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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
This summary is generated by AI, based on text from customer reviews
A little confusing as it went to a different airline that I am not familiar with and all the add Ons was ridiculous.
Never use to be this way. Back in the day everything was included in booking price.
Too many options for additional things that come up as you are booking your reservation
Simple and strait forward process to book multiple flight destinations.
FIrst time here. Recommended by friend who's a pilot & lives by a tiny regional airport serviced by Contour. This worked great!
There was way too many questions to get to the ticket booking section
SAS website would not let me purchase, but your site worked. Thank you.
Appreciate your site being user friendly (I am an old person!)
Good! - You stuck to your original low quote on the price - after I had to click on "no" many times. But that's OK. So many of the others simply try to play the "shell game" and cheat.
Great Website! I will use this again and I will let my family know how easy it was to access flight and details of the flight
Many thanks for your service. Keep going. Was very easy make the reservation and the payment was fast and reliable
Whoever I talked to on the phone was the most patient, professional, and empathetic representatives i have dealt with in quite some time.
If I have the occasion to reach out to the flight network again, I would hope I'm able to be connected with this representative.
Douglas Watson, US *******202, *******@aol.com
Was very simple and easy to understand and select and prices and different flight options were available
My husband an I did this together, separate but at the same time. My cost is 1,517.80 USD and my husband is 1,317.39 USD. I think mine is more because of "Flexible Ticket" and I never said I wanted that. We tried to fix this 2 times but it did not work. Please change mine to the same has my husband 1.317.39 USD. Thank you. The rest is very good.
I was trying to book through American Airlines & got redirected to this site, which was incredibly confusing & wouldn't let me book any seats without paying extra & won't give me credit for a checked bag, which American Airlines would do, since I booked with my Frequent Flier number & their credit card. Horrible experience. Never again! Do not share my email or try to intercept my orders again.
Terrible! Was unable to check in or print boarding pass on your website. And your numbers don't work on the airline website. Had I known I wasn't on the airline website, I would never have purchased….
There are so many add on fees, it's not so cheap anymore. That's annoying
Totally covert charge leaving customer unaware of an extra charge when i could have called and booked directly. You want fool me a second time. Criminal!
Do you have Military discounts for baggage for veterans? PLease let me know
A rather complicated process, plus paying for a seat seems unreasonable!
Everything was very detailed and clear
Easy to opt out of options
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney