• FlightNetwork

FlightNetwork

Overview

FlightNetwork has a rating of 2.8 stars from 1,116 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about FlightNetwork most frequently mention customer service, credit card, and full refund problems. FlightNetwork ranks 57th among Travel Search Engine sites.

  • Service
    269
  • Value
    264
  • Shipping
    149
  • Returns
    203
  • Quality
    231

This company does not typically respond to reviews

Positive reviews (last 12 months): 26.9%
Positive
21
Neutral
2
Negative
55
106
See all photos

What reviewers want you to know

Positive highlights

  • Flight Network was unable to help me in that case and i contacted Saudia Airlines.
  • Jamie the customer service representative was just so kind and helpful in correcting them.

Critical highlights

  • Was charged twice on my credit card, and it took 2 months for Flight Network to end the dispute.
  • They are the worst travel agency (if you call them that).
How would you rate FlightNetwork?
Top Positive Review

“Reliable”

Rashid A.
1/5/23

Despite all the negative reviews, i did have a good experience Despite all the negative reviews, I booked a flight from India for Istanbul. I must say they are genuine and cheapest. However, one has to be careful about the extra charges being added step by step. They are transparent in terms of extra cost. Better not choose anything extra if you want to buy cheapest and click on options very attentively. For example, don't go for the paid 'Seat Selection' option as seat selection is usually allowed for free on official website (with booking number the third party website assigns to you). Their customer service is good. The representative replies to your queries patiently. Mind you, at the time of crisis only the airline will be able to help you and they will help you even if you have booked from a third party website. My Saudia flight was cancelled on month before departure. Flight Network was unable to help me in that case and i contacted Saudia Airlines. Saudia Agent alloted me seat on Turkish Airline without any extra charges.

Top Critical Review

“Refund Frozen for 3 months”

TheSeeker P.
12/24/23

Flight Network is the worst travel agency in the world. They are scammers. They received my refund from Air Canada but refused to give me back my money for almost 3 months now (see screenshots). Anytime I call their customer service which is based overseas, the poor guys read to me some scripts and said they're working on processing the refund. Run away from this travel agency as they are nothing but scammers. Don't ever book a ticket with them as you're screwed if something goes wrong.

Reviews (1,116)

Rating

Timeframe

Other

Reviews that mention popular keywords

flight network (288) credit card (69) travel agency (19) customer service (231) booking agent (8)
Thumbnail of user gayelynnm
1 review
0 helpful votes
April 12th, 2024
Verified purchase

Every thing seemed quite user friendly. Since the fare I booked was Business Class, it would have been nice to see that stated on the Travel Document and the receipt.

Thumbnail of user thepoorseeker
1 review
3 helpful votes
December 24th, 2023

Flight Network is the worst travel agency in the world. They are scammers. They received my refund from Air Canada but refused to give me back my money for almost 3 months now (see screenshots). Anytime I call their customer service which is based overseas, the poor guys read to me some scripts and said they're working on processing the refund. Run away from this travel agency as they are nothing but scammers. Don't ever book a ticket with them as you're screwed if something goes wrong.

Tip for consumers:
They refused to process my refund!

Products used:
Airline ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user cynthiaw2281
1 review
0 helpful votes
May 7th, 2024
Verified purchase

The website was great. It would have been helpful for a call back number.

Thumbnail of user charitob2
1 review
0 helpful votes
February 3rd, 2024
Verified purchase

I booked a multiple trip thru skyscanner then i choose flight network as provider, when they transfer me to flight network website everything seems so easy and simple.

Thumbnail of user faisala306
2 reviews
0 helpful votes
March 4th, 2024

Stay away! This was the response when I tried to seek a refund.
"I acknowledge your frustration but we already provided all the information we have. I regret that I will need to disconnect this call, which is inevitable due to many other customers waiting in our queues. We are doing our best in order to help you. Therefore I'm going to disconnect the call, thank you for understanding"

Thumbnail of user vitalp5
1 review
0 helpful votes
February 11th, 2024
Verified purchase

Very convenient site configuration, easy price tracking, clear interface. Excellent work.

Thumbnail of user amirmasoudm
2 reviews
1 helpful vote
March 30th, 2024

They miss informed me several times and finally change my intial flight (which was perfect) to a very bad one with too much transit time (around 9 hours) and also charged me for service fee. I will never book flight from flight betwork. The agents are too unprofessional and it wrost to book flight more expensive with other site, rather than struggle with these guys!@

Service
Value
Thumbnail of user marka3333
1 review
0 helpful votes
April 6th, 2024
Verified purchase

I thought I was going through SAS's website, but ended up coming over to flight network somehow. No idea how that happened. Trying to find my flight confirmation via SAS and there is no reservation in my name or with the booking number they gave me. Not sure if I just got ripped off or not.

Thumbnail of user abdela22
1 review
0 helpful votes
April 21st, 2024
Verified purchase

First time dealing with your service, it is promising.
Wish you a very successful future.

Thumbnail of user avishb
1 review
0 helpful votes
February 20th, 2024
Verified purchase

I used to book my ticket from other platform,then i came accross to this platform to book a trip through flightnetwork.com. I did book 2 tickets from Mauritius to New York,then Vaconcouver and last end in England then Back To Mauritius with flightnetwork. I paid for the tickets, seat selection, baggage tracking etc. Within 1 hour I received an email from Flight Network saying that my trip had been cancelled due to "technical reasons". No further explanation as I lost around $340 due to bank chargers and exchange rate.I did contacted support on their chat but they keep only saying that they already refunded the amount paid! Terrible customer experience and I will never use this travel website again.Wish could give a Zero Star Review

Tip for consumers:
Never Ever Trust this Website for Booking

Products used:
We went at an Agency .Physical one to place our booking

Thumbnail of user dimashor6
1 review
0 helpful votes
July 18th, 2023

What was written when buying a ticket about the possibility of exchanging it for additional money turned out to be not true. A scam company that doesn't stand by what they say. The support team was not going to help and just closed the chat. Terrible

Thumbnail of user moussaa16
1 review
0 helpful votes
May 7th, 2024
Verified purchase
Thumbnail of user carlosa979
1 review
0 helpful votes
May 7th, 2024
Verified purchase
Thumbnail of user rashida64
1 review
0 helpful votes
January 5th, 2023
Verified purchase

Despite all the negative reviews, i did have a good experience
Despite all the negative reviews, I booked a flight from India for Istanbul. I must say they are genuine and cheapest. However, one has to be careful about the extra charges being added step by step. They are transparent in terms of extra cost. Better not choose anything extra if you want to buy cheapest and click on options very attentively. For example, don't go for the paid 'Seat Selection' option as seat selection is usually allowed for free on official website (with booking number the third party website assigns to you). Their customer service is good. The representative replies to your queries patiently. Mind you, at the time of crisis only the airline will be able to help you and they will help you even if you have booked from a third party website.

My Saudia flight was cancelled on month before departure. Flight Network was unable to help me in that case and i contacted Saudia Airlines. Saudia Agent alloted me seat on Turkish Airline without any extra charges.

Thumbnail of user sayeha
1 review
2 helpful votes
November 24th, 2022

I am another poor victim of Flighnetwork.The website has been designed in a way that you have to pay first then one by one they start to add restrictions as a fine print to the ticket, no luggage is allowed unless you pay and then you have to go pick up your luggeage in each airport and re-enter the transit salon on each stop which means hours of going through each security, not only thicket is not refundable or cancellable you are not allowed even date change under extreme issues that I encounter at the end I had to buy one full ticket to come back sooner, so I lost equal to two full ticket and lots of Hassle, please be aware of these scammers

Thumbnail of user barac1
2 reviews
0 helpful votes
January 12th, 2021
Verified purchase

Omg I wish I had a better way of letting people run a way from this scammer company. Okay so where so I start really because I feel so frustrated about these stupid people wish I could see them face to face. I booked my flights from Canada to Australia with this creepy company. The flight was then cancelled. What enjoys me the most is, it's been over 6 months now, no refund no a single communication about why I am not getting my refund like for real.

The last time, I used to call them, the customer service guys have no clue. Apparently they were refunded by the flight company but I do not understand why they keep my money for 6 months long. Honestly I am still waiting in limbo until now so please please be on the face side. It's hard now days to tell where the company is located and yeah it really sacks because I do not know where to complain.

Tip for consumers:
Stay a way from this company please I do not know you but I beg you if you don't want to regret it later

Products used:
I have had to reboot another flight

Service
Value
Shipping
Returns
Quality
Thumbnail of user eduardod44
1 review
0 helpful votes
November 10th, 2019

After looking for a non stop round trips from Toronto to Cartagena de Indias, I got the best deal from FlightNetwork. Congrats!

Thumbnail of user muhammadahsank
1 review
6 helpful votes
June 17th, 2022
Verified purchase

Look like this company is fraud. I had to cancel the reservation even before they bought ticket from airline. They have worse costumer care i have faced in my life. Person at customer was rude and said cancellation department will call me within in 24 hours and until now nobody called me. I suggest everybody not to use them. Its scam and government should take action against them. I am planning to sue them.

Tip for consumers:
never buy from them. they are fraud

Products used:
airline ticket

Service
Value
Shipping
Returns
Quality
Thumbnail of user marya4383
1 review
0 helpful votes
February 13th, 2024
Verified purchase

Everything was super easy fully explained and best of all it gave me an option to pay for my checked bags I did a lot of shopping around and I got to say this was the best

Thumbnail of user matthewy201
1 review
1 helpful vote
January 30th, 2023
Verified purchase

Their customer service and service policies are shady and unclear. I was overcharged for a ticket change without a clear explanation of the additional costs and was cut off during my complaints with their phone support.

They refused multiple times (calls) to provide a transparent breakdown of the costs and once I even had to wait 1 hour to get through just to make a request which should have been available via other communication channels.

They also do not have any proper email feedback channel. They only reply via a no-reply email address to answer any queries, shutting down any further clarification of their answer and I have to reopen another chat to ask the same thing and provide a complete history of my request/inquiry.

It was the most frustrating experience I had with any travel so far!

Tip for consumers:
Buy straight from the airlines if this platform shows to be the most appealing.

The hassle is not worth the savings and stress when settling your flight details!

Products used:
Flexible ticket - It was a terrible experience. The invoice breakdown is not clear and they refuse to provide information of what I paid for. I exercise the option and was presented with an additional top up on the airline's platform which I could not find clear justification for as Flightnetwork refused to provide the required fiscal information to justify the amount.

I spent 2 weeks trying to execute the flexible ticket change without proper resolution (no clear explanation on costings) and was expected to accept what I was charged!

Service
Value
Quality
Thumbnail of user erichsonw
1 review
0 helpful votes
April 4th, 2024
Verified purchase

Booked, paid & received receipt & confirmation flight via email & printed copies.
Thanks kindly for your service 😊

Thumbnail of user rakeshb36
1 review
1 helpful vote
July 17th, 2022
Verified purchase

I have been waiting for my refund ($5400) for the last 8 months. Their customer support phone number has stopped working now. I sent them hundreds of emails every time they say they are waiting for the money from the airline.
I never dealt with a company like this in my life before. Never ever make any booking with FlightNetwork. I am not sure even this is a real company or a scammer.

Products used:
Flight tickets

Service
Value
Returns
Quality
Thumbnail of user angelab3268
1 review
0 helpful votes
April 28th, 2024
Verified purchase

Clear but I didn't like all the added costs they were trying to sell you

Thumbnail of user rafaelw27
1 review
0 helpful votes
March 30th, 2022

The agency stopped responding when I requested my refund. Flights were cancelled and i had to buy new tickets. However, they never complete the refund. Luckily I managed to dispute the transaction with my credit card company and they refunded me. Don't buy tickets from these guys and if you bought, go straight to your credit card company for support. Big headache ahead, but hopefully they will be able to help you out. Don't be scammed, don't buy from them.

Tip for consumers:
Don't use them. You will buy yourself a problem.

Products used:
None. They scammed me all the way.

Thumbnail of user patriciaa2599
1 review
0 helpful votes
May 1st, 2024
Verified purchase

Booking my flight was easy and cheap. I hope that at the time of the trip I will also receive the same attention.

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Compare thousands of cheap flights and find the best deals on airline tickets and hotels. Book your discounted airfare on Flightnetwork.com!

Company Representative

Thumbnail of user mariap2999
Maria P.
Director or ECommerce
Typically does not respond to reviews

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