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The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.
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The price changed each time I signed in for the same flight and didn't reflect email offers I have received from Avelo. The charge for hand baggage is ridiculous. I waS WONDERING IF THERE IS A CHARGE TO USE THE BATHROOM.
User Friendly & will use web site for future reservations also recommend friends & family to book online for flights.
The way too many add on's makes this feel like a very low budget airline experience and that the only way to get good service is to add 100+ dollars of extras for what many other airlines do for free.
It was easy to use very user friendly and will refer others too
Ridiculous add ons. Just give us a real ticket price up front
Too many options, including baggage and seat selection. Would rather not have a choice and not have to pay.
It was an easy process and simple to follow. I was able to identify the flight I was looking for. I was able to book the flight, reserve a seat, and address any luggage issues.
Web site was easy to follow and clearly presented. Good experience.
Everything was extremely simple to schedule and quick. The price was great also. Thank you
Booking went smoothly and easy to process. Look forward to the trip.
Very frustrating to book a flight. It used to be much more straightforward.
Disappointed in all of Allegiant's add-on fees, most of which come standard with competitors such as American. Also, I didn't know Allegiant uses "flight network." I'm feeling a little mistrustful.
Too many things that I have to decide on, whether they are useful or not
It was very difficult to find how to actually book the flight, once I found the one I wanted.
This was the most complicated booking I have ever encountered plus trying to print up flight details has proven wasteful as the print is HUGE and cuts off details and I have used many pages of paper and ink to get basics. I did not appreciate all the little extras that were offered to me like a used car salesman. To have to pay for flight information messaging is ridiculous. I'm not impressed.
Pretty smooth experience. Worked out nicely for me. Thank you
Easy to book our flights to and return will do again when booking another quick trip
So far it's been OK but we'll see what happens when I get to the airport. I just can't believe you guys really want things. Have you seen the reviews of your company on a five star system? Your whole company is rated as a one star with some real horror stories to go along with the ratings. Your marketing guys could make more money for you if you would pay attention to the Customer just a little while
I was surprised to find there were so many additional surprise charges!
Answer: I have the same experience on 07/21/2021. I was on hold for 1 hour for two times and then it got disconnected.
Answer: Hi there, the promo code box is under the insurance section on the final step of the booking process. We can certainly add the code to your booking however, I will need your booking number. Can you provide? Once we have that we will issue you a refund. Have a great day. / Courtney