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FlightNetwork

Overview

FlightNetwork has a rating of 3.3 stars from 1,550 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FlightNetwork most frequently mention best price, good experience and second time. FlightNetwork ranks 11th among Travel Search Engine sites.

This company responds to reviews on average within 11 days
+110
How would you rate FlightNetwork?
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Canada
1 review
0 helpful votes
Follow Kyo J.
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You offered very quick service and I was happy that your ticket price included all other other charges (taxes etc.). This was not my first time to use your service, but again I was impressed by its consistency of high quality.

Date of experience: January 22, 2018
Arizona
2 reviews
16 helpful votes
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Buyers beware. I'm very disappointed my flight was cancelled by the airline company. To add to the disappointment, flight network charged my credit card $150.00 for me to get my refund, even though I have purchased a flight protection plan. Remember, I'm not the one who cancelled the flight, why should I be penalized. The customer service lack empathy and understanding. Not professional at all and at times can be rude.

Date of experience: April 22, 2020
Australia
1 review
1 helpful vote
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Dont trust this company
November 19, 2017

Flight network has cancelled our flights, frozen and not returned our money over $4000. Australian, not called to explain or solve the problem. I have wasted hours on the phone with no managers whatsoever to talk with or context me. Completely ruined my wife and my lifetime trip. Places doubt into peoples minds who wish to book airfares online. Do not trust this company!

Date of experience: November 19, 2017
Canada
1 review
0 helpful votes
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The Bomb
October 3, 2015

Flight Network is the bomb! I'm so glad I discovered it. It's fast and easy to book a flight with them. I see all the routes and prices and total travel times at a glance, and purchasing is a breeze.
Flight Network is a hundred times better and faster than my airline reward program, which makes me wait on the phone for three days then tries to send me through three time zones and two countries for a direct flight from Quebec City to Chicago.

I love Flight Network! I'd recommend them to anyone.

Date of experience: October 3, 2015
New York
2 reviews
0 helpful votes
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Had to book twice
November 1, 2019

The first time I booked I received messages that my credit card needed to be verified. I called my bank and they said it is Visa's job to secure info, not this website's job. Skeptical the messages might be scam, I didn't respond. My booking was cancelled and I received a voice mail from flight network to use a different email address because the domain I was using was "suspicious." This sounded suspicious to me but I did it and booked the ticket. So I think I have plane ticket but I'm not one hundred percent sure. I got an email from Ryan air in a language I can't read and it appears to be more charges. Strangest online experience I've ever had.

Date of experience: November 1, 2019
Canada
2 reviews
1 helpful vote
Follow Steve N.
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I booked flights to Denver from Calgary and then back, both as one way trips because the round trip options weren't meeting my time line needs. Then realized I actually needed to fly to Colorado Spring and back. The FN agent was able to book two additional flights that didn't interrupt my original bookings which meant I didn't have to pay any change fees. Thanks for the help. I tell a lot of friends and business contacts about your site.

Date of experience: March 21, 2019
Canada
1 review
0 helpful votes
Follow Sarah I.
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Varun helped me book my flight. He was very helpful and really clear in explaining options and details on flights available to me. So far I have had a good experience, I have not yet traveled so cannot say if I'll have any further issues but am happy with the service this far.

Date of experience: January 19, 2018
California
2 reviews
0 helpful votes
Follow Caesar R.
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Is very nice to count with this service is very efficient and professional

Date of experience: August 11, 2024
Utah
1 review
0 helpful votes
Follow Toan Van N.
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I bought a connecting flight on FlightNetwork. At the time of departure, the first Airline does not allow me to go on board because the two flights are separated, and cannot transfer from the first to the second airline at the airport. Then, I ask FlightNetwork about this problem and they just say this is not their responsibility and they just sell the tickets. Any problems should be resolved by the Airlines. I ended up having to cancel the whole trip and was very disappointed with FlightNetwork.

Date of experience: July 4, 2022
Canada
1 review
2 helpful votes
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I would never use this booking site again. The call center agents seem to know very little about their policies, putting me on hold for 10-20 minutes for every question I asked, only to come back with the same non-answers as before.
They have very little concerned for customers, and were extremely unhelpful with no regard the current COVID-19 situation.

