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3.5

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flightnetwork.com
Toronto, Ontario, Canada
+112
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FlightNetwork Reviews Summary

The company's reputation reflects a mix of efficiency and frustration among customers. Many users appreciate the quick booking process and ease of navigation on the website, highlighting a generally positive experience with flight confirmations. However, significant concerns arise regarding hidden fees, misleading pricing, and inadequate customer service, particularly in resolving issues and providing support. Customers frequently express dissatisfaction with the lack of transparency in additional charges and the challenge of connecting with knowledgeable representatives. Overall, while the booking experience is often efficient, the company's customer service and pricing practices require substantial improvement to enhance overall satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 6 days

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AE
1 review
0 helpful votes
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Easy as ABC
October 3, 2015

After compare with at least 5 different site flightnetwork price was the lowest and booking was so easy no hidden fees
Its really was good experience

Date of experience: October 3, 2015
Canada
1 review
7 helpful votes
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I would like to extend a big thank you to the Flight Network sales agent Marlon!

On the 5th of September he helped resolve a very difficult situation for a young boy who purchased a ticket from your company but for whatever reason the ticket was not issued and the boy was not allowed to get on the flight and was turned away at the airport. This boy was coming from Tbilisi, Georgia to Toronto, Canada. Agent Marlon spent a long time on the phone with us trying to resolve this problem and have a new ticket issued for the same flight in two days. The family of Tengiz Mekhrishvili is very grateful to Marlon for all his help, understanding and effort in resolving this horrible situation. His patience and empathy will never be forgotten!

Thank you again from the Merhrishvili family!

Olga

Date of experience: October 3, 2015
Canada
1 review
0 helpful votes
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The Bomb
October 3, 2015

Flight Network is the bomb! I'm so glad I discovered it. It's fast and easy to book a flight with them. I see all the routes and prices and total travel times at a glance, and purchasing is a breeze.
Flight Network is a hundred times better and faster than my airline reward program, which makes me wait on the phone for three days then tries to send me through three time zones and two countries for a direct flight from Quebec City to Chicago.

I love Flight Network! I'd recommend them to anyone.

Date of experience: October 3, 2015
Canada
1 review
0 helpful votes
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Fabulous.
October 2, 2015

I am glad I am served within a few minutes of my call. I do not have to wait for long to book a flight. Marvellous.!
I have to say I am very pleased with the services I receive. Everyone is professional, kind, courteous and knowledgeable. In all, your services are A-1.
Best regards,

Jeanne Gabriel and Philip Gabriel

Date of experience: October 2, 2015
India
1 review
0 helpful votes
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I unfortunately made spelling mistakes in the name on the flight tickets. Jamie the customer service representative was just so kind and helpful in correcting them. Heartfelt thanks.

Date of experience: October 2, 2015
California
1 review
0 helpful votes
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A family emergency necessitated that I fly from Orange County to Atlanta with only a few days notice. I was able to get flights at a reasonable price.

Date of experience: October 2, 2015
Ireland
3 reviews
0 helpful votes
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Feedback!
October 2, 2015

I feel the agent customer service is not that bad, can still be improved upon.
For today with the agent, It was alright, clear and understandable.

Date of experience: October 2, 2015
Canada
2 reviews
0 helpful votes
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I found using FlightNetwork to be easy; the site was efficient and helpful. I am happy with this service so far. Keep up the great work!

Date of experience: October 2, 2015
Canada
1 review
0 helpful votes
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After booking our flight I realized that one of the tickets had a typo on the name. Called customer assistance and they contacted the airline to mpcorrect the name. All taken care of in less than 30 minutes.

Date of experience: October 2, 2015
Singapore
1 review
0 helpful votes
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The reservation portal was easy to use with conditions clearly stated except for all surcharges included which I read as seats selections as well. Now I have to get that clarified as the airline system is not allowing me to select seats. Hoping that the actual trip will go as well as the booking.

Date of experience: October 1, 2015
Australia
1 review
0 helpful votes
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Here's some things that could be improved:

When on the booking page, there should be a extra section, perhaps like 'checkout' where you can confirm the finer details of your booking. I pressed 'book' and I didn't realise there wasn't another page for me to double check. Luckily... it was all okay.
But I had a panic moment when I wasn't able to find the details of my baggage allowance, 'Contact your airline' doesn't help me much, because I am in Australia. And it was a little while before I discovered this company is in Canada (it was a pop up I decided to follow).
On that note, it probably needs to be stated a littler clearer what currency I am paying in- the dollar sign, I assumed was Aussie Dollar. But instead it was American... on a Canadian website.
I wanted to talk to someone to confirm, and something I fine extremely helpful in these cases is a 'Contact Us' button. But I couldn't find it. I could call you... but you should check out our international call rates in Australia... it's literally cheaper for me to fly to Canada and talk directly to someone for 15mins-1hr.
A few sites have a chat box which proves super effective in confirming a few things.
Lastly, I have 5 emails from you guys already, and I'm not sure which one I am suppose to use when I want to board/check in my flight. And apparently one email is still coming?
Anyway, it was okay. But there's room for improvement.

