to customer service and they said I didn't put a time and they would deliver now. It's too late. Not only is there no drop down menu for time choices but there is no special instructions box to type into! Terrible company. I will pay more to order from a local and reputable company next time. (Not that the arrangement was cheap to begin with).

Back in 2020 I ordered a funeral spray which was never delivered. Had to fight for a refund. Forgot this was the place I used before and ordered a funeral spray on Marcg 2nd to be delivered March 7th. Nothing was delivered March 7th (for the viewing), so I called customer service the morning of March 8th (date of actual funeral). They call the florist and no answer. They tell me to try later. One hour before the funeral, after confirming with the funeral director that nothing had been delivered, I called again. Still no answer from florist. Once again requested a refund. Use these people only if you want to have your time wasted. Otherwise, RUN!

Placed the order 2 weeks ago to be delivered today. No transit info no tracking info. Called customer service no help. Said could not reach the florist and had no other info. Waited a couple hours, checked again on site no updates. Tried to call again and no answer no voice mail just a recording and hang up. Horrible. Ruined a 50th birthday gift for my best friend. Next stop, Better Business Bureau.

Would give zero stars if possible. I ordered a "double bouquet with clear vase" for my mother's birthday. The flowers were left on her porch. According to the delivery tag, teh flowers were shipped overnight from Memphis to Detroit, despite the website saying they use local florists. There was no vase, no water of any kind, the flowers were wilted, and best of all - the box was upside down. Yes, upside down! I was embarrassed to say the least. I requested a refund online and was told since my elderly mother without out a smart phone could not provide a photo, no refund would be provided. The flowers plus delivery was $61.83.

I ordered flowers for a friend undergoing surgery 5 days in advance. Florists.com NEVER DELIVERED the flowers and they acted like this was normal! I demanded a refund and they did do that, but why is this company even in business if they are not doing what they say they will? I see tons of negative reviews now, which I wish I had seen before ordering with them. They had a special and I tried it. Never again. If you care about the loved one receiving flowers, NEVER USE THIS COMPANY AS THEY ARE HORRIBLE AND WILL NOT DELIVER!

I spent nearly $70 to send flowers to my friend and she did not receive them. When I contacted customer service, all they did was tell me that there records show the flowers were delivered. They have not offered a solution or any additional information. I have no idea who allegedly received the flowers but I'm upset they did not offer a refund or even the option to deliver more flowers. Would definitely recommend using another flower delivery service

I ordered these flowers ($39.99) from Florist.com and they were absolutely the cheapest and ugliest flowers I have EVER seen! In addition, they were wilted. Their customer service people said they were just buds that would bloom in 4-5 days and the flowers would magically transform into a beautiful arrangement. I will never... ever order anything from this place again and unless you want to throw away your $$$ and be totally embarrassed by whoever you are sending the flowers to I would highly encourage you to buy from a reputable florist.

I spent $57.00 for a bouquet that should have been as pictured on their web page and not the kind I could have purchased at Walmart for $4.97 that would have looked better. I was pissed when I got a look at what they had the nerve to send to my Sister on her Birthday not to mention how bad it may have made me look. I have now learned that I should have seen the reviews before I ordered from this joke of a florist and wont make the same mistake again and will do all I can to make sure others dont use them either.

Two out of three flower arrangements were not as ordered. A cheaper version of each arrangement was delivered. Very poor quality. My wife did not received her premium box chocolates. What a rip off! Poor customer service on the west coast (5 pm eastern there customer service call center closes)! You cannot talk to a live person to correct your order! You are better off with FTD or 1800Flowers. A little more expensive, however, you get what you order and if you don't you can speak to a live person to get it fixed on the west coast!