FlightNetworkReviews 2,905

My air tickets (booked via Flight Network) to Frankfurt in Nov 2022 was cancelled due to a airport strike and I had no choice but to seek a refund. After more than 6 months, the refund is still pending airline refund. I called Flight Network numerous times to request for assistance and escalation. Flight Network claims that the refund is still pending from the airline (Luthansa/SIA)

I booked from Hanoi to Danang on Vietravel for 28 April 23. From the beginning I cannot access my booking on airline site. Only the agent can. Called flight network and they said even if you can't acces reach airport on time and things should be fine

On 28th April some hours before the flight I get a mail, flight rescheduled after two! Days. Could never have imagined such a long delay.

Now comes the role of flight network. I called them to say 30 th is too late, but no help from anyone. Said contact airlines directly. Airlines ready to give me booking earlier ie on 29th, but said it seems agent ie flight network requested 30th without any reference back to me.

Once airline confirmed to me in person earlier alternate flight, I cannot access my booking on airline site. It says accessible only thro agent, ie flight network! Called multiple times to flight network and you guessed it, standard reply, talk to airlines. Then why are you the agent! Low cost we can't help blah blah...I know low cost, most airlines are nowadays. You have some responsibility if you booked a ticket on my behalf.

My advice to all avoid such insensitive companies, book directly on airline site.

They issued ticket with PNR but in fact they are not settling the payment to airlinline therefore airline has rejected to allow me for travel so ti suffred a lot and even they not refund my money & worst customer service

I had experience with them this year. I cancelled my ticket, and they have refunded the fare even though the forwarder already confirmed the refund from them. They have the worst customer service team compared to any other.

We booked through Flight Network on a round trip and when departing Cambodia last night we were advised the flight had already departed 3 hours prior our scheduled flight. We were not given any notice and according to the Flight Network app the flight was still scheduled to depart at the time we were given. We spent approximately 4 hours repeatedly trying to make contact with Flight Network's llive chat which was extremely unhelpful and logged off after approx 4 mins of chatting with each agent. We would then have to start another chat and explain the situation. Flight Network were extremely persistent with advising we needed to cancel the flight and stated they could not reschedule despite different flights leaving the following day. They have still not resolved the issue and have not confirmed a refund or confirmed if they have even contacted the airline directly to action a refund. They just send an automated text regarding charges that are not refundable with the airline.

The cost of the flights was over $3,500 and after several attempts to seek assistance or guidance we still have not been advised of the outcome of a refund.

We are now out of pocket of a further $3500 for new flights.

We were left stranded in an airport in Cambodia which closed at 10 pm with no accomodation, wifi or access to a phone line. Despite a 24/7 live chat this just added to the stress and frustration due to the agents being incompetent to manage the situation at hand along with being incapable of communicating effectively with their customers. If this was a vulnerable person or someone who was not familiar with technology or had the financials of booking new flights this would have had a severe impact on the person.

Please avoid at all costs and book directly with the airline to save yourself both your money and sanity!

Book a ticket with them but when you check in at the airport that is no booking record found in system. When you contact them, than they send you the check in booking number. But is too late, counter closing at 10 only left 9 min to check in. Make me miss my flight and they not refund my money.

They genuinely do not care about their customers, the human behind the ticket that was bought. Be careful. Don't expect the amount reflected on the site is accurate or that they will answer your questions or concerns. They do not take accountability for any experience that their customers might have. They have no interest in taking any critique to better the experience of their customers. Very disappointed and will NEVER use them again. Just another big corporation that has lost site of the individual experience. Don't fool yourself, they really don't care, as long as they have your money.

This is a very dodge one, charge me for over $220 AU for flexible ticket I have never choose. Shame on them. Do not use them.

A scam travel agent. DO NOT BOOK! The worst customer service, they did not cancel my flight so of cOurse the airline did not process the refund. I will sue this company if i do not get my refund! Bunch of scammer. They can book on my behalf and take my money but cannot cancel on my behalf? A scam! Do not book! The worst!

