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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
Got a lot of run around, it was confusing. I'd rather talk to a real person
I feel ripped off. In the last minute you guys charged me 43 dollars more. Thats disappointing :(
Customer service awful fees awful Charged hundreds in handling fees for a flight cancelled minutes after order was placed.
Thanks at all :) my first time to touch Japan. I enjoy to trip to Japan
Website was extremely difficult to use. It took e three tries to get the flight booked, then another 3 tries to pay - the credit card area would not allow me to type in my credit card number. The airline tries up-charging for everything including using text to provide flight updates! This is standard in any other airline. Very disappointed with my experience
Simple intuitive app. Great savings compared to the west jet sight
Very confusing I could not take advantage of a senior rate and I am 83
Our ticket price suddenly went up $99 after submitting payment information. That is very annoying and i question the business practice. NOT GOOD.
There are more options that I normally have. It is somewhat confusing but generally fine.
On 8/12/25 at 1:11PM i went through same process and after putting in my credit card info the message was i would receive order no via EMAIL. I never received an email i will now check with credit card comp. This time it very much at a higher price. The price was $1,714.23 your help would be appreciated Morris Azar
Excellent booking options. Did not have any problems was very self explanatory.
Web site is excellent. Very explanatory. I have to see how the flight service is. This is my first time flying with indigo.
Easy on line booking good prices reasonable routes clear emails in response
A little confusing as it went to a different airline that I am not familiar with and all the add Ons was ridiculous.
Never use to be this way. Back in the day everything was included in booking price.
Too many options for additional things that come up as you are booking your reservation
Simple and strait forward process to book multiple flight destinations.
FIrst time here. Recommended by friend who's a pilot & lives by a tiny regional airport serviced by Contour. This worked great!
There was way too many questions to get to the ticket booking section
SAS website would not let me purchase, but your site worked. Thank you.
Appreciate your site being user friendly (I am an old person!)
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney