FlightNetwork

Booked journey through them. One flight was cancelled. They've refused to cooperate or help. Shocking!

Scammed me $600+ 2 months ago in May. They confirmed on a few occasions I'd get my refund and now they're basically saying otherwise.

Don't book strictly. No support. Sent so many mails and responded to acknowledge but useless company.

These bunch of incompetent idiots refuse to process any requests, spend 12 hours on hold. They are a joke, never use.

DO NOTTTT BOOK WITH FLIGHT NETWORK UNTIL YOU READ THIS!

I booked a trip for two with Flight Network from Toronto to Beirut. On the night of the return flight, we tried to go check-in online, only to find out that our names were not on the flight. The flight was with Middle East Airlines (MEA) and it was solid booked. We spent hours in front of the airport trying to get a seat but couldn't. MEA told us that Flight Network did not forward our booking (Did not do their only job basically).

My only option was to turn on my Canadian cell phone and call Flight Network help desk. THEY HAVE THE WORST CUSTOMER SUPPORT I HAVE EVER SEEN! I spent two hours trying to tell my story and waiting on hold. THEY KEPT CUTTING OFF ON ME so I had to call back every time and go through their call holding process on ROAMING! Finally they were able to get us other tickets on a different flight.

Once back in Toronto I received my phone bill, $350 IN ROAMING CHARGES!

I called them and tried to get to their customer support, NEVER GOT AN ANSWER!
I called every day, I emailed and emailed again until their customer support executive responded and credited me back $25 for my suffering.

DO YOURSELF A FAVOR AND DO NOT BOOK WITH FLIGHT NETWORK. THEY COST ME MORE THAN $500 AND NEVER AGREED TO PAY ME BACK!

Again my story is similar to others and wished I have read the review before booking. I made a booking one months ago, tried to change my booking within 24 hours of booking then they were going to charge me $180aud for cancellations and then rebook(so apparently 24hour free cancellation is only on the same date till midNight...) So I said just leave it. Recently, and something came up so had to cancelled my trip, (this is one month after my booking and 3.5months till my planned trip) then they said it's not fully refundable, and cannot do anything else but can make an exceptional refund of $480aud (out of $830 I paid) if I paid them $150 aud cancellation fee... So they said will refund me $330 aud in total...
After reading all the reviews I am start to feel, they just make up whatever they want to charge the customer for cancellations and their policy wasn't clear at all regarding any changes. I feel this is a total scam! Which will end up costing you more money... So do not buy from them! Just buy directly from the airline, better service and end up cheaper if anything does happen... Expansive $500aud lesson learnt today...