FitBitReviews 462

FitBit Charge 4 - A complete waste of money. To think I spent over 100$ for my first tracker and it sucks. Battery dies every day or 2, lights up for no reason way too often and if I try to look at the screen it never turns on. Can't use Spotify or GPS without my phone so why does it say all of that is built in? All I can do on the watch is press play or next for Spotify which is harder to use than my phone anyways. Never buying anything else from FitBit.

I am a visually impaired and my specific Fitbit model was bought to allow for as much screen room as available. My particular device refused to sync during the warranty period. So we decided to contact Fitbit support. What a waste of time this was! First I was offered to pay them more cash to upgrade and when that was declined their replacement solution is an older model device then mine is! Ridiculous customer service within this business. I will start to purchase Apple smart watch products hoping to receive a better quality item. Will never advocate for nor promote a Fitbit device for the duration of my life.

I bought a fitbit flex charger and returned because my fit bit needed a battery which requires me to purchase a new fitbit in this case.
I returned the item back in October as directed via certified mail. Fast forward to November and I still haven't heard anything from them. I checked the tracking number and showed the item was received back in October ( 3 days after I mailed it). But my refund wasn't processes. After a lengthy search of how to contact customer service because the website kept taking me to a million pages before I found it. The representative told me She has to contact the warehouse where my items is and that I have no way of contacting them and that they'll email me. 3 weeks later and still no refund. I don't think I'll be getting my refund. Terrible customer services, complicated process for a simple return. I know I'm not shopping with them anymore

No matter how good a product might be ( I wouldn't know if Fitbit is actually ever good and never will know because I never will try to purchase a Fitbit again), a bad customer support experience will ruin it all, and I don't think mine could have been worse.

I pre ordered the versa3 for my fiance's birthday. It was due to ship by 25th September. They tried to take payment from my card a couple weeks after o placed the order and by that time I had insufficient funds. I topped up the card right away and followed the steps on the Fitbit website to proceed with the transaction.

The transaction never came. I got in touch with Fitbit support twice and both times was promised it will be shipped tomorrow or I'll get a shipment date tomorrow. Never happened.

Third time ingot in touch if decided I had enough. After a lengthy conversation the agent agreed to cancel the order since they missed the shipment date and couldn't give me a new shipment date. Life went on.

On the 7th November, I get DHL shipment notification and my card is overdrawn because I've been charged for the FitBit Versa 3 which I cancelled around 6 weeks ago.

Fitbit support are useless, try to put the blame on me because I can't cancel beyond some period. Ultimately saying I need to return the product to them ( at my expense) and "rest assured" they will process the refund by their laws.

I'm hesitant to even return the watch now because I don't believe I'll even get a refund this year!

In the meantime, my order link doesn't work anymore. I can't access my Fitbit account and the server is so slow it's ironic for a fitness tracker.

PS: I wound up buying my fiance a Garmin for his birthday, he's very happy with it.

I have had my fitbit for 10 months and it was freezing up on me, so I sent it back to them and I was told I would get a replacement. After apx. 10 days I called fitbit and spoke with two different people neither of them which could communicate themselves out of a wet paper bag. Today 2 weeks and 2 days after I mailed it to them they finally had it checked into their warehouse. Needless to say I am extremely disappointed, and hoping it won't be another 2 weeks and 2 days before I get my fitbit back.

I was on my 3rd Fitbit Charge 3 when the last one failed on me in 45 days. The reason I was on my 3rd one is that the first two failed and they supplied me with 2 replacements. (device only). I am suspecting that the charging station is the recent fail as the last two failed when I put the device on to recharge. Never submerged them under water, never abused them in any way. I am at a loss as to why it didn't work for me, but am writing this because the best Fitbit could do for me was to give me a discount on a new product that I have to assume would also fail. Makes little sense to me.

Pros; its a good looking watch and was comfortable. Tracking steps taken is very beneficial. Price was okay, the only reason I kept coming back.

Cons; 1. See above. 2. the sleep tracker wasn't accurate and would show me still asleep when I had removed it to shower. 3. The GPS was a joke. I would ride 25 miles and it would show many miles less and a ridiculous map of where I had been. Didn't use any other of the features except the stopwatch that worked fine.

Guess I'm through with the Fitbit experiment. Hope this helps you decide what's best for you

I am a Registered Nurse. I need a second hand on a watch to preform the duties of my job. I started a return process on the first day of my 2 week vacation fully expecting that I would have my replacement Versa 2, which had a pixilated screen, before I returned to duty. I am sad to say that that my assumption for a quick return was foolish. I should never have trusted Fitbit.

After a couple of days of exchanging emails and sending pictures of my defective device, I was finally given a return mail label. I mailed the device out exactly one week ago and have been tracking it through USPS. According to the tracking, it was delivered to FitBit. I called today to find out that FitBit knows exactly where it is but won't have it in a specific location to begin return processing for another 5 days- the exact day that I return to work where I need a second hand. I am told that there will be more email exchanges and then maybe, just maybe, if everything goes perfectly well, I will have a device by the end of the following week.

Well, that just stinks. I cannot work as a nurse without a watch with a second hand. I asked for a refund because I could use that money to buy another Versa 2 from Amazon and have it delivered tomorrow for $60 less than what I paid 3 months ago at Best Buy. But NO! I can't have that because I bought it at Best Buy. FitBit knows where the device is but, no, they can't give a refund or send me a replacement for at least another 5 days.

So, I have to go buy a watch with a second hand. The Versa 2 was defective. The return process is lengthy, confusing and ineffective. I was offered a watchband for my inconvenience which is poor compensation for my inconvenience and out of pocket expenses for a new watch.

I bought fitbit- Versa watch which stopped working within warranty period. I approached the support team and according to them they were suppose to replace the watch, after four months of continuous expediting at least three team said they will refund me the money, for that I need to send the old accessories to them. I got the accessories delivered through DTDC courier services long back with proof of receipt of courier at v their warehouse, still fitbit- is denying the receipt of courier. This reflects on fitbits malafide intentions. I don't see them refunding my money back in future their team have gulped my money.

The FitBit Charge 3, purchased Sunday July 26,2020, stopped notifications. The issue started on Thursday October 1,2020, after a forced software update, by the FitBit Corporation.
After the update, FitBit Charge 3 screen became so dark that I could not see the screen, in a brightly lit gym.
I had an Online Chat with a tech support. He basically had me perform the same "Hard Reset" found in the FitBit knowledge base. I told him I had already perform that step. He stated this should fix the issue. THIS DID NOT WORK! I was given a Case number
Next, I telephoned FitBit Tech Support, *******997, spent close to 34 minutes troubleshooting the FitBit Charge 3 issue. The steps failed to resolve the issue.
On Wednesday October 7,2020, at 10:22 A.M., I contacted Twitter FitBit Support Team. I failed to get a response, after I waited 30 minutes in the chat window!
I no longer wear the FitBit Charge 3. I requested a refund, after spending hours with FitBit Tech Support and revolving door emails. The last email from FitBit Email Support Team reads:
"Sincerely Joel Angelo L. And the Fitbit Team,
First off, we would like to inform you that our refund policy applies to any Fitbit devices purchased directly on our online store within the 45 days period."
If you buy a FitBit from retailers like Amazon, Wal-Mart, Micro Center, Target and the like, FitBit will NOT re-imburse you for your loss once the device is rendered un-usable from the company's forced update.

I gave my wife a FitBit Charge 3 for a gift. It did fine for about 4 months, then it wouldn't hold a charge for more than an hour. I contacted their support and got the run around. Kept telling me I wasn't charging it correctly, or doing numerous testing to no avail. I sent them screenshots to show how fast a 100% charge would run totally out. They just kept giving me the run around. They would just not seem willing to give me a RMA so I could send it in for a swap or repair. I obviously got a lemon, because my personal Charge 3 has functioned as expected continuously for over 2 years. I won't be buying anything else from them.

My Alta HR broke and couldn't stay powered on past a few minutes. This happened a few months after the warranty ended last year, and after a few days emailing with Fitbit support this is what they replied to me with, and I quote, "Since we went to the troubleshooting without success and we don't have any repair facilities authorized by Fitbit there is no other resolution we can provide." No discount was offered either. In short Fitbit is selling substandard products that they will not repair, so you will have no choice but to buy a new one or upgrade to the next version eventually. It's a well thought-out scam. I went with the Apple Watch after that and I've never been happier.

I was having trouble pairing to my device, my passcode stopped working. So any time I tried to reset on the fitbit mobile app, it asked for a 4 digit code on display, but the display simply showed the 10 digit passcode page instead. No way around it.

After doing troubleahooting over the phone with customer support, my rep decided that instead of escalation to a more advanced team that since I am out of warranty status that I deserved a 35% discount for a replacement device. The rep never even introduced themselves!

If you guys dont have a tier two tech support option, it should be stated during a call. But I paid good money for this watch for it to work and if there's an issue like this, telling me that I have to replace the watch after restarting a couple of times and trying to pair it to my phone is asinine.

VERY disgruntled customer saying goodbye to fitbit products indefinitely. Best of luck. Keep your discount, I just wanted a fix or to be told this device has failed.