FitBit

I purchased a Versa 4 when my Versa 2 died. I had been very happy with the Versa 2. I have been a loyal Fitbit user for many years. The Versa 4 is a piece of junk. It does not measure distance accurately, the touch screen is spotty and it does not receive calls. I have spoken to support many times. Fitbit support told me the distance inaccuracy is a "known issue". This is equivalent to buying a phone and Apple telling you it can't make calls right now! They send me many support articles and had me restart the device, update my phone, update my app and finally factory reset my Versa all to no avail. I've had this device 3 months! They refuse to refund me. DON'T BUY FITBIT PRODUCTS, ESPECIALLY THE VERSA 4!

Product claims water resistance, but mine failed due to water damage. Fitbit refused to replace this despite escalation and simply offered a paltry discount on buying another. Terrible quality, poor company, buy something else.

Too bad I can't chose no stars. They don't even deserve 1 star.

I bought the Versa 2 for a simple reason. The circle on the front of the Versa 2 consumer packing clearly states "STORE & PLAY MUSIC". Except that it doesn't. Customer service tells you to carry a smart phone with you into the gym and then the Versa will control Spotify for you. Is that the same as "STORE MUSIC"? Not even close.

They refuse to admit that they have done anything wrong or misled consumers. They are arrogant and deceitful beyond words. They really don't care once they have your hard earned money. Basically "so sad too bad" - it's not our problem. Talk about arrogant.

Buy any product out there in the universe except a Fitbit. But don't take my word for it. Look far and wide at consumer reviews and all you will see are unhappy customers that FITBIT could care less about. I got taken advantage of: don't let it happen to you as well.

Defunct FitBit watch was returned as per instructions with promise of being replaced. Mailed Oct '23. Confirmed received at warehouse. Dec 26 '23 chat confirmed - said prior ticket had been closed. The assigned new ticket to follow up and send replacement. Jan 20 '24. Chat confirmed nothing has been done - still show record of returned device to warehouse. Said they would 'keep an eye' on status. Ha. I requested a supervisor be in touch. I do not hold out hope. If they 'right' the matter I will update this post.
UPDATE: March 2024 - Though it took ~ 6 months and a number of online (their website) chat box dialogues, finally a refurbished replacement was sent. Function seems fine. Battery life is several days - Seems short, but perhaps that is normal expectancy. I use mostly the simple functions, heart rate, timer, telling time, text alerts.

Once Fitbit was taken over by Google, the customer service has become appalling. You will be held online for hours by support personnel outsourced to non-English speaking countries, with ridiculous requests like asking you to take videos of what the watch is doing (when the display will not light at all). After this, you are required to mail the unit back to them, and so far, 4 weeks later, I have gotten no replacement on a watch that was 3 months old.

Ordered a Fitbit charge 6 at the start of December. Was meant to ship and be with me before Christmas. No update on what was happening to my order. It's getting close to Christmas so I check the Status which has now changed to "On back order. Ships January". They didn't update me on this at all, and were happy enough to take my order through the website. Awful company and awful website. Avoid buying from them

My Fitbit is not even 2 years old. I have taken good care of it. It will not charge anymore. I called customer service. Her fix was to ensure it is clean. As stated it took care of it. They will do nothing out of warranty. I feel with the price of it it should last a lot longer. Not impressed. Don't waste your money.

I purchased a Fitbit last year. It was stolen in February and pretty sure never activiated. I just received a charge for a premium Fitbit subscription, but do not have any active subscriptions connected to any accounts I have access to. I contacted Fitbit and they are telling me that since the subscription was not cancelled before the renewal, yesterday 12/17, they will not process a refund. Well, since I was unable to access any subscription, I was obviously unable to cancel it. This is an unauthorized charge of $85.27 on my debit card and they DO NOT care one bit. I've spent several hours dealing with this to no avail and will be contacting my bank about the charge. This is absolutely terrible customer service. I will never purchase any of their products again.

I've had fitbits for over 7 years. I bought the charge 3 when it came out. It kept having to be replaced. I finally bought the versa 3. In less than a year they had to replace it because the face separated from the frame. Less than a year later the same thing just happened. Now they want to say its out of warranty and offer me 35 percent off another fitbit. As trashy as their products have become, I'll never own another one. I'll pay a couple hundred more and get the Samsung watch. It's bad enough when they took away challenges from our friends on the app, now they won't transfer warranties when they have to replace their garbage products. Please be careful when buying their products

My daughter gave me the Fitbit charge 6 for Christmas. Complete waste of money!
Nothing is wrong with Fitbit itself, the app is not working properly. One major problem I have is that the app doesn't record the day of exercise correctly. It records the exercise as if I had done it the day before.
Eg exercise on a Monday gets recorded as if I had done the exercise on Sunday

My wife decided to get this Fitbit Versa Lite for tracking here steps and exercise. Unfortunately it sucks at it. The watch has no way to tell when you're walking or not. I can litterally set in my chair and let my arm swing back and forth and this thing will count steps. I can walk (according to the fitbit) over 200 steps just swinging my arm for about 5 min. It's a great idea to track and show progress, but not at the expense of deception, making people think they do more than they actually have. Do better fitbit...

Fitbit did it again, my watch died once my warranty expired. I should have learned my lesson with my first watch, but fell for the the $300 sense, not just 1 watch, but 3! My husband, my son and I all got the $300 watches and all 3 stop charging, and Fitbit's answer, sorry your watch is not under warranty, and gives you a link to their store so you can buy another watch. Work on you product, and customer service istead

Fitbit 'Surge" is absolute junk. Bracelet start falling apart after only couple of months of use. I wasted money on two units over past 6 months. Never again. Hart rate monitor is totally inaccurate. Customer service is impossible to reach.
Very sad, because I already tried 3 fitbit products, and I was disappointed every time. Please do not repeat my mistakes. Stay away from this brand.

Ever since google took over Fitbit, the software development continues to fail. My device is now unusable. Here is what my screen looks like on the iPad mini. You basically can't see your data. Charge 4 purchased with Airmiles June 2020

Bought the Inspire HR in April 2020 from Best Buy for over 80.00. Within 6 months, the screen froze and would not reset. Fitbit sent a replacement. Then the band broke and I had to purchase a new one. In June 2021, the screen went blank and there were no red or green lights on the back. Resetting did not work again. Customer service informed me that it was past the 1 year warranty so they would not replace it, but give me a discount on purchasing another one. Ok, that's not gonna happen. Maybe a more expensive one is better, but I'm not willing to take that chance I didn't have either one for more than 6 months. Shame on Fitbit... I'll purchase a different tracker, but not from them.

Since Google took over, this app 100%sucks. Nothing works right,it's slow as molasses. I can't find anything without clicking several times or refreshing. I hate this change! I Will not be renewing my premium membership.

My Flex 2 worked great... until Fitbit banned my IP address and I was unable to sync/ use my device on my home network. I contacted customer service twice by chat and once by phone over a period of about 2 months. I asked for specific examples of the risk my IP address posed and was not given any. Finally received a response by email saying that I should login to a different network or contact my internet provider for further information. Beyond annoyed. Don't bother with Fitbit. Get another tracker from a company that gives a hoot.

I purchased my series 5 Fitbit off Fitbit NZ paid around $230. After 4 months it stopped working. They make it impossible to make contact with them. If only I new this I would have never had purchased. I'm never one to write reviews. I'm doing this to warn others as you waste hours trying to contact them and in the end you give up! Please be aware of this. It's a piece of junk…
I really don't know how they can get away with this…