FlighthubReviews 5,068

No indication when I purchased the tickets that there would be additional charges for luggage. The only carry on allowed is a small personal bag, like a backpack. Cannot carry on a regular carry on bag. I found out about the carry-on policy after the airlines sent me info. This is an additional $50 ($25each way) because the fare offered and selected is a basic economy fare. Shame on you Flighthub! The fare is not a deal with the additional $50 charge.

First and last time customer.

They offered me the seats booking extra fees to make sure I will be sitting with my minor child daughter. Now I learn that They made me this pay this fee only to transfer my request to the airline I will be travelling on. They make it sounds like it's a guarantee you will be sitting with your child. No. You're paying for a message they will transfer to the airline company. This is a complete scam.

My other irritating point is that because I booked with flighthub, I cannot manage my booking or my online check in directly on the airline company website. FlightHub do not give a booking number allowing customer to go on the airline company and manage my flight directly on the company website. And because I cannot check in online, I have to present myself at the airport and do that over there instead of in the comfort of my home.

I will never be one of their customer again.

FlightHub staff respond to this please because your calling center ( twice) can't.

Lucie Cliche

1. I could not choose seats United would help me and you guys were great at making a request but cannot guarantee. All I wanted was three seats together with my 9 and 6 year as there traveling adult. No where did you state this seat selection issue until after I had processed my order. Besides the first guy at United was rude and I believe that is what made the situation worse.

2. I also can not have a carry on which is not specific flagged, I don't want to drag one on the plane but I have had my luggage lost so wanted a back up plan with all my meds.

I phoned and booked a return trip kelowna to palm springs, took 2 seconds for them to answer the phone for that to get the money. I was told I would have email right away with trip details... after just about 1 hr I tried phoning to tell them I didn't receive it. Well I could get any customer service, kept ringing. When I would use the number to book a trip they answered right away! But then say you have to talk to customer service! I said I have been on hold for hours, several times, they don't answer. I finally talked to a fella who told me where to go see my itineray, well when I saw it they got the date of return wrong! So now I am thinking he has not only wrote down the email address wrong, but the date is wrong too! When I finally talked to someone she pushed me to cancel flight instead of just correcting everything! By this time I wasn't trust g them anyway, so they said I would get my money back, but I had to pay 75.00, but when it was found out that this wasn't my it would be returned. So of course I knew it wasn't my fault, so reluctantly I let them take 75.00 off card, and with that I had to write a email to do an investigation. Well next thing I hear, and once again waiting on hold for hours! I'm now told that was a cancellation fee! I am so fed up with flighthub, they don't offer service, they make mistake after mistake, and they don't come clean, and do the right thing. I will now go to the better business Bureau and see what I can do! Don't book with flighthub unless you have nothing better to do than sit around on hold. And you just might loose some money too. If they don't pay back the 75.00 I will keep posting telling my story. Hey, thanks for reading, hope it helps in your decision

I really like Flighthub, They always offering me the best deal. Happy with my ticket sale and I know my flight experience will be grate too..