FitBit

Versa 2 works less than 3 years. They say it is water resistant but be carful because sealing material's shelf life is about 2 years. Simple shower kill it. See Fitbit community group about water damage you'll see 1k complain. Customer service offers 25-35% off on new one. Does it worth, you should decide?!

I have no complaints about my fitbit Versa. However, the customer service has been absolutely terrible! 2 weeks ago someone hacked my account and changed the email address associated with my account. In doing so they also changed the time zone so my watch shows the wrong time & I cannot log into my app. I have been in contact with their cuatomer service 6 times since then. They have not fixed the issue and have not been willing to give me an estimated time as to when it will be fixed. This should be a simple fix and instead they have done nothing.

This is my second Fitbit and I will never buy another one. The brightness on my Fitbit 3 screen kept getting lighter and lighter until one day I couldn't see anything. I went online to troubleshoot and tried what was recommended but it didn't change the problem. When I called customer support the person walked me thru the same steps I already tried. He then told me that he would have the warranty department contact me. I received an email offering me 35% off a new Fitbit. No explanation for what the problem was and why it happened. Why would I want to buy another Fitbit. Never again. Very disappointed.

Fitbit support is very nice; but nice doesn't cut it! I have had 2 charge 4 each of which failed; and now have a charge 5 which does not currently work. Fitbit says there is a known issue and are working on a solution. I would not have had the 2nd Charge 4 or the Charge 5 except that when you make an investment that fails then you are offered a new product; what do you do throw your previous cash investment to the wind? Or do you take a replacement (which might invovle more money)?
Don't just walk away, do some research get another product.

When I bought my versa 3 they included Fitbit premium. I wasn't a fan and tried to cancel it through the app and online but never worked. It wouldn't show I even had a subscription because I didn't buy it through Google play. They then charged me after 3 months. I called and emailed customer service. They literally just repeated that it was none refundable and I should have cancelled. I tried telling them multiple times I did try and was unable. They did nothing finally just saying go to help. Fitbit... where do you think I started. Worst customer service I have ever dealt with.

Over 4 months waiting for my replacement watch as part of warranty and FitBit customer service is still escalating my situation to some other dept to have this solved.
FitBit customer service dept should be called FitBit customer DISSERVICE.

I've been using fitbit for a few years now and I've enjoyed the work week. Hustle that's what gave me the motivation to get up and move by looking at other people in my group and seeing that they were getting ahead of me. It wouldn't make me get-up-and-go now. That has been taken away and I can't see what I'm doing what anyone else is doing and I'm losing interest. It needs to be fixed. I want the workweek hustle back.

My Versa Lite was working just fine until I installed the update. Since then I can't correct the time. I've googled and tried all of the suggestions. Called and talked to Fitbit twice. Apparently, my time issue can't be fixed. I've had my device almost two years. I believe that there should be a fix to my problem and I'm upset the update caused my issue. Not sure I want another fitbit because of the update caused the problem.

After many failed attempts to register my Fitbit Ionic for a refund, I resorted to online chats, then to telephone calls but no one seems to care about dealing with this situation. I paid a lot of money for my watch, which I am now not supposed to wear for the purpose that it was designed for. Apparently, there have been cases of Fitbit Ionic batteries over heating, to the extent that they have caused skin damage to many users. Why aren't Fitbit actively seeking to assist Fitbit Ionic users to minimise such occurrences, when they are aware of the dangers to users? Trading standards are now involved, I hope they instruct ALL Fitbit devices to be recalled due to possible adverse health effects. Clearly they value profits ahead of people.

Received this as a gift for Christmas and as of Jan 15th I still cannot figure out how to synch on my computer. I had the weight watchers activity tracker for years and it was so simple. Download the site as per instructions set up on the tracker, log in and your done. Simple, straight forward., a pc illiterate person could do it. As for the website impossible to understand, printng is so light cannot be read. This gift needs to be returned. Bit of advice get anything but the fitbit.

My husband and I got each other two Fitbit Versa 2 watches. After one year my watch wouldn't take a charge. One of the 4 little contact connectors had fallen out. The second one became really hot while on the charging cable. When I picked the watch up to take it off the charger, it burned my hand and I dropped it on the floor. I pulled the cord and carefully picked it up with a thick cloth. The back of the watch was puffed out and melted around the contact connectors. The charging cable was melted and disfigured around the connectors!
I'm sure the watch would have exploded if I had not unplugged it! I will include pictures.

I'm on my 2nd Zip in less than 2 months. The device will not hold a charge and I've spent at least $40 in replacement batteries as it depletes them every 3-5 days. I've talked to Customer Service twice and the first time they sent me a new device. When the new device began acting up within 2 days, I researched the issue and discovered that Zip's not holding a charge is a known problem. When I called today I expected that Fitbit would offer me another comparable device or at least offer to reimburse me for the batteries. They did neither, even though they admitted their engineers are aware of the issue. I'm done with Fitbit - I'm going to look for another tracking device with less problems.