FlightNetwork

I CANT EVEN PUT A STAR FOR FLIGHTNETWORK. THEY DENT ME 2 EMAILS SAYING IT GOT DECLINED AND THE FIRST EMAIL SAYIN TO GET BACK TO ME IN 24 HRS SO WE CAN GO AHEAD WITH IT. I NEVER GOT BACK TO THEM AND 4 DAYS LATER THEY TAKE THE MONEY OFF MY CARD. I ENDED UP BOOKING WITH SOMEONE ELSE THAT I BOOKED WITH BEFORE. I CALL THEM THEM AND THEY TRIED TO CHARGE ME A CANCELLATION FEE AND NOT GIVE ME BACK MY WHOLE TICKET MONEY I NEVER APPROVED FOR THEMTO TAKE OUT. AFTER THE TRIED TWICE AND SENDING ME 2 EMAILS SAYING WE CANT TAKE IT OUT PLEASE GIVE US A CALL. IT TOOK THEM A WEEK TO GIVE THE MONEY BACK BUT TAKES SECONDS TO TAKE IT OFF MY CARD. THEN ON TOP OF THAT I GOT HUNG UP 2 TIMES. SO I WILL NEVER TRY BOOKING WITH THEN=M EVER AGAIN.

Trying to rebook tickets that were cancelled due to COVID19. Hold times up to 6 hours (I have screenshots), when I finally got through they said they would escalate my call and get someone to call me back (I just asked to rebook my flights). 2 months later they emailed me saying they can no longer help me as my tickets had expired DURING the time I was waiting for my call back. I was still within the airlines' ticket extension window and the airline hasn't had any issues helping me and has warned me against using FN. No helpful assistance anytime that I have called in (over 20 calls), no reasonable response time over email (usually 2-3 months wait), no contact number on their website, no ability to email without a flight booking number, extremely long hold times (shortest was 3 hours), no call number for you to even book a flight! I have never experienced this much difficulty with booking flights and the response from the flight network was dismal and disappointing. They don't care if a customer loses thousands of dollars even if they have the ability to help. I will never be using flight network again and I advise you to book directly and avoid Flight Network at all costs (in my case $$$$.$$ and my time was the cost).

This company is a SCAM. DONT PURCHASE TICKETS FROM THEM! They will charge you more then the airlines, and then tell you to purchase luggage and to confirm a seat from them as it will save you money then waiting until your at the airport but that is a LIE. They charged me more then DOUBLE what it would have costed me at the airport. When I informed them of the difference they said "It was the money to support there company". Didnt realize I would be paying more then double. For the other flight I booked with them the luggage I purchase was INCLUDED IN THE TICKET PRICE! They lie and tell you that you will need to purchase luggage from them in advance as its not included, but that is NOT true. CONFIRM everything with the airline.

I am a frequent traveler purchasing online for about 10 years for myself and my family of 5... without a hitch until FLIGHT SCAMMERS of India... Fraudulent 45 dollars for BAGGAGE INSURANCE that I would NEVER agree to because I do not check bags, or allow 45 dollars in online theft. Called them within 5 minutes where in India they explained there was nothing they could do about it and if I would only book the other 3 flights for the 5 of us then possibly... tried to keep me on hold for 2 hours to charge the card. Which I cancelled on another line... travelling should be the adventure not online ticket purchase from thieves and con artists... booking number ******* made on June 7th 2019... even their recording states... Ïf you wish to cancel your baggage insurance or seat charges push 2... THEY KNOW EXACTLY WHAT UNATHORIZED 45 DOLLARS THEY ARE STEALING...

Im Ukrainian refugee living in Portugal, I found cheap ticket to Paris form Lisbon and from Warsaw, I wanted to buy a ticket for my sister from Ukraine to meet in Paris for weekend, because Im not aloud to go Ukraine and didnt seen my family 3 years I bought my ticket from Lisbon but my sister couldnt gave me passport information yesterday for me to buy ticket for her from Warsaw and today ticket wich was 48 euros, cost 200, wich I couldnt afford. All plans were ruined... But I found that I can buy ticket for sister on your web site with price 68 euros! Thank you!

Had very disappointing experience. Booked flights to Australia for myself and my husband and was given option to choose free cancellation fro like 20HKD. The total amount to be paid was never shown clearly so i simply booked the tickets. After the booking received a confirmation that i have paid for flights tickets and like 1000 HKD for cancellation! Contacted customer service and apparently 20 HKD price is per passenger per day, which they do state but in small letters on the bottom of the page. Feel this was such an excellent sneak of overcharges into the final bill without disclosing it, and feel so stupid for taking FlightNetwork as a trustworthy service provider. Any decent company would simply refund you for services you did not intend to book- so this is just a note proof that FlightNetwork is trying to sneak overcharges on you and then no refund can be requested.
The booking of flight tickets works of course but be extremely careful with all the tick marks you have to fill if you decide to use them.

I cant begin to express how satisfied and happy I am for this web site bailing me out of the mess I got myself into through another web site called Gurufaretickets, they had gotten me a tkt to fly out of ORD to stop and connect in Atlanta originally on the 30th of July 2015, a ticket I had bought well in advance for a trip scheduled for NOV 29th 2015, Alas! I came out on the website Delta.com to print my itinerary to see a change for my connecting leaving a day before... I was astounded! To say the least, so long story short I hopped online this morning not alone did I get a good deal but a direct connecting from Houstin TX and not through Paris where I was going to be faced with a transit visa... Kudus to you guys, I have saved your site and will be purchasing in the near future. Thanks again.

Booking reference *******

This is with reference to the booking no above. My original booking was made on 12/28. We noticed and error and requested to change the itinerary immediately within the next hour. The change was finally communicated via email 1/5. The problem is that I have not received an official confirmation from flight network. I cannot see my updated itienary when I log into my account. I cannot see my flight booking when I try and locate it on the Air Canada Vacations using this booking ref number either. Nor am I being able to use the price drop option that I signed up for (I recorded a drop of $200) as my itinerary that on my account is still the old one.
While the staff (Shan and together) have been helpful they have been unable to resolve this issue. At this point my confidence is very low in flight networks ability to resolve this. I would like somebody to call me within the next 48 hours with an update. Failing that I will ask my credit card company to block this payment on account of services not provided.
Thank you
Sujit Tolat
*******420

Flight Network doesn't even deserve 1-star. Purchased 3 airline tickets early 2020 through Flight Network and paid for Flight Network insurance. Covid hit, was informed we could only receive a credit. At the time, I was ok with a credit and didn't even inquire about a refund through the insurance. I was certain we would reschedule another trip. Then October 2021, I tried to use one of the credits. When calling customer service, I was told I needed to work with the "Covid Team" to rebook and the team would call me back to do so. When they didn't call me within a few days, I started calling customer service almost everyday up to the desire flight departure that I wanted. Customer Service continued to tell me on each call, "your request has been elevated and they will call you in time to catch the flight". They never called me back. Not only did I have to pay out of pocket, the price had went up substantially from the time of my first call to utilize the credit. Since then, I have requested a refund. Again, because I purchase insurance through them, which has been denied.

I'd seen numerous negative reviews of flight network service which made me nervous, but everything went according to plan... until I missed my flight. I called customer service that night, but airlines were closed and nothing could be done at 2am. The next morning I talked to the airline and then contacted customer service once more. The agent who I spoke with was phenomenal. He contacted the airline to help me assess the situation and my options. This was not an easy process, but soon he was able to inform me of my new choices. He was very thorough explaining and repeating my choices and consequences for each decision. I chose a flight, the website wasn't working. He did more research and we chose another flight with an arrival time identical to the first suggestion (international flight with a layover in a separate country). We booked the flight, my card was declined, patiently he waited while I produced another. It worked. He recited all sorts of precautions and suggestions to aid me during the process of traveling. I am embarrassed to say that I don't even know his name. He was incredibly helpful and equally as calm, determined, and patient. Thank you for an unbelievable support line. - Grant

This booking agency is the absolute worst. I scheduled my flight months ago through them and about 2 weeks ago they told me there was some changes created by the airlines. I called flight network to figure out what was going on and every time I called them they told me something different. My flight was being canceled, my flight has no changes, my flight has changes, I have to reschedule my flight. Eventually someone told me I had to pay 30 to reschedule my flight which I did and they said it would take 4 days to approve. I call back 4 days later (only a few days from my flight) they tell me that they didn't even look to reschedule and that my flight was fully being canceled leaving me with no flight just a few days from my vacation. They are processing my refund and of course they have to charge me another 30 for that. They wouldn't even provide me a refund for the first 30 dollars they stole from me. Never use this booking agency. Tell everyone you know not to use them. This agency should be shutdown for all the incompetence I had witnessed. I hope this saves someone else the trouble I went through.