FlightNetwork

We just came back from Florida after 3 times air ticket cancelation, Flight network never help us …we did multiple calls but no answer... just transfer from different lines and people who never answered calls. That's very bad... We always buy tickets from them... this was our last time... never had problems... that's why i never called them for help... last time...

Absolutely terrible. Will never use it again. I was charged for re-booking my flight that was cancelled back in March due to COVID19. Received an email the following day that the flight is cancelled. Called and they said they would get back, which they didn't. Called again twice after that and was hanged up on both times.
Instead called the airline directly and was able to change my ticket no problems.
Thus, these people are nothing but thieves. Not legit. Poor customer service. Zero stars.

I have been trying to change my mothers flights for over 2 weeks. Each time I call I am on hold for sometimes up to 2 hours before I can speak to an agent. I now have a collective 20 hours of hold time. Flight networks continues to promise to return my call as their agents are not capable of changing or cancelling any reservations. The only thing the customer service can do is take new bookings, and of course, take your money.

Paid 120 usd for calling them where they always hang up, so you have to call again and again.
When support was requested from a supervisor her behavior was so disrespectful and unprofessional.
All they care about is the agency fee and they will tell you have accepted therms and conditions without even trying to find a solution where it was very simple if they would have someone to care,,,,,
Worst experience just go and book from the airline directly respect your soul and dignity by paying a small fee extra and avoid FlightNetwork or similar agencies

Normally, I find it quite easy to navigate and make my own bookings on the Flight Network site. This time, like many times before I booked a holiday for my husband and I to Sicily. I thought everything was fine and booked, I even received a confirmation in my email. However, someone from Flight Network called and left a message saying there was a problem with the booking. I would have never know otherwise. Then I spent a good 3 hours, off and on the phone working with Spencer Shaikh (ext 2315) to try to set straight my bookings and my trip cancellation insurance. Eventually everything worked out and our trip is back on, thanks to Spencer and the diligence at Flight Network, our holiday was no longer at risk of disaster!

I booked then tried to cancel my booking but was not allowed to even though the airline is legally supposed to allow cancellations within 24 hours. The airline offered too refund the tickets but told me to go through flightnetwork to cancel... ughh dealing with the people at the flight network is infuriating. Enough of my time spent on this company, just avoid and you life will be better! :)

I've used flight network a few number of times via Kayak app, and I'm always happy with the search results. I have found some of the best flight options at the cheapest rates from flight network. I even had an issue recently where my card was declined and I didn't know that for a flight that I had purchased about a month ago, and luckily I was able to call flight network customer support and agent on the phone was kind enough to book me a very similar price for almost the same amount to days prior to departing internationally! Amazing. I think moving forward I will use flight network directly as a post to be a third-party apps.

I booked a flight, selected some nice seats and paid extra for them. When it came time to check into my flight I discovered that the seats were significantly different. I talked to the airline and they said that this "booking agent aka FlightNetwork" never reserved the seats. Thanks a lot for a super $#*!ty 11 hour flight. If I could give zero stars I would. Also, good luck getting ahold of anyone let alone getting an email response.

My flight was canceled and although the airline was ready to refund but needed refund request raised by the travel agent so i called flight network. The first time lady said refund is requested, called them again to track status pf refund and found out refund was not requested and will not be allowed, then sent them email received from the airline that said request refund via travel agent so they reopened the case but then rejected again after 5 days. It was a $2500 ticket that i now have no idea how to get refund for and they are not responding to emails or calls. Terrible service, company is a scam.

This company is a complete disaster. I don't advise anyone to book with them. Customer service is impossible to reach and even after sending several emails to fix a problem, the only thing they do is direct you to their US number, which NO ONE ANSWERS. I have been trying to change a date on my ticket and I even paid extra to make my ticket flexible, yet this simple task is a big issue for them. They don't even deserve 1 star. It's only because we have to select a star to make review.

They miss informed me several times and finally change my intial flight (which was perfect) to a very bad one with too much transit time (around 9 hours) and also charged me for service fee. I will never book flight from flight betwork. The agents are too unprofessional and it wrost to book flight more expensive with other site, rather than struggle with these guys!@

Quick responses.
Trustworthy platform.
Great service.
Great telephone support.
Quick checkouts.
Great deals and most importantly, a great staff and call center that don't transfer you from one department to the other.

Couldn't be more pleased booking our trip with Matt. Everything was explained clearly. She was very helpful in getting the flight needed with the least waiting time at the airport and the right price. She was patient, polite and friendly. She attended to every detail with precision. I had to call back and ask more questions and I had another wonderful man called Thomas who was once again so patient, so kind and so thorough. I would highly recommend Flight Network to anyone looking at booking flights. Very professional! Thank you for making our experience a wonderful and easy one!

Customer service always need wait very long until someone answer, I waiting 3 I waiting 3 hours on hold! Flight does not update... cancel my flight and they did not send email...
Just want money but customer is last place