FlightNetwork

System glitch on the Flight Network site said payment declined twice (attempted to buy a flight for 3 of us from Bangkok to Calgary) but in fact it charged us twice for the exact same flight for the same 3 people. After the 2 declines we bought a flight on FlightHub instead. Now we have 3 flights for the same 3 people from Bangkok to Calgary. We've been been attempting to get a refund from FlightNetWork but they're refusing to acknowledge that this is a fault in their system or that we are owed a refund. We produced our proof of purchase from FlightHub time stamped after the transactions from the FlightNetWork site, and consistently we've been told that our case will be sent to their resolution team and that they'll get back to us; and we haven't had a single call back from them in almost 3 weeks. We've contacted our credit card to dispute the charges and are awaiting a resolution from that end. We'd be more than happy to hear back and work with FlightNetWork. FlightHub has been majorly accommodating by offering to give us the ability to reschedule our flight for up to a year from its scheduled date if FlightNetwork is to even refund one of the flights and we'd use the other one. With all of these compromises and the error being solely the responsibility of FlightNetWork, they still refuse to even get back to us yet alone attempt to correct the issue.
Our advice is: avoid purchasing your flights from FlightNetWork; not because they're fraudulent or disreputable, but because of the dangerous glitches on their site that can cost you thousands of dollars, and a poor customer service that isn't streamlined to correct such issues, but to allow time to render them moot. We highly recommend FlightHub for the outstanding customer service we've received from them in this ordeal. We are in Thailand and attempting to come back home to cover worker shortages caused by Covid/Omicron as we are healthcare essential services. Finally, any parties interested in verification of any of the above said, please respond here, and I can verify all the above made claims!

Never use these guys. They are awful and not trustworthy
I don't want to give even a 1 to these guys

I never write a review but this has to be the worst experience I had. I would never book from this site ever again.

The worst travel agents in the universe. They are Robbers. No Professionalism, no customer care, no value of money.