Date of experience: October 1, 2015
Canada
1 review
0 helpful votes
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Beyond easy.
October 2, 2015

Booked flights for me and my girlfriend to go home for thanksgiving and everything went smoothly had one hiccup with an adress and the phone support was extremely helpful! Thank you for making my booking experience so smooth.

Date of experience: October 1, 2015
Italy
1 review
1 helpful vote
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Frauds
September 30, 2015

Stay away... big cheats. They will never honour the price drop. Will not entertain your calls or emails. They sent the booking confirmation but never sent tickets, when I called they said I have to pay extra to get the tickets. Beware.

Date of experience: September 30, 2015
Australia
1 review
1 helpful vote
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CRIMINALLS SCAMMERS BEWARE
September 29, 2015

This company is a scam. They tool over 700 USD for a flight and make excuses. The phone Iine they have never works. Nightmare

Date of experience: September 29, 2015
Finland
1 review
0 helpful votes
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Very Bad Experience
August 28, 2015

Update:
I called them a second time (after writing this review). Talked to an agent much nicer than the first one and he reduced the changing fee $50 to $375, which is still too much. Due to this, I update their rating to three star. Still do not recommend them.
---
I need to change my flight dates and I find out that the minimum change fee for a flight is CAD$ 425 with no cancelation possible. Even the agent says that changing the ticket would cost around buying a new one.
Sad thing is the company's bad reputation was mentioned while I was referred to their website
By a third party. Will take this notification more seriously next time.
I suppose the technology has helped us to shop our tickets online versus through agents, but then we have to be careful to get our tickets from trusted websites, so skam companies like this one do not rob us off.
Last but not least, this one liner 5 star reviews are most probably done by the company itself to bring up the average ratings in search results. Can't trust them at all.

Date of experience: August 28, 2015
Canada
1 review
0 helpful votes
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SO SO SO SO bad. I can't even explain but would be happy to. NOTHING of what I was told over the phone was accurate (they told me I HAD to call back later to get best price even though I found a better one while talking, and then when I called back woman said HAD TO DO IT THAT DAY, and was rude). This was my second time trying to deal with them and I tried to stay away from that but had to and am sick from this interaction again. I actually loathe this company now and we have dealt with other booking agencies for this trip and had no such trouble. ITS A TERRIBLE COMPANY, and when they reached out asking me for review, I left detailed feedback and got no response. ACTUALLY PATHETIC, could ruin your trip - you'll save time, money and stress avoiding!

Date of experience: August 17, 2015
Canada
1 review
0 helpful votes
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The web page was so easy to follow thank you. I will be back for sure as do a lot of travelling

Date of experience: August 16, 2015
Virginia
1 review
0 helpful votes
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Ask me again after my flights:-)
I called to fix a mistake and got help without any hassles. Thanks.

Date of experience: August 16, 2015
Canada
1 review
0 helpful votes
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Booked a flight to Florida for our upcoming cruise. Flight networks pricing was the best and online availability for flights was extensive. The entire information is presented and it is only left up to us the decide which carrier to book with. Very pleased with everything as I encountered no difficulty in booking flights.

Date of experience: August 16, 2015
Illinois
1 review
8 helpful votes
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Awesome!
August 16, 2015

I cant begin to express how satisfied and happy I am for this web site bailing me out of the mess I got myself into through another web site called Gurufaretickets, they had gotten me a tkt to fly out of ORD to stop and connect in Atlanta originally on the 30th of July 2015, a ticket I had bought well in advance for a trip scheduled for NOV 29th 2015, Alas! I came out on the website Delta.com to print my itinerary to see a change for my connecting leaving a day before... I was astounded! To say the least, so long story short I hopped online this morning not alone did I get a good deal but a direct connecting from Houstin TX and not through Paris where I was going to be faced with a transit visa... Kudus to you guys, I have saved your site and will be purchasing in the near future. Thanks again.

Date of experience: August 16, 2015