Tammy T.

Again my story is similar to others and wished I have read the review before booking. I made a booking one months ago, tried to change my booking within 24 hours of booking then they were going to charge me $180aud for cancellations and then rebook(so apparently 24hour free cancellation is only on the same date till midNight...) So I said just leave it. Recently, and something came up so had to cancelled my trip, (this is one month after my booking and 3.5months till my planned trip) then they said it's not fully refundable, and cannot do anything else but can make an exceptional refund of $480aud (out of $830 I paid) if I paid them $150 aud cancellation fee... So they said will refund me $330 aud in total...
After reading all the reviews I am start to feel, they just make up whatever they want to charge the customer for cancellations and their policy wasn't clear at all regarding any changes. I feel this is a total scam! Which will end up costing you more money... So do not buy from them! Just buy directly from the airline, better service and end up cheaper if anything does happen... Expansive $500aud lesson learnt today...