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Flighthub

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Canada
1 review
6 helpful votes
Follow mark d.
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Careful
February 15, 2022

They seem to be not even exist! Once you pay, its done you cannot reach them at all. Waited 3 h and no chance.
1- website is only good to pay.
2- customer service answered me and closed the line after he heard i need to change flight.
3- waiting on the phone over 3 hours and no chance reaching someone.
4- select support on the website and the page is empty.
Stay away. Pay 100 extra and buy your peace of mind with the airline itself.

Date of experience: January 16, 2022
Canada
1 review
8 helpful votes
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STAY AWAY FROM FLIGHTHUB
June 4, 2021

I booked 3 tickets through flighthub website got confirmation and receipt, few days later I found 6 ticket issued separately on my credit card, 2 for each passenger same trip and date.

Flighthub's customer contact is impossible to reach, and when I reached them they say they don't see 6 times
My credit card cannot dispute it as ticket already issued, they are holding $3254. 00 on addition to my actual charges on my credit card which reach maximum limit, I am not able to make any purchases and will pay interests and they still not responding to my request for over a week.

Please do not book through agents specifically flighthub!

Date of experience: June 4, 2021
Canada
1 review
0 helpful votes
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Be super careful with them. The will change you crazy high when you are not careful. The customer service is slow and not helpful. They don't cancel extra charges. I have been charged more 670$ for selecting seats.

Date of experience: February 25, 2024
Missouri
1 review
1 helpful vote
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They are ok when selling and making reservations, but are impossible to deal with when one needs to change anything or talk to a live person. The information they have about my trips are all screwed up. When i have talked to an agent], i mentioned this and their comment was that's not a problem. BUT it is a big problem. I cancelled my most recent trip on April 18 leaving on May 28 and requested a refund.
And originally received confirmation of their having received my cancellation request. Now they can't even find it. I will not do business with them again. I am now about to have heart surgery and would very much like my refund to cover my medical costs. I was release from the hospital 1 week ago as seen in the attached picture. Proof of purchase made Jan 31,2020 is on my credit card - not attached. Thank you

Date of experience: May 11, 2021
Kentucky
1 review
3 helpful votes
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Poor customer service
October 18, 2021

By far the worst company I booked a flight with. The worst customer service, managers are liars. I've been spending 2-3 hours a week on the phone trying to have them send me a new ticket, because my current one was cancelled by the airline. Flighthub said they'll send me a new one within 24-48 hours and it's been 3 weeks. Because of their delays, now even if I try to book a flight with a different company, the tickets has gone through the roof with the prices. This is trip is a must go trip for me to see my parents back home. I am just very disappointed, I do recommend them at all!

Date of experience: October 18, 2021
Australia
2 reviews
0 helpful votes
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Successful Experience
January 18, 2021

I'm here because FlightHub got my first ticketing experience with them right. Ticket in hand, I had an uneventful time at the airport going back to Laos and the trip was a good deal, too! I'll definitely use them again.

Date of experience: January 25, 2017
Canada
1 review
0 helpful votes
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Pretty Great All Round!
July 23, 2017

Loved how much we saved booking through Flight Hub! We found return flights from Toronto to Maui for $500 taxes in. Amazing! My only criticism would be the check out page is quite chaotic with a lot of advertisements, making it hard to clarify whether your booking actually went through or not!

Date of experience: July 23, 2017
New York
1 review
3 helpful votes
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Long story short: booked my flights round trip. Needed to change my return date. All sales are final, they didn't do anything to help me get home sooner. Spent a 20 hour lay over in LAX with a frozen credit card.

Date of experience: February 4, 2016
Washington
1 review
0 helpful votes
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1st Time User -
May 25, 2017

A lot of web based Airline sites out there...
I've used several over the years, but Flighthub was recommended to me by a family member. Good options, pricing and easy to navigate
Will use again for my next trip.

Date of experience: May 25, 2017
New York
1 review
0 helpful votes
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Simple and easy, great price!
June 17, 2017

I'd never heard of Flighthub prior to booking this trip. After looking into many other "known" sites... Flighthub gave me the best price, most choices all at once and an overall easy to use experience. I believe we've found our go-to site for booking trips.

Date of experience: June 15, 2017
Canada
1 review
0 helpful votes
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Toronto to Tel-Aviv
January 14, 2020

Flight hub offered the best price-flight time combination out of all the search engines I tried. For our upcoming trip, we have only one lay-over each way with reasonable wait times. The process was quick and they confirmed the booking immediately.