I have had such a horrible experience. Due to major schedule change by airlines I wanted to reschedule my flight and they took 2 full weeks with hundreds of follow up calls to cancel and rebook a flight. Now it's been 60 days and I haven't got the refund yet, even though airlines have already given back the money to them and. Everytime you try to contact them over a call or chat they only give fake promises which the customer care people have been trained to do so. I would say a BIG no to book through them.

Poor online support. It seems they are using cheap AI services. Most of the answers are nonsense. Phone not attended after many tries. High charges for cancellation. Think 10 times before you book through this company. The company deserve negative rating instead of one star.

Unfortunately, I cannot leave a '0' rating. This company changed my initial flight segment without notifying me. Then, when I missed the initial flight, they cancelled the remaining segments. I had to rebook my trip at my own expense, which cost over $3000 USD, since it was done at the last minute. Fortunately, in working with the airline directly, I was able to salvage a portion of my return trip. The Flight Network refused to refund the cancelled flights or reimburse me for the rebooked segments. Pathetic! Unfortunately, I booked this through KAYAK, which I will NEVER do again.

I booked flight with them but their member airlines SNA-Toronto- SNA (spirit airlines) changed my outward journey dates so I had to cancel this leg of the journey. I applied for a refund. This was done in August 2022. We are in March 2023. I am still waiting.

I am thinking to sue them in small claims court

I contacted flight network several times. Each time they say that they have escalated issue but never got my refund back. I cancelled my ticket 3 months ago. They have received amount from the airlines which they have confirmed when I talked to customer care representative. But they have not given me money back. When I tried connecting them on phone the call never gets connected. It connected only for 1st time and after that line is always busy

I would like to give minus rating as they doing fraudulent activities with the clients. I had booked my ticket with baggage and once i approached to ETIHAD departure counter they informed me NO baggage under your ticket. Its pitmatic and ridiculous. At last moment i had paid AED 2790 against my baggage and thereafter once i contact to their contact center, they are useless team even submit my paid receipt, credit card message, ETIHAD CRM picture but till now they are denying and no result.my Order LY3LPL.
Even i try to reach the office as per the email "Gotogate Flights Ltd, Al Sarab Tower, 15^th^ floor ADGM, Cloud Cubicle C18, Al Maryah Island, Abu Dhabi, United Arab Emirates Org no: *******" but they are not existing. All fraud. The supervisors sitting in the contact center are don't know anything customer care, knowledge of product. A BIG ZEROOOOO. If my money AED 2790 is not refunded back i will sue FLIGHT NETWORK in UK court.

Up until now we've always been happy booking with FlightNetwork. When our flight was cancelled last December, I received a refund after three calls. However it has been unbelievably frustrating trying to claim for my husband. To date, I have made 12 phone calls and 6 live chats with no success.
Have been informed variously that:
- the flight was not cancelled (incorrect)
- that my husband was a no-show (incorrect)
- that a refund has been issued (incorrect)
- that my claim is being process (incorrect)
- that my husband has not yet cancelled the flight (incorrect)
Who has the time ( hours and days) and/or the patience ( on one phone call I detailed my request and was transferred six times before giving up) to go through this process repeatedly?
Fortunately, there is very little money involved because I am worn out from trying to make this claim for money that is owing us. This experience has soured me against ever using FlightNetwork again.

Booked flights that were canceled, Flight Network unable to provide alternate travel plans for same dates. Requested a refund which they lodged with the airline in June of 2022. Here I am in March of 2023 9 Months later with no monies returned to me, i have called and emailed numerous times and am always met with the same response "We will escalate with the refund team". Absolutely horrendous business practices by Flight Network. This operation is fraudulent and a scam I would advise other consumers to stay clear and not use this operator.

My experience:
-no customer support
-abusive company practices
-will leave you stranded in foreign countries
-do not honour terms of sales
-abusive company agents
-over charge
-will book you in to airports where you need to obtain Transit Visa's to connect with other flights = time, money and stress

If you want to avoid self abuse then at all costs avoid this company and tell others too as it can be considered a compassionate act.