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My Flex 2 worked great... until Fitbit banned my IP address and I was unable to sync/ use my device on my home network. I contacted customer service twice by chat and once by phone over a period of about 2 months. I asked for specific examples of the risk my IP address posed and was not given any. Finally received a response by email saying that I should login to a different network or contact my internet provider for further information. Beyond annoyed. Don't bother with Fitbit. Get another tracker from a company that gives a hoot.
Jamie R.'s review of FitBit earned a Very Helpful vote
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Hi Jamie,
This is not the experience that we want you to have.
So we can review your engagement with your team, please provide us with your support case number. We would like to ensure your case was handled according to our processes.
Sincerely,
Fitbit Support