Date of experience: April 3, 2020
Canada
1 review
1 helpful vote
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TERRIBLE COMPANY
July 19, 2020

Be warned. Don't spend any money with this company. Looks like your getting a deal until something goes wrong. Then it's just like getting scammed by a criminal. They don't pick up the phone, hang up, won't let you talk with managers, and nobody Seems to know how too answer any questions I've had. The worst company I've ever dealt with. Please don't waste your time with them. The way I have been treated by Flightnetwork with my tickets being cancelled by the airline is unbelievable. They should not even be allowed to exist

Date of experience: July 19, 2020
California
1 review
1 helpful vote
Follow Estella C.
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Bait and switch
January 26, 2020

I was trying to buy tickets for summer travels for the family. Per purchase confirmation page on their website, I was led to believe that though they "encountered a price increase while processing" my reservation, they "have honoured the original price". Within a day, I get a call from an agent citing that they could not proceed with bookings with the airline since the price changed, and they need to charge me $450+ more per passenger on my flights, or looking for other options. They started negotiating splitting the difference with me when I pointed them back to what their purchase confirmation page had asserted.

Note that I never got confirmation mail of purchase or any customer service mail (e.g. Cancel purchase, customer outreach mail) that agent's promised they will send/had sent.

I eventually canceled the order but this really leaves me a bad taste in my mouth for this company.

Date of experience: January 26, 2020
Canada
1 review
0 helpful votes
Follow Matina K.
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Big scam
March 14, 2022

I would give them 0 starts if I could. I tried booking a ticket with them and when I made the payment it said it didn't process and I should try again, I tried twice and got the same error so I went ahead and booked the flights directly on the airlines website with Google flights. Afterwards I realized Flight network charged my credit card and called and asked them to cancel and they said they can't! They charged me even though their website said the payment didn't go through. For sure I won't be booking with a company like this in the future!

Date of experience: March 14, 2022
California
1 review
8 helpful votes
Follow Yoko H.
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My flight was cancelled due to COVID 19. FlightNetwork sent me an email saying they would refund full amount. The email said it can take up to 6 to 8 weeks for the complete refund. So I waited for 12 weeks. Nothing. So I called their customer service, waited for 1 hour 30 min on hold. No one answers, so I hung up.
My credit card company has filed a dispute and I got my full money back.
I highly recommend against using this company. I will never book a ticket from them.

Date of experience: June 9, 2020
Australia
1 review
3 helpful votes
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NEVER BOOK
April 3, 2023

I have had such a horrible experience. Due to major schedule change by airlines I wanted to reschedule my flight and they took 2 full weeks with hundreds of follow up calls to cancel and rebook a flight. Now it's been 60 days and I haven't got the refund yet, even though airlines have already given back the money to them and. Everytime you try to contact them over a call or chat they only give fake promises which the customer care people have been trained to do so. I would say a BIG no to book through them.

FlightNetwork attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 3, 2023
Canada
1 review
0 helpful votes
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Best schedule J Comeau
August 31, 2019

I checked many sites for the correct schedule for Nova Scotia Canada to Ghana, Africa
You were the only one with the time and the dates that i wanted. Excellent service. Website is very simple, confirmation is quick. I will use your services again

Date of experience: August 29, 2019
Idaho
1 review
3 helpful votes
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Flightnetwork
March 11, 2016

No such thing as customer service. All I wanted was to talk to a supervisor after they told me that the price i say online charge then up the price to $300. Stay away. All you you are going get is a yelling match back and forth.

Date of experience: March 10, 2016
Canada
1 review
0 helpful votes
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Super efficient!
November 3, 2019

Just booked two flight to Haneda and all was smoothly done! In a click! I recommend it! It's super well done, one can enter is airline program easily confirmation number and all are given within a second! No hesitation!

Date of experience: November 2, 2019
Canada
2 reviews
0 helpful votes
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Never again...
January 5, 2022

We just came back from Florida after 3 times air ticket cancelation, Flight network never help us …we did multiple calls but no answer... just transfer from different lines and people who never answered calls. That's very bad... We always buy tickets from them... this was our last time... never had problems... that's why i never called them for help... last time...

Date of experience: January 5, 2022
Canada
1 review
23 helpful votes
Follow Oksana A.
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Very dissatisfied
July 24, 2020

Absolutely terrible. Will never use it again. I was charged for re-booking my flight that was cancelled back in March due to COVID19. Received an email the following day that the flight is cancelled. Called and they said they would get back, which they didn't. Called again twice after that and was hanged up on both times.
Instead called the airline directly and was able to change my ticket no problems.
Thus, these people are nothing but thieves. Not legit. Poor customer service. Zero stars.

Date of experience: July 24, 2020