Date of experience: January 14, 2020
Canada
1 review
0 helpful votes
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Great price, better servie!
January 22, 2020

When booking my vacations I always use flight hub. They offer the best selection at a very reasonable price. Customer service is typically helpful and staff amongst the airport are great. Thank you flighthub for the awesome rates!

Date of experience: January 22, 2020
New York
1 review
0 helpful votes
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This is the first occasion when I am checking on them, in any case, it wasnt the first run through taking their administrations. I have had some better than average experience booking air tickets by means of FlightHub.

Date of experience: May 18, 2016
Oregon
1 review
1 helpful vote
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1. I could not choose seats United would help me and you guys were great at making a request but cannot guarantee. All I wanted was three seats together with my 9 and 6 year as there traveling adult. No where did you state this seat selection issue until after I had processed my order. Besides the first guy at United was rude and I believe that is what made the situation worse.

2. I also can not have a carry on which is not specific flagged, I don't want to drag one on the plane but I have had my luggage lost so wanted a back up plan with all my meds.

Date of experience: June 17, 2017
New Jersey
1 review
0 helpful votes
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Flight shows as available even after confirmation but when finally entering credit card information to pay for it, the website then says it's unavailable. There's an option to phone in for a "phone only" price that's still discounted but more expensive. I phoned and of course the price was unavailable. I finally gave up and changed plans altogether after repeated attempts to get the advertised price. Overall a negative experience. Even after checking again and again, the discounted price continues to show up despite being unavailable.

For this particular transaction I used 3 different browsers and a VPN to book a flight. The price kept flipping back and forth $10 higher and lower. Website just seems to be unreliable or it's calculated to charge you more depending on whether you've visited the site in the past.

Date of experience: November 29, 2019
South Carolina
1 review
1 helpful vote
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Went to check in for my morning flight in London and realized I had transposed two letters in my name. Airline would not let me board my international flight. Tried calling customer service and they are closed from Midnight to 8 am. Online chat said someone would help me and left me hanging for hours. Meanwhile I missed my international flight because FlightHub had to be the one to correct the typo. I had to repurchase another one way ticket with one days notice to get back to the united states. I am out several thousand dollars. Haven't heard a word from FlightHub. Will be filing a complaint.

Date of experience: March 26, 2024
Canada
1 review
0 helpful votes
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Total garbage
April 26, 2024

This company should be banned to exist. They use "bait and switch" to increase the price of their tickets. You give all the information and are ready to press the book button. Then they inform you the price went up. They were fined 5.8M by the Competition Bureau for deceiving customers, yet they still carry on. Absolute garbage.

Date of experience: April 26, 2024
Canada
1 review
0 helpful votes
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I would give them a NO star if that was an option. Asked them to call me multiple times. It was a stand off the person refused to call me. Best option is to book with the actual airline. Flight Hub is useless.

Date of experience: April 2, 2024
Florida
1 review
8 helpful votes
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Cancellation Policy is still a scam
June 29, 2022

They were recently required to pay millions in restitution for their cancellation policy plans. Even after the fines, their cancellation policy is sold to customers such as me for their own financial gain and not to protect us if we cancel a flight. I had to cancel a flight and to date, my refund request has been rejected. Also, the customer service reps hang up on you, they lie, and you can not get through to management EVER.
I would highly recommend you use another travel service.

Date of experience: May 30, 2022
Nevada
1 review
1 helpful vote
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Horrible Experience
June 6, 2022

I had worst experience booking with flight hub, please don't book ur tickets here it's waste of time and money. I was stranded in India because these people didn't help my return journey has it had a change of travel plans. It exhausting to get in touch nobody will answer ur phone no one trust me, I went thru a mental torture of my travel and still no help. I had to buy a new ticket altogether to come back United States. But this website FlightHub is fraud and useless all I wanted to change my travel date. I was only kept on long hold for hours me n my husband had worst experience. I want my money to refunded half back as I didn't travel on my return. Date. Hoping any one would respond to this

Date of experience: May 7, 2022

Overview

Flighthub has a rating of 2.2 stars from 5,062 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Flighthub most frequently mention customer service, credit card and cancellation fee. Flighthub ranks 226th among Plane Tickets sites.

service
682
value
640
shipping
259
returns
518
quality
576
This company does not typically respond to reviews
+156