FlightNetwork

First time booking a flight with them and for some unknown reason there are added charges that we did not choose. I contacted them right away, and spoke with a representative named Jack who immediately processed the refund charges and gave me his direct extension number in case if I had any problems with my refund.

No hassle, no headaches and the funds were immediately placed on my account! It almost felt surreal that such great costumer service still exists. Super impressed! Thank you! :)

I had 2 letters in my passenger's name that were reversed. Even after explaining that I'm dyslexic, that I didn't realize the mistake until it was pointed out to me, Simram K. At Flight Network said there's nothing they can do unless I pay the $56 fee. No compassion. No understanding. Completely disrespectful to those with disabilities such as dyslexia. I'll never support Flight Network again.

Cancelled a flight!
Was offered a $200 credit on a $600 flight nice scam, should be illegal!
Was not told that it expired based on the original booking date! Told it expired in November despite canceling in February! Misleading your customers, horrible customer service! Never again buyer be ware these guys are crooks! As a company you should be ashamed of how you treat people I have a business with over a 1000 followers I will definitely be sharing my experience over all my social media platforms! If you don't believe me read the other 400 negative reviews and experiences! Flight Network your an embarrassment!

Tried to cancel a reservation within 24 hours as advertised on their own site. Got the run around on 5 separate support calls where the reason they couldn't cancel changed multiple times before settling on "Qantas is charging a fee, it's not us". I call Qantas twice to confirm that they in fact do *not* charge such a fee, even getting a number from Qantas to give to FlightNetwork so they can confirm it. FlightNetwork adamantly refuses that the Qantas representative told them something completely different and refuses to honor their 24 hour cancellation policy.

Booking from here is a risk. Their prices are admittedly low, but if a single thing goes wrong prepare for them to give you the run around and at some point, outright lie.

I bought tickets for my family with Flight Network. I cancelled within 24 hours. Per their policy, they offer a full refund if tickets are cancelled within 24 hours - however instead of completely refunding me they charged me a $1,400 cancellation fee, which customer service refused to refund. I filed a dispute with my credit card company, which did refund me. Flight network's response was to threaten me by telling me they would "blacklist" me with the airline as well as contact a collection agency to try to damage my credit rating. Use anyone but them.

Reading some of these negative reviews, I find that I am extremely surprised, as I encountered no such issues! I booked my flight less than six hours before take off, and everything went extremely smoothly. I hit a small hiccup when I only received an E-ticket for my return flight, but the customer service representative that I spoke to, Ace, explained everything to my satisfaction and sent me an additional receipt of purchase for my own peace of mind.

My wife and 2 children we're not able to board yesterday (27/10/23) flight Kul - Brussels due to tickets error. 24 hours waiting for ticket replacement. Not resolve yet. Customer service not helping much, kept us waiting even we reached at checkin counter 4 hours from the schedule. Will update the outcome.

Tried for 3 hours to book a flight online, got a 'your request could not be processed' error each time. First call to the help desk I was advised to keep trying, so gave it another 90 minutes. After that, phoned the helpdesk again, and was told to clear the cache and cookies (despite trying on 3 different devices, so shouldnt have been an issue). Did that, but by now the price had gone up by $4000 dollars so couldnt afford it anymore anyway

Worst customer service I've ever experienced.
Unfortunately covid has affected everyone's plan for travelling. They should appreciate this fact. But when speaking to customer service (40 min on hold everytime) they are so disinterested and actually hang up as 'other' customers are waiting. Apparently my issues are not important enough.

Very quick to take customers money but no bothered to deal with issues.

Better off paying extra and booking with airlines directly

Was worried booking through new site (as I usually use known competitor) but Flight Network was $100 cheaper and it was a last minute flight so looking for the best deal. Read online reviews which seemed favourable and purchased ticket. Confirmation email of purchased ticket arrived immediately and shortly after e-ticket. Another e-ticket arrived in email that concerned me so phoned customer service and she informed me as long as confirmation number the same then it's all good. Looking forward to my flight, hopefully everything continues to go smoothly :) Thx FN! Lisa

I am an avid traveler and a frequent flyer. I was delighted to find good deals on Flight Network, but when a family illness prevented us from traveling, their customer service was atrocious. I verified that taxes and fees would be refunded by calling the airlines directly, but the cancelation had to be processed by Flight Network as the travel agent, and they charge exorbitant fees for cancelations, wiping out any and all potential refund for customers. Avoid them at all costs and book direct-- I will never use this company again!

Booked flights that were canceled, Flight Network unable to provide alternate travel plans for same dates. Requested a refund which they lodged with the airline in June of 2022. Here I am in March of 2023 9 Months later with no monies returned to me, i have called and emailed numerous times and am always met with the same response "We will escalate with the refund team". Absolutely horrendous business practices by Flight Network. This operation is fraudulent and a scam I would advise other consumers to stay clear and not use this operator.

I booked flight with them but their member airlines SNA-Toronto- SNA (spirit airlines) changed my outward journey dates so I had to cancel this leg of the journey. I applied for a refund. This was done in August 2022. We are in March 2023. I am still waiting.

I am thinking to sue them in small claims court

Excellent service from #2625 Sheila Aguilar. I could not believe how patient she was - trying to help me out in looking for affordable flights TOR-Mla, very helpful and very clear about the cost in money and time. She was absolutely excellent!

There was some strange stuff in my edocs, so I phoned to learn what it meant, but I was put on hold for 45 minutes, and then gave up. I then phoned again, pretending that I wanted a new booking, as that often gets a call priority. But after 20 minutes, still no response. Your phone lines are impossible to reach -- don't you have a single customer service rep? I'm now beginning to wonder if you exist at all. I did check my reservation with Iberia, and it seems to be there. I only wish that you were.