D E.

I bought a fitbit flex charger and returned because my fit bit needed a battery which requires me to purchase a new fitbit in this case.
I returned the item back in October as directed via certified mail. Fast forward to November and I still haven't heard anything from them. I checked the tracking number and showed the item was received back in October ( 3 days after I mailed it). But my refund wasn't processes. After a lengthy search of how to contact customer service because the website kept taking me to a million pages before I found it. The representative told me She has to contact the warehouse where my items is and that I have no way of contacting them and that they'll email me. 3 weeks later and still no refund. I don't think I'll be getting my refund. Terrible customer services, complicated process for a simple return. I know I'm not shopping with them anymore