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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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It's been good. I would have liked information about options to purchase in-flight meals in advance.
I had a very quick, easy experience with booking a few international flights on this site. Would definitely recommend this site for booking!
However, I am giving a 4/5 star rating because only 1 out 3 flights is currently showing in the "my bookings" page, which doesn't make sense. Would love to be able to see all 3 flights in one place.
Last night and today I went to book a flight searching for many hours. They listed a price, and then when I went to complete the booking, they said due to the demand of my flight the price increased. After it happened two days in a row, I went ahead and just booked, it but so frustrating as they should list the accurate prices upfront. It was like a bait and hook. Very annoying.
Horrible experience- customer service is non existent and no one takes ownership of issues.
Passing around to agents. Supervisor are unhelpful and no training on how to take ownership of companies fault.
Seems prices are worse then it was 3 1/2 years ago
I never had this problem when I traveled to Buenas Aires to Cordoba
Wow it was so easy, quick and efficient! I tried using another top rated booking site and it did not go smoothly! So im glad i stumbled upon yall everything went amazing!
Fare information and booking system just deceiving. Opinion!
I was checking out and the price jumped $500 more saying the price 'just' changed... when i went back to search after purchasing, the price shown is still the $500 less price. Feels a little bit like a trick and i didn't appreciate that.
Keep up the good work. It was a good experience. I would recommend to my friends.
Your company had the incorrect airports listed causing me to have to call airline for correct confirmation tickets.
The Site was pretty easy to use but you had to pay for everything- even if you wanted to get your information texted to you was an extra $6 charge. Not sure I will use them again.
I was booking my flight at the same time as 2 of my friends. When I go to purchase my tickets, I got a pop up saying the flight increased by $283. They booked their flights no problem, no increase. I was afraid if I didn't book it, we wouldn't be on the same flight. After paying $153 for bags & $318 for extra leg room it just seems like price gauging. Oh and I paid an additional $6 for us to hopefully sit together. All the others I'm ok with but to tack on an additional $283 just seemed excessive. Very disappointed this happened.
Just my opinion: but it really looked like an exorbitant amount of baggage and insurance scams.
Website functioned akay
So far good. My friend and I still need to do passport info.
Easy to book. Convenient web site and that is all I have to say.
Your site is confusing and ridiculous. You try to sell everything at 3 different times which is very confusing. And the costs for everything are outrageous. Paying for a special seat is one thing but just paying for a seat is outrageous. Perhaps you need an area where you can lay on the floor for free? Get your act together…start a new trend developed for the traveler.
Your website and seat pricing is a fraud. $25 to pick a seat is ridiculous. In the future I will avoid flying with you whenever possible. $450+ for 2 people for a 55 minute flight is atrocious.